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Data Protection Policy and Data Security

  1. Introduction 

The purpose of this policy is to set out the principles that must be observed by anyone who works for Frameless Glass Curtains Ltd (FGC) and has access to person or firm identifiable information.

  1. Responsibility for confidentiality, data protection and security 

Joanna Judge shall be responsible for:

  • Oversight of compliance with this policy
  • Advising staff on the application of this policy
  • Approving unusual or controversial requests for disclosure of data
  • Handling subject access requests
  • Briefing the Board on data protection responsibilities
  • Arranging for data security risk assessment
  • Reviewing this policy
  1. Duty of confidentiality 

All employees working within FGC owe a duty of confidentiality to protect all personal and firm information they come into contact with during the course of their work.

  1. Data Protection
  1. Introduction

The Data Protection Act 1998 regulates data use. Unlike with the duty of confidentiality referred to above, the Data Protection Act is only concerned with how firms use personal data of individuals.  This includes customers, non-customers and employees. It governs not only information held on computer but also information held in manual form (e.g. on file).

    1. The Data Protection Information Commissioner

The Data Protection Information Commissioner enforces and oversees the Data Protection Act 1998.  The Commissioner has a range of duties including the promotion of good information handling and the encouragement of Codes of Practice for the data controllers, that is, anyone who decides how and why personal data are processed.

The Commissioner is a UK independent supervisory authority reporting directly to the UK Parliament.

The information provided within this procedural manual is drawn from the requirements laid down by the Office of the Information Commissioner.

Further information is available from visiting the Information Commissioner’s website at


    1. Why Data is Important

It is therefore essential that those that collect and use personal data to maintain the confidence of those who are asked to provide it by complying with the requirements of the Data Protection Act.

All Data Controllers must comply with the eight principles that are at the heart of the Act, including the requirement to obtain and process data fairly.

    1. Individual Rights

Under the Act any individual concerned has a right to see almost all personal information held about them, whether it is stored on computer or in manual form.  Information held by [DESIGNATED OFFICER OF THE FIRM] must not be amended/deleted following a request to use it.  In the event of receiving a so-called ‘subject access request’ please refer to ‘Subject Access Procedures’.

    1. Accuracy

The Act places an obligation to ensure the accuracy of an individual’s personal data.  Such information should not be misleading as to any matter of fact.

  1. Personal obligations of all staff 
  • All staff who deal with personal information are required to handle that information confidentially and sensitively
  • Staff undertake to process personal data supplied by the firm only in accordance with the firm’s instructions
  • Staff obligations in respect of the Data Protection Act form part of their contract of employment
    1. The Data Protection Principles

The 1998 Act sets out 8 principles, which define the obligations of the firm as a registered data user of personal data.  These principles are as follows: –

  1. Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless –

(a) at least one of the conditions in Schedule 2 is met, and

(b) in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.

  1. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes
  1. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
  2. Personal data shall be accurate and, where necessary, kept up to date
  3. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes
  4. Personal data shall be processed in accordance with the rights of data subjects under this Act
  5. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
  6. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data

Personal data covers both facts and opinions about the individual.  It also includes information regarding the intentions of the Data Controller towards the individual.

  1. Requirements of the Principles
    1. First Principle

‘Personal data shall be processed fairly and lawfully’

The firm must ensure that the processing is fair and lawful. Where the data is obtained from the data subject the firm must ensure that the data subject is provided with, or have made readily available to them at the time of obtaining the data: the identity of the firm the purpose for processing other necessary information as circumstances require to ensure that the processing is fair

The firm’s application forms should take into account the following requirements:

  • The data subject has given their consent to the processing
  • The processing is necessary for the performance of a contract with the individual to which the firm and data subject is a party
  • The processing is necessary to comply with legal obligations
  • The processing is necessary in order to protect the vital interests of the data subject
  • The processing is necessary for the administration of justice
  • The processing is necessary to pursue the legitimate business interest of the firm

Firms will only need to hold or process customer’s personal data for business needs for example the need to carry out a credit search in respect of an application for a loan.  The customer would have been requested to sign our standard declaration in order for their consent to be provided.

