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Terms of Business

TERMS AND CONDITIONS OF THIS AGREEMENT FOR FRAMELESS GLASS CURTAINS LTD.

1. General

All terms of the contract between the Purchaser and the Company are contained in this document, and no variation shall be relied on unless confirmed by the Company in writing. All liability for any representations whether oral or in writing and all guarantees, with the exception of the company official written guarantees as described in clause 5, and all other conditions or warranties whether expressed or implied are hereby excluded insofar as such exclusion may be permitted by law.

2. Survey

The Purchaser agrees to permit access to the Company servants and workmen at all reasonable times in order to take measurements and for the purposes of carrying out the work as specified.

This survey will take place at a time mutually agreed by you and us, usually within 14 days of the contract date, this is purely to ascertain the dimensions of the aperture for manufacturing purposes and is not structural.

A survey charge of £315-500* + VAT is payable before a survey is carried out, should you proceed with the order this will be deducted from your overall contract total. *Fee amount dependent on geographical location

If any survey reveals significant additional work being required at an extra cost to the Purchaser or the property of the Purchaser being deemed unsafe or unsuitable for the works to be carried out, either party shall have the right to cancel the contract. In the above event the Purchaser will be provided with full details of the survey findings and the balance of the deposit will be returned.

3. Timescales

Delivery and installation dates are given as an indication only, and whilst the Company undertakes to use its best endeavours to comply with such date, TIME SHALL NOT BE IN THE ESSENCE OF THE CONTRACT and the Company shall not be responsible for any loss incurred by the Purchaser caused by accidents, fires, strikes, lock-outs, shortage of materials or other causes whether or not beyond the Company’s control. Once manufacturing is commenced cancellation of this contract can/will not be accepted.

The anticipated delivery time is usually a minimum of 7 – 9 weeks from receipt of signed contract, drawings and deposit in the case of specialist products this may be extended. The quoted period will run from the date all third-party approvals are received i.e. landlord, finance company, leaseholder permissions, planning etc. and a 50% deposit is paid.

If, 9 weeks after the end of the estimated period, the Purchaser is unable to accept an appointment for installation, 80% of the purchase price, less any deposit already paid, is immediately payable and installation or delivery will follow as soon as agreed.

If the work is not commenced within the estimated installation period stated in the contract, the Purchaser may write by recorded delivery, requiring the work to be completed within six weeks, or longer at the Purchaser’s discretion.

If the work is not completed within this extended period, the Purchaser may cancel the outstanding work covered by the Contract without penalty by sending the Company a formal letter. If the Purchaser exercises this right:

i) he will be entitled to a refund of any monies paid for the installation, in excess of any work actually carried out.

ii) if the Company have carried out any work to a value that exceeds payment made, the Company will be entitled to payment of the difference.

In any of the above cases the Parties will agree the value of the work prior to expenditure.

Should the Purchaser postpone the installation within 2 days of the planned installation date the Company reserve the right to make a financial claim for the inconvenience caused.

The Company shall not be liable for any delay in the completion of the work that arises from cause beyond their control (e.g. fire, flooding, civil disturbances, strike action by others, criminal damage and acts of war).

4. Risk and Title

Risk in the Items shall pass to the Purchaser on delivery. Title in the Items shall pass to the Purchaser once all payments due under the Contract have been made.

5. Guarantee

The Purchaser is entitled to the Company’s official written guarantee, in respect of the units supplied on completion and receipt of cleared payment for the installation, the Purchaser will be issued with the standard Company five-year guarantee on the glass and ten-year guarantee for Domestic Installations and one-year guarantee for Commercial Installations. This guarantees the replacement of any defective materials and workmanship from the date of installation. The guarantee is subject to terms and conditions, written details available on request.

The Purchaser must notify the Company of any claim under the terms of this guarantee within 28 days of discovering the fault, by sending an email to info@fgc.co.uk.

The Purchaser agrees not to neglect the products and to maintain them at all times. The Purchaser also agrees not to damage or misuse the products or allow them to be damaged by others. This includes call out for debris in track ie. stones and dirt etc.

