After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
An underestimated product
After visiting a NT stately home which had a glass porch entry I asked fgc to see if they could do one for us. I had the vestiges of a porch with brick sides but no front.
The installation made the entrance a feature which is declared up market and interesting. It is a halfway point for exotic plants, deliveries and keeps draughts out. Modern but understated.
The support team is good and responds fast. I recommend a good quality solar light for safety in poor light.
What an Experience!
We were recommended to use FGC by our builder and one of us visited a client who had recently had his installation. We have been hampered with delays regarding our lounge where the doors were being installed so it was refreshing to have FGC arrive at 8am and be finsihed installing and waiting for a sign off by 1pm. The work was quick efficient and faultless.
We would highly recommend the product and the service received! 10 out of 10!
We have had excellent service from our doors, but recently experienced a problem with the handle. FCG sent a team out promptly, they arrived early and fixed the problem to our entire satisfaction quickly, efficiently and politely. A really nice couple of guys and it is a great comfort that when things go wrong, as is almost inevitable, they are fixed without any fuss or bother.
Our Frameless Glass walls
Putting a frameless glass walls between our South facing lounge and dining room conservatories was one of the best things we have ever done in our house. When shut, they keep out the cold in winter and, most importantly, the heat on very hot summer days. When open during sunny winter days, the heat warms the whole house and reduces our heating bills significantly.
FGC are a marvellous friendly company. Very efficient and a pleasure to work with. The alternative for us would be bi-fold doors. So glad we didn’t go down that route. Much nicer to have clear unobstructed views. Thank you FGC.
We had our doors fitted in 2015 and have been very pleased with them.
As with most things there are times when an adjustment is required to the doors or in our case a door needing to be replaced as it had developed a problem with condensation. The company has been very good at resolving these matters in an efficient and timely manner.
We highly recommend the product which has made a big difference to how we interact between our house and the garden.
We have patio doors and a large matching picture window, these are well designed, manufactured and installed and are noticed and acknowledged by all visitors to our house. The customer service is also excellent so highly recommend these products and company.
Great post installation service
In addition to the quality of the product – which is stunning, and head an shoulders above anything else on the market – the ongoing support and maintenance is impressive. I had a small issue with the doors recently and their maintenance team came back within 48 hours to resolve everything whilst giving the doors a complete service. Very happy and I would recommend.
We moved last year and wanted to maximise the view right through from the rear to the front of the building, overlooking the river. After much searching we found FGC, who installed internal glass doors between the rooms. FGC were very efficient and although we are in the North they sorted out a subsequent small problem promptly. FGC are not cheap but they had what we wanted and we’re delighted with them.
Minor Problem Addressed
A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought it best to leave it to them. Not an emergency, I contacted HQ FGC and asked that when a team were in the area could they give me 30min of their time. A fortnight later a team returning from Totnes spent 5min cutting a new trim in place, and a further 15min wiping down the frame, respraying the seals and the runners, and generally leaving the doors and the immediate area immaculate.
After sales service, first class.
I have nothing but praise
I have nothing but praise for FGC who have just replaced a panel in my frameless glass curtain which is almost 10years old…there was no quibble and they replaced it quickly and efficiently…I would recommend their frameless product to anyone wanting a stunning addition to their home..with 5 star service
We would recommend Frameless Glass Curtains
We struggled to find a supplier to fit a glass balcony. Frameless Glass however were great – they gave us a clear and competitive quote, turned up when they said they would, and just got on and did the job! Friendly guys, and we love the end result which looks good from the outside, and gives us a lovely uninterrupted view of our garden pond.
Give a wow factor to our house
We recently bought our house with Frameless glass curtains installed and they certainly give a wow factor to our London Victorian cottage – admired by all our visitors – the aftercare service and warranty has been excellent .