    1. Second Principle

‘Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes’

    1. Third Principle

‘Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed’

Personal data held for specific purposes must be more than sufficient for the purpose or purposes.

It would therefore not be sufficient to hold information on the basis that one day it may be useful, without a firm idea of how it will be used.

    1. Fourth Principle

‘Personal data shall be accurate and, where necessary, kept up to date’

All reasonable steps must be taken to ensure the accuracy of data at all times.

Firms must have controls in place to ensure that in the event of inaccurate personal data being identified procedures will exist to allow for information to be rectified, blocked or destroyed.

    1. Fifth Principle

‘Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that or those purposes’

  • The firm has a document retention policy that sets out the minimum time in which documents should be retained.
  • This has been formulated in line with legal and regulatory requirements.
    1. Sixth Principle

‘Personal data shall be processed in accordance with the rights of data subjects under this Act’

  • This principle covers the requirement of Data Controllers to provide individuals with Rights of Access to personal data
  • The data subject may submit a subject access request in writing or by electronic means to the firm.  See Subject Access Request procedures
  • Data Subject Access Requests should be referred immediately to Compliance
  • The firm must respond to the request in any event within 40 days as long as the prescribed fee of £10 has been paid
  • The firm has satisfied itself as to the identity of the person making the request

In addition, principle 6 covers how individuals have a right to be made aware of how their personal information is used and by whom it is used.

Under Data Protection Legislation, the firm must be able to prevent processing of data where the individual objects in writing. For example, a customer may request not to receive any direct marketing material from the company or wish to have personal details passed through to a third party.

The firm must have systems in place to suppress this type of information being sent out to their customers.

    1. Seventh Principle

‘Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against loss or destruction of, or damage to, personal data’

  • The firm has taken measures to ensure that only authorised persons have access to personal data and these persons act only as mandated.  Passwords giving access to data are frequently changed
  • All reasonable steps are taken to ensure that appropriate security measures are in place to safeguard against unauthorized or unlawful processing of personal data
  • All staff that has access to personal data is deemed to be reliable and training and measures have been put in place
  • Staff only access and use data that is necessary to perform their job function
    1. Eighth Principle

‘Personal data shall not be transferred to a country of territory outside the European Economic Area without adequate protection.

  • Where processing across more than one national boundary is undertaken, it is necessary to determine which law applies to which processing operation
  • The UK law will apply to processing by a controller established in the UK
  • Consent of the data subject is required when data is transferred to countries outside the EEA, where protection is inadequate and where the transfer does not fall under any of the exempt cases

When assessing ‘adequacy of protection’, all circumstances surrounding the data transfer should be considered (e.g. the nature of the data, the purposes and timescales of the processing etc.).

Privacy notices

The Data Protection Act does not define fair processing. But it does say that, unless a relevant exemption applies, personal data will be processed fairly only if certain information is given to the individual or individuals concerned.

It is clear that the law gives organisations some discretion in how they provide fair processing information – ranging from actively communicating it to making it readily available.

The oral or written statement that individuals are given when information about them is collected is often called a “fair processing notice”, although ICO recent guidance uses “privacy notice” instead. However, it is probably helpful to avoid technical language altogether.

In general terms, a privacy notice should state:

  • Your identity and, if you are not based in the UK, the identity of your nominated UK representative;
  • The purpose or purposes for which you intend to process the information; and
  • Any extra information you need to give individuals in the circumstances to enable you to process the information fairly

The last of these requirements is vague. However, because the Data Protection Act covers all sorts of processing, it is hard to be prescriptive. When deciding whether you should give any other information in the interests of fairness, you have to take into account the nature of the personal data and what the individuals concerned are likely to expect. For example, if you intend to disclose information to another organisation, fairness requires that you tell the individuals concerned unless they are likely to expect such disclosures. It is also good practice to tell people how they can access the information you hold about them, as this may help them spot inaccuracies or omissions in their records.

When deciding how to draft and communicate a privacy notice, try to put yourself in the position of the people you are collecting information about. Ask yourself:

  • Do they already know who is collecting the information and what it will be used for?
  • Is there anything they would find deceptive, misleading, unexpected or objectionable?
  • Are the consequences of providing the information, or not providing it, clear to them?