The guarantee will not cover minor imperfections within the glass that are outside the scope of the visual quality standards of the Glass and Glazing Federation (GGF).

No guarantee is given or implied that the installation will eliminate or reduce condensation.

No guarantee is given or implied against damage resulting from subsidence due to soil shrinkage, underground or mine workings or minor defects to plasterwork, brickwork and paving due to settlement.

The Company supports the GGF Code of Practice as promoted by the GGF and undertakes to work within the guidelines of this and any other GGF Code of Practice. A copy of the Code is carried by the Company representative and/or is available at the Company Head Office. In the case of any dispute arising, the Company will provide details of the GGF’s Conciliation Scheme and Arbitration Scheme administered by the Centre of Effective Dispute Resolution.

The company is Fensa Registered. The Company is a GGF member and in the event of a GGF member failing to commence a contract for the supply and/or installation of glazing products in domestic properties in the United Kingdom as a result of insolvency, any private individual who has placed a deposit with a GGF member is covered for the loss of that deposit up to an amount not exceeding 25% of the contract price or £3,000 whichever is lower.

Provided that a claim is made in writing within10 months from the date of the insolvency to GGF Fund Ltd, 54 Ayres Street, London SE1 1EU, GGF Fund Ltd will issue a voucher for the relevant amount which may be used in part payment for a replacement contract of similar content with another member of GGF Fund Ltd. A specimen copy of the Policy wording details the terms, conditions and exclusions and the rules of the scheme may be obtained from GGF Fund Ltd.

6. Damage

The Company will not be liable for any damages resulting from existing structural or other defects in the property at which the installation is carried out. The Company will not be liable for any damages or loss (including consequential loss) that may result from the installation, howsoever caused.

The Company can (if required) remove and dispose of all replaced doors, windows and/or frames for a fee as per quotation.

The Company will take all reasonable care in order not to damage property. The Company will not make good any damaged walls or flooring inside and outside, The Purchaser will be responsible for redecorating such areas.

The Company will not repair or replace any structural defect or other material already in your property unless a price is agreed beforehand between the parties.

Supply only contracts, the client has a 48-hour window to report damaged products to us.

7. Quality

All glass shall be of good quality, but the Company shall be under no liability whatsoever in respect of minor blemishes and imperfections not guaranteed by the manufacturers.

8. Specification

Photographs, samples and showroom displays are used to illustrate and demonstrate typical Frameless Glass Curtains and their composition only. The products as specified in the schedule will be measured, manufactured and installed in the way considered suitable by the Company. The products are sold subject to availability from the Company’s suppliers and the Company does not guarantee that the new materials supplied will match up existing materials.

The Company reserves the right to alter the specification and/or the design of the product as specified in the schedule overleaf, without prior notice to the Purchaser, and pursuant to the Company’s policy of continuous improvement of its product.

9. Payment

In the event that this agreement is not linked to a consumer credit agreement (i.e. the Purchaser is a cash Purchaser or is obtaining credit exceeding £15,000) the following shall apply:

50% deposit with order, 40% interim payment, due one week prior to installation, with the final 10% due 28 days after completion, unless otherwise agreed. For the purpose of this agreement the term completion means installation of the products as specified, and in the event of any dispute, the Purchaser understands and accepts that he may not withhold any monies pending settlement. In the event of such dispute, the Company will investigate any alleged defects only after full payment has been received.

Any variation in the rate of VAT will be passed to the Purchaser.

The Company shall issue its standard commercial invoice for the Items delivered within ten (10) days from the installation completion.

Any parking fees and fines incurred will be added to your final 10% invoice as our installation team need to be able to park close to site to unload and sometimes this will incur parking charges

The Purchaser shall pay the amount invoiced as agreed, to the Company’s nominated bank account. If the Purchaser fails to pay the Company may at its option withhold further deliveries or supplies in respect of any contract with the Purchaser until such payment has been made.

If the Purchaser fails to pay any amount payable by it under the Contract, the Company shall be entitled but not obliged to charge the Purchaser interest on the overdue amount payable by the Purchaser immediately on demand from the due date up to the date of actual payment, after as well as before judgment, at the rate of eight (8) per cent per annum above the base rate for the time being of National Westminster Bank Plc. Such interest shall accrue on a daily basis and be compounded quarterly.