The ICO have issued a Privacy notices code of practice to help organisations draft clear privacy notices and to ensure they collect information about people fairly and transparently.

The code explains that the duty to give a privacy notice is strongest when the information is likely to be used in an unexpected, objectionable or controversial way, or when the information is confidential or particularly sensitive. It also says there is no point telling people the obvious when it is already clear what their information will be used for.


When an individual enters into a mobile phone contract, they know the mobile phone company will keep their name and address details for billing purposes. This does not need to be spelt out. However, if the company wants to use the information for another purpose, perhaps to enable a sister company to make holiday offers, then this would not be obvious to the individual customer and should be explained to them.

    1. Processing Personal Data

Processing of personal data can be broadly defined when any operation is carried out on personal data.  The Act requires that personal data be processed ‘fairly and lawfully’.  Personal data will not be considered to be processed fairly unless certain conditions have been met.

Processing may only be carried out where one of the following conditions has been met:

  • The individual has given his or her consent to the processing
  • The processing is necessary for the performance of a contract with the individual
  • The processing is necessary to protect the vital interests of the individual
  • The process is necessary to carry out public functions
    1. Collecting Personal Data

When collecting personal data, it is essential that people know:

  • Who you / we are
  • What the data will be used for
  • To whom it will be disclosed

This information can often be provided on an application form or similar document.

Data Protection wording is included within the firm’s application package, which when signed by the customer provides necessary comments for processing the customer’s data.

When handling, collecting, processing or storing personal data staff must ensure that:

  • All personal data is both accurate and up to date
  • Errors are corrected effectively and promptly
  • The data is deleted/destroyed when it is no longer needed
  • The personal data is kept secure at all times (protecting from unauthorized disclosure or access)

The Data Protection Act is considered when setting up new systems or when considering use of the data for a new purpose.  Any changes could affect the company’s existing registration with the Data Protection Registrar and an amendment to the registration sought.

It is equally important not to:

  • Access personal data that you do not need for your work
  • Use the data for any purpose it was not explicitly obtained for
  • Keep data that would embarrass or damage the firm if disclosed (e.g. via a subject access request)
  • Transfer personal data outside of the European Economic Area unless you are certain you are entitled to or consent from the individual concerned has been obtained
  • Store / process / handle sensitive data unless you are certain you are entitled to or consent from the individual concerned has been obtained.
    1. Rights of Individuals ‘Subject Access’ and ‘Subject Rights’

The Data Protection Act enables individuals who are the subject of personal data a general right of access to the personal data, which relates to them.

Personal data may take the form of computerised or, in some cases, paper records.  These rights are known as ‘subject access rights’.

  1. Individuals, who the data relates to, have various rights:
  • To receive a request (a ‘subject access request’) details of the processing relating to them.  This includes any information about themselves including information regarding the source of the data
  • To have any inaccurate data corrected or removed
  • In certain circumstances to stop processing likely to cause ‘substantial damage or substantial distress’
  • To prevent their data being used for advertising or marketing
  • Not to be subject to certain ‘fully automated decisions’ if they significantly affect him / her

When a subject access request is received, it is important to:

  • Treat the requester with courtesy and try to understand what exactly is being sought
  • Act promptly and effectively as certain timescales are imposed regarding response

What is a Subject Access Request?

Often a customer will not have heard of the term ‘Subject Access Request’.  Staff should be able to distinguish between a casual enquiry and a ‘Subject Access Request’.

A Subject Access Request is not, for example, where:-

  • A customer wishes to know something specific about their bank account, such as their balance or transaction details
  • A customer wishes to raise a complaint.  In these circumstances the normal complaints procedure should be followed

A Subject Access Request is where:

  • A customer wishes to be provided with personal data that the firm holds about them

Subject Access Requests

It is important that subject access requests are recognised and dealt with quickly.

A subject access request may be as simple as a letter from one the firm’s customers asking what information we hold about them.

If a request is received the enquirer must be sent:

  • A copy of the information held on them, this includes both computer and relevant written paper records
  • A description provided as to why that information is processed
  • Anyone it may be seen by or passed to
  • The logic involved in any automated decisions

Before any request is auctioned the Data Controller should verify the identity of the person making the request.

Subject access requests must be dealt with within 40 days from the date of receipt.  If further details are needed from the person making the request to assist with finding the data the 40 days will begin when the extra information is received.

A maximum fee of £10 can be imposed and the 40 days will not commence until the fee has been received.

All information sent in response to a subject access request should be easy to understand and therefore the sending of computer printouts may not be acceptable without a covering explanation on codes used.

    1. Identifying the Customer

Subject Access Requests

Firms are not obliged to comply with a subject access request until sufficient information to clearly identify the individual requesting the file has been given.  Before releasing data staff should satisfy themselves as to the identity of the customer.  This is important to firms, as releasing information to the wrong person is likely to amount to a breach of security.

Any of the documents listed below may be used to identify the customer(s):

  • A bank, building society or credit card statement
  • A store card or catalogue statement
  • A utility bill

All documents must be original, not photocopies, and dated within the last three months.  It must show the customer’s full name or first initial, surname and current address.

It is important that all documentation is returned to the customer once identity has been verified.

In the rare circumstances where the customer is unable to provide any of the above items, they must provide a letter confirming their identity.  This must be an original, typed or headed paper, dated within the last three months and authenticated with an official stamp if applicable.  This should be from an employer, solicitor or other professional body or person.

Telephone requests for information

It is important not to release any personal information to customers before you have established their identity.  Requests should be treated with great care, particularly as the issues of proof of identity are difficult to manage.

The steps that need to be taken to verify the identity of the customer will depend upon the type of information, and possibly the customer.

Although wherever possible access to a data subject’s personal information should be provided ‘without excessive constraints or delay’.  This needs to be balanced against the responsibilities of the data controller to safeguard personal information and to avoid giving personal data to another individual.

Therefore, depending on the circumstances, staff should be asking customers to confirm selective information to verify identity from the following:

  • Confirmation of their date of birth and postal address
  • Confirmation of their employment record
  • Confirmation of their National Insurance number

If the customer requests a Subject Access report then the customer needs to be reminded that the request needs to be put in writing, and will be dealt with in accordance with the procedures as detailed in section 4.

    1. Credit Reference Agencies

There are two major credit reference agencies in the UK at present.  They are Experian and Equifax.  Their main purpose is to supply factual information to providers of financial services in order to establish peoples credit histories.

Customers have a legal right to have access to the data held by credit reference agencies.  Customers also have a right to request that the agency remove/amend incorrect data.  Customers can write to the agency to obtain a copy of their credit file.  Generally a small fee is payable.

Equifax Europe UK Limited Experian Plc.

PO Box 3001 PO Box 8000

Glasgow Nottingham


    1. Consent to Obtain Credit Search

Credit searches on an individual must not be conducted without the consent of that individual.  The firm’s policy is to obtain this consent in writing, normally as part of the application process, however, verbal consent of the customer will be considered in certain circumstances.  Staff should contact Compliance Department if they are unsure if adequate consents have been obtained.

    1. Processing for Direct Marketing Purposes

To comply with the requirements of the Data Protection Act all customers both new and existing have to be given the right to opt out from receiving advertising and marketing material from the firm.

Likewise, customers have to be informed if the firm intends to pass information to a third party for marketing purposes.

Customer’s personal data is collected on application forms and the election for customers not be receive marketing material is covered through the inclusion of an ‘opt-out’ box.

    1. Preference Services

There are a number of marketing preference services available to customers:

  • The Mail Preference Service (MPS)
  • The Telephone Preference Service (TPS)
  • The Fax Preference Service (FPS)
  • The E-mail Preference Service (EPS)

The MPS is funded by the direct mail industry to enable customers to have their names and home addresses in the UK removed from or added to lists used by the direct mail industry.

Firms must ensure that customers that have registered with the MPS do not receive any marketing material.