In the event of the Company withholding any delivery or supply of the Items, the Purchaser shall remain liable for all costs incurred by the Company arising in relation to any work performed in respect of future deliveries and/or supplies against any Order provided that the Company shall use its reasonable endeavours to mitigate any costs so arising.

10. Cancellation

The Purchaser has the right to cancel this contract subject to the following:

10.1 Products such as windows which are made to measure and to specific requirements of the Purchaser are exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However in accordance with the GGF Consumer Code of Good Practice the Company provide you with a right to cancel without charge up to 7 calendar days after the date of contract.

10.1.1 The Purchaser agrees that the survey, erection of any necessary access equipment and installation work for such  products may start before the end of this 7 days cancellation period. If the Purchaser cancels, the Company will collect the products delivered but not installed and will charge you reasonable costs of collection. The Company will also charge you reasonable costs for the survey, access equipment and installed products provided up to the point of cancellation.

10.1.2 The Purchaser’s right(s) of cancellation referred to above can be exercised by delivering or sending a cancellation notice to the Company mentioned in the next paragraph within the time periods indicated.

10.1.3 The cancellation notice may be given to Frameless Glass Curtains Ltd, Unit 6, Ballard Business Park, Cuxton Road, Strood, Kent ME2 2NY.

10.1.4 The notice of cancellation is deemed to be served as soon as it is posted or sent to Frameless Glass Curtains Ltd, or in the case or an e-mail or fax from the day it is sent to Frameless Glass Curtains Ltd.

10.1.5 Any related credit agreement will be automatically cancelled if the contract for goods or any services is cancelled.

10.2 In the event of the Purchaser unilaterally, and in breach of contract, cancelling this contract the Purchaser agrees to pay, should the Company and its sole discretion so require as liquidated damages, 65% of the contract price, which the parties agree, is a fair and reasonable measure of the loss suffered by the Company plus all expenses actually incurred by the Company in its performance of contract including all commissions and marketing expenses.

11. Termination

The Company reserves the right to terminate this agreement if, in the sole opinion of the Company’s surveyor, there are or could be structural problems in installing the Company’s products. The parties agree that the Company incurs no liability for loss by this action.

The Purchaser will remove any services or fixtures and fittings from the property (e.g. Boiler flues, radiators, pipes, electricity, telephone cables, door bells, satellite dishes etc.) before work commences. The Purchaser will allow the Company free use of water and electricity for the purposes of installing the products.

The Purchaser will obtain all third-party consents that may be required (e.g. from neighbours, planning authorities etc.).

12. Restrictions

The customer agrees to notify the Company or its agents whether the property into which the Company’s products are to be installed is a listed building or is subject to any local planning controls or any relevant restrictive covenants and will be responsible for all fees even if permission is rejected.

13. Force Majeure

The Company shall not be liable for any loss or damage resulting from a breach by the Company of its obligations under this contract (including delay in completion of the installation) where such breach arises from causes beyond the Company’s reasonable control and in particular time shall not run for the purpose of condition 3 during a period of delay so caused.

14. Statutory Rights

Nothing in these conditions will reduce your Statutory Rights relating to faulty or misdescribed goods and services. For further information about your Statutory Rights contact your Local Authority Trading Standards Department or Citizens Advice Bureau.

Last updated November 2022

We also offer a full range of aluminium windows, bifolding and sliding doors,
and front doors as FGC Bespoke Aluminium.

Visit the FGC Showroom

You can now visit our showroom in Strood, Kent.

The full range of Frameless products are on display in wide variety of configurations.

We request you contact us to make an appointment before visiting to avoid overcrowding.

Find out more about the FGC Kent showroom.