  1. Third Parties and Data Processors
    1. General Guidelines
  • Always read the contract carefully before signing
  • Check that you understand what each clause means and the effect of that clause
  • Remember – a contact is an agreement enforceable in law
  • Ensure that you receive a signed original of the document
  • Once the contract is in force, then it is the firm’s  responsibility to ensure that it complies with the term of the contract

In the event of a query reference should be made to senior management

  1. Data Protection Act Definitions
    1. Data

Automated and manual data that is recorded as part of a relevant filing system

    1. Data Controller

The data controller is Compliance Officer/Nominated Officer

    1. Data Protection Commissioner

This is the name for the Data Protection Registrar

    1. Data Subject

The individual who is the subject of the personal data

    1. Manual Data

Manual records are those which are structured by reference to individuals or criteria relating to individuals, and which allow easy access to the personal data they contain

    1. Notification

Notification by the firm of certain basic information about the data held; the purposes for which it is held; the persons to whom it may be disclosed; a general description of the technical and organisational steps a Data Controller takes to protect data held from unauthorised access, disclosure or loss; and the identity of the Data Controller i.e. Compliance is responsible for ensuring that notification / registration is completed as necessary.

    1. Personal Data

This is data relating to an individual who can be identified from that data and/or other information which is the possession of or likely to come into possession of the firm

    1. Processing of Personal Data

Obtaining or recording the information to be contained in the data or carrying out an operation, including disclosure by transmission / documentation, organisation, adaptation, alteration of the information or data, retrieval, blocking, erasure or destruction of the data.

    1. Relevant filing systems / manual data

Any set of information relating to individuals which is structured either by reference to individuals i.e. by name/employee code etc., or by reference to criteria i.e. age job type, credit history etc. relating to individuals so that specific information relating to an individual is readily accessible.

    1. Sensitive Data

Means data pertaining to: racial or ethnic origin; religions or similar beliefs; trade union membership; physical or mental health or sexual life; political options; criminal offices.  This data may only be held in strictly defined situations or where explicit consent has been obtained.

    1. Subject Access 

The right of individuals to have access to the data about them and any other related information

    1. Third Party

Any person other than the firm or its staff, data subject, or data processor

  1. Data security 
  1. Data security obligations

Firms have a responsibility under FCA Regulations to put in place systems and controls that keep the data of customers secure whilst also minimising the risks of data loss. The nature of the steps that firms will be expected to take will depend on the size, complexity and nature of the services that the firm provides.

FGC policy requirements:

  • Sensitive Customer data cannot be taken off site by staff
  • Where customer data is transferred electronically we use secure internet links
  • Access to sensitive areas (call centres, server rooms, filing rooms) is restricted
  • Staff will not be able to access data that they do not need for their roles
  • Staff data access rights are reviewed to ensure that they remain appropriate
  • When staff members leave their user accounts are permanently deleted
  • Paper files are kept in a secure office
  • Staff dispose of hard data securely through physically destroying data e.g. by using shredders or using confidential waste bins
  • There are robust password standards and that passwords are not shared
  • That there are individual user accounts requiring passwords for all systems containing sensitive customer data
  • Systems operate in such a way as to prohibit the setting of passwords which do not comply with password policy
  • Data is wiped before computers are disposed or transferred to new users
  • There is some mechanism to check that hard and electronic data is being destroyed competently
  • There are clear & consistent procedures for backing up data
  • Backed up data is limited to appropriate staff
  • Firms have security measures in place to protect data e.g. alarm systems & keypad entry doors
  • There is a robust policy for logging visitors in and out
    1. Dealing with data security incidents

Where data loss has been encountered the compliance officer Joanna Judge shall write to customers within 24 hours after the incident to advise them that data has been lost, and the manner in which it was lost.

FGC shall also ensure that following data loss it conducts a review of the systems that led to the loss.

We also offer a full range of aluminium windows, bifolding and sliding doors,
and front doors as FGC Bespoke Aluminium.

Visit the FGC Showroom

You can now visit our showroom in Strood, Kent.

The full range of Frameless products are on display in wide variety of configurations.

We request you contact us to make an appointment before visiting to avoid overcrowding.

Find out more about the FGC Kent showroom.

Reviews on Facebook and Google

FGCExcellentFGC4.6 Based on 43 reviews fromSee all reviews review us onM David B.M David B. ★★★★★ Our small job was handled extremely professionally from start to finish and we are very pleased with the results.Wayne T.Wayne T. ★★★★★ Very happy with the service I have received, everything went smoothly no issues, I was kept up to date throughout the process and the fitting team were very professional, polite and friendly I would recommend fgc to anyone thank youKayleigh C.Kayleigh C. ★★★★★ Amazing service, great aftercare, incredible product. It was hard to find something that would fit in our house and would have been pleasing to the eye aswell as stylish and modern and unique.From sales to install was smooth and stress free amazing bunch of people to work with I had a great experienceInci P.Inci P. ★★★★★ Great product with diligent, professional staff from start to finish. Highly recommended.Paul B.Paul B. ★★★★★ Firstly I have to say a huge thank you to Paul the owner of FGC for being willing to take on the job of sorting out the extremely shoddy and poor installation of the Origin doors and windows fitted on my new build home, when it was built. And replacing the damaged gaskets. I had your guys with me for two days this week. What a breath of fresh air comparted to the people of originally installed my doors and windows. Extremely professional and lovely chaps. They worked tirelessly to sort out the many issues we had. Would absolutely recommend 100% THANK YOU !Response from the ownerGood Morning Paul, Thank you for taking the time to share your positive experience with us. We are absolutely delighted to receive it and are pleased we were able to resolve the issues for you. It’s been a pleasure working with you. If you have any further need in the future, please do not hesitate to contact us. Lisa S.Lisa S. ★★★★★ Very helpful and good communication, great product. Thank you.Dave S.Dave S. ★★★★★ Very happy with doors. Look great. The installation was quick and straightforward.Will recommendRH K.RH K. ★★★★★ FGC were brilliant. Great advice on the best windows to get. Extremely good installation. Always ready to solve any installation or manufacturing issues. We are extremely happy with the end result!Joy W.Joy W. ★★★★★ Frameless windows were brilliant, Liam Alfie and James were great, polite, courteous, and left the site clean and tidy. The windows look amazing, Great service from start to finish. Many ThanksRayRay ★★★★★ We love these doors and look forward to having them open a bit more once the patio has ben completed. They really have a "wow" factor and this becomes a double "wow" when people are shown how the corner can be completely opened up. It was about a year from my first enquiry to the doors being installed as there was a considerable amount of building work required to prepare the room. throughout this period I remained in touch with FGC and the service was exceptional. The installation team was on site for a day, starting early and working through to completion before driving back to Kent!! We have been really pleased with the standard of workmanship and even had compliments from other tradesmen working on the room (most of whom had never seen doors like this). These are expensive doors but the price difference from a normal set of bi-folds was well worth it for the uninterrupted view you get. The doors were installed in February but I have held off doing the review until the room was more finished so I could post a more representative picture. Once the patio is done the look will be even better than we originally envisaged. I have attached a few pictures of the room (the white table is only a temporary measure while we wait for the new coffee table).Sharon B.Sharon B. ★★★★★ From first contact to installation, my interactions with FGC have been easy, fast and professional. The end product is superb, we are so happy with our new doors - wish we had done this years ago. Well done FGC!!Jayne N.Jayne N. ★★★★★ This is the second time we have installed FGC and we are very happy with our second installation- very sleek and stylish and all staff very helpful, thanksD JD J ★★★★★ Frameless Glass Curtains have few competitors so they could take a lax approach to their work. However, that is not the case. We have had a porch installed in a space that was not square or aligned. The service from survey to finish has been above standard. Barry’s attention to detail and determination that the work would not be complete until his high standards were met was much appreciated. The communication from the admin side was clear and helpful. So all in all we will be using Frameless Glass again and have no hesitation in recommending them.Brian S.Brian S. ★★★★★ Brilliant product, what a difference, no frames to block our view of the Brecon Beacons. The service has been the best I think I have ever received and the fitting team were faultless - they travelled 5 hours to get to us in Wales, arriving 30 minutes early, working flat out without a break for 9 hours before driving 5 hours back, all without one complaint!!Catherine U.Catherine U. ★★★★★ Ordered Crittal-style French doors in aluminium. The doors look fantastic and are so much better than the ancient sliding doors I had before. The company were very friendly and easy to deal with. They were understanding of my delays due to a flood. The installers were professional and polite and poor things had to work on the hottest day of the year. Would definitely recommend FGC.Laura G.Laura G. ★★★★★ Really great service from this family run company. We love the doors and the install was top notch. Thanks!Info Oad S.Info Oad S. ★★★★★ Great service and amazing finish! Would highly recommend!paul