Reviews on Facebook and Google

FGCExcellentFGC4.5 Based on 40 reviews fromSee all reviews review us onInci P.Inci P. ★★★★★ Great product with diligent, professional staff from start to finish. Highly recommended.Paul B.Paul B. ★★★★★ Firstly I have to say a huge thank you to Paul the owner of FGC for being willing to take on the job of sorting out the extremely shoddy and poor installation of the Origin doors and windows fitted on my new build home, when it was built. And replacing the damaged gaskets. I had your guys with me for two days this week. What a breath of fresh air comparted to the people of originally installed my doors and windows. Extremely professional and lovely chaps. They worked tirelessly to sort out the many issues we had. Would absolutely recommend 100% THANK YOU !Response from the ownerGood Morning Paul, Thank you for taking the time to share your positive experience with us. We are absolutely delighted to receive it and are pleased we were able to resolve the issues for you. It’s been a pleasure working with you. If you have any further need in the future, please do not hesitate to contact us. Lisa S.Lisa S. ★★★★★ Very helpful and good communication, great product. Thank you.Dave S.Dave S. ★★★★★ Very happy with doors. Look great. The installation was quick and straightforward.Will recommendRH K.RH K. ★★★★★ FGC were brilliant. Great advice on the best windows to get. Extremely good installation. Always ready to solve any installation or manufacturing issues. We are extremely happy with the end result!Joy W.Joy W. ★★★★★ Frameless windows were brilliant, Liam Alfie and James were great, polite, courteous, and left the site clean and tidy. The windows look amazing, Great service from start to finish. Many ThanksRayRay ★★★★★ We love these doors and look forward to having them open a bit more once the patio has ben completed. They really have a "wow" factor and this becomes a double "wow" when people are shown how the corner can be completely opened up. It was about a year from my first enquiry to the doors being installed as there was a considerable amount of building work required to prepare the room. throughout this period I remained in touch with FGC and the service was exceptional. The installation team was on site for a day, starting early and working through to completion before driving back to Kent!! We have been really pleased with the standard of workmanship and even had compliments from other tradesmen working on the room (most of whom had never seen doors like this). These are expensive doors but the price difference from a normal set of bi-folds was well worth it for the uninterrupted view you get. The doors were installed in February but I have held off doing the review until the room was more finished so I could post a more representative picture. Once the patio is done the look will be even better than we originally envisaged. I have attached a few pictures of the room (the white table is only a temporary measure while we wait for the new coffee table).Sharon B.Sharon B. ★★★★★ From first contact to installation, my interactions with FGC have been easy, fast and professional. The end product is superb, we are so happy with our new doors - wish we had done this years ago. Well done FGC!!Jayne N.Jayne N. ★★★★★ This is the second time we have installed FGC and we are very happy with our second installation- very sleek and stylish and all staff very helpful, thanksD JD J ★★★★★ Frameless Glass Curtains have few competitors so they could take a lax approach to their work. However, that is not the case. We have had a porch installed in a space that was not square or aligned. The service from survey to finish has been above standard. Barry’s attention to detail and determination that the work would not be complete until his high standards were met was much appreciated. The communication from the admin side was clear and helpful. So all in all we will be using Frameless Glass again and have no hesitation in recommending them.Brian S.Brian S. ★★★★★ Brilliant product, what a difference, no frames to block our view of the Brecon Beacons. The service has been the best I think I have ever received and the fitting team were faultless - they travelled 5 hours to get to us in Wales, arriving 30 minutes early, working flat out without a break for 9 hours before driving 5 hours back, all without one complaint!!Catherine U.Catherine U. ★★★★★ Ordered Crittal-style French doors in aluminium. The doors look fantastic and are so much better than the ancient sliding doors I had before. The company were very friendly and easy to deal with. They were understanding of my delays due to a flood. The installers were professional and polite and poor things had to work on the hottest day of the year. Would definitely recommend FGC.Laura G.Laura G. ★★★★★ Really great service from this family run company. We love the doors and the install was top notch. Thanks!Info Oad S.Info Oad S. ★★★★★ Great service and amazing finish! Would highly recommend!paul R.paul R. ★★★★★ Highly competent office and site staff, great product and at a fair price. Couldn't be happier with the entire experience and end result.vanessa C.vanessa C. ★★★★★ From the beginning to the end, everyone