R.paul R. ★★★★★ Highly competent office and site staff, great product and at a fair price. Couldn't be happier with the entire experience and end result.vanessa C.vanessa C. ★★★★★ From the beginning to the end, everyone at FGC have been amazing. I knew straight away that the glazing FGC would provide and install would be spectacular and how right that was! The FGC glazing allows our Edwardian stained glass door to still be a main feature and in fact it shows it off perfectly. We are so happy with the end result and can’t praise FGC highly enough, somehow 5 stars doesn’t seem to be high enough.ZorèZorè ★★★★★ Their windows are second to none. No other company in Germany, UK or anywhere else can produce such a fabulous product.Any issues that has come up, they always come & fix it. The staff are so nice and polite. For a small company they do really a great job over all. The main things are the frameless bifolds that you hardly have any frame in the line of vision and there is a 5 years guarantee. Mr & Mrs JahediFiona G.Fiona G. ★★★★★ Delighted with our new frameless glass doors. Had lots of lovely comments, even all the trades who have been working on our house have said they've not seen anything like them. Great having something a little unusual. The quality of the doors is of a very high standard. The service from FGC has been very good too, from ordering through to installation. All went very smoothly with no problems. Paid a bit more than regular bifolds, but worth every penny. Best decision, no regrets at all.Andrew H.Andrew H. ★★★★★ Great service and very welcoming for my father and I. Adrian in particular was very efficient, gave great pertinent advice and guidance on my future purchase!Des P.Des P. ★★★★★ Excellent in all aspects from initial viewing in showroom to actual installation.TonyTony ★★★★★ Excellent service and product from FGC.I have a glass-box conservatory, built with structural glass about 20 years ago. The 2 sliding doors needed replacing, along with 2 side panels, and I contacted dozens of companies selling conservatory doors and none of them were prepared to install their doors because of the perceived risks of working with structural glass.Then I found FGC who, with no fuss at all, carried out a survey, provided a very reasonable quote for the doors/panels and then installed the doors/panels on the agreed date.Communication with the FGC office was always quick and easy. The surveyor and installation team were efficient and courteous. The product works beautifully.We can now use our conservatory again. Thanks FGC.Arun S.Arun S. ★★★★★ Great company with excellent, friendly and responsive service, the guys were helpful and efficient with the installation and the slide and turn doors are a fantastic product.Matt G.Matt G. ★★★★★ Fantastic service from start to finish, from the surveying, contact with office to the workmen. I have experience through work of a number of companies providing similar products and these guys have been by far the best to deal withDavid W H.David W H. ★★★★★ FGC installed a two-panel frameless glass door at our property yesterday. Wow!! the installation is exactly as discussed, and was carried out by two of FGC's team members who were so professional and courteous. They were excellent, and we have no hesitation in recommending FGC and their team to anyone considering such an installation.We are delighted with the installation, and very pleased we chose FGC.Well done FGC!!Border S.Border S. ★★★★★ The quality of the windows / doors are second to none.The customer service was first class from placing the order to installation we were kept informed at every step.The installation team led by Richard left our house and patio cleaner than when they arrivedI would recommend FGC 100%Tony- BurnleyStephen H.Stephen H. ★★★★★ From start to finish everything was excellent.Fab u lasThank youStephen O.Stephen O. ★★★★★ BRILLIANT SERVICE FROM START TO FINISHHighly recommended.Nathan P.Nathan P. ★★★★★ We purchased a beautiful Origin sliding door and side window from FGC. FGC installed the sliding door and window on time, however the sliding door did not fit correctly. Issues can happen. FGC made the process of re-surveying and re-installation very simple. FGC is a very pleasant and professional company to deal with. We are very happy with their service and would strongly recommend them.Darius C.Darius C. ★★★★★ I love my doors! It’s transformed my place. The people are great, no nonsense, organised and efficient. I’d recommend them to anyoneAdrian W.Adrian W. ★★★★★ Excellent planning and product advice. All the staff were polite courteous and friendly.On the day of the installation, the team arrived bang on time -we live in Wales so a long drive from Kent! They had the job done by lunchtime (fitting a sliding patio door) and I have to say that on first impression of the unit, it looks and feels like solid quality.Ian J.Ian J. ★★★★★ We had a 5m stretch of these wonderful doors installed several years ago and have been very happy with the uninterrupted view of the garden that they allow from the living room. They are admired by every tradesman who sees them. A minor problem we experienced with water ingress last year was promptly and effectively resolved, and the doors were serviced for free at the same time.Response from the ownerHello Ian, thank you very much for leaving us a review and glad you're happy with your doors and our service. Elly BElly B ★★★★★ Great staff and great products! Have visited the showroom to view doors, really loved all of them! Have referred to a friend - Can't recommend enoughAdam F.Adam F. ★★★★★ Really great doors. Really are something different. Expensive, but you really pay for what you get here.js_loader

What our customers say

A brief note to thank you for your services in supplying two sets of doors and two fixed panels. From the start of contact with your company you have been very professional and communication has been excellent. The panels now installed look amazing and appearance when compared with usual bi folds or other types of door has to be seen. There is no comparison! The product is expensive but price should not be compared with

We have been amazing our friends and family with our FGC since we had it installed a few weeks ago. Every ‘trade’ that is working on site has been fascinated and suitably impressed with the product and engineering. We are over the moon as it has really been the star of our home extension. Thanks too to the installers who were

Paul Robinson
Paul Robinson
After researching the market for a contemporary sliding minimal frame patio door, we were delighted to come across Frameless Glass Curtains. We were so pleased with the doors we ordered another set for the dining room and were not let down – the service we received was consistently good from staff both in and out of the office. From the start they have been knowledgeable, polite and happy to spend time helping us with our

What a great product and great company. Smooth process, professional services from surveyor to installation team, and everyone in betweeen. I could not recommend them high enough. Early days, but so far

Nigel Taylor

We had been looking for ages for the solution to fill two large spaces leading from the house to our new Orangery. From the moment Gary showed us the product at Partridge Farm we knew it was just what we wanted. A year later and we are still delighted. We broke one of the glass handles the other day and they have just left after fixing a replacement FOC. Hows that for service?

Everybody from survey to install knew what they had to do and advised on what needed to be done prior to install. The glass cutains are just what was needed for the porch and have created a talking point within the village. They do look splendid and we are very pleased with

David Reeves
David r

We’ve FGC doors installed in our rear extension and they really are the highlight of the whole development. The support from the FGC guys has been friendly and really responsive – Brilliant service all

Jack Richens
Jack Oxford

As to how we were from initial contact (were we polite)? Adrian was very passionate about the product and did a good job in promoting it. We were very impressed with the factory visit to see process from start to finish. Always found Adrian very helpful and communicative throughout the process. Arranging installation (were we on time and on schedule) All arrived on time.  Were we clean and tidy? Yes

Q. As to how we were from initial contact (were we polite)? A. Yes, very polite and helpful when I called / emailed.   Q. Arranging installation (were we on time and on schedule) A.Yes, the surveyor was informative and on time. Q. Were we clean and tidy? A. I was not onsite when it was installed, but the there was no mess left after the job.   A. And finally are you pleased with

As to how we were from initial contact (were we polite)? Yes a bit abrupt especially the on site visit. Arranging installation (were we on time and on schedule) Excellent. Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal with the scratches + v good service from scratch man. And finally are you pleased with our doors (would you

Just to thank you for great service, it exceeds expectations and is really appreciated. Please circulate around your team and particular thanks to the two guys who completed the work professionally and represented your company very well. Thanks again Reg

Reg Ford
Delighted with final result and extremely pleased that I decided on these ‘frameless glass doors’ over conventional bifolds. The company had no end of patience with any pre-order questions that I raised and the factory visit and visit to view an existing installation were very informative and reassuring. The team that fitted were professional, attentive and extremely competent and the final result excellent and much admired. Thank you. I would not hesitate to recommend the

Linda Trodd
Mrs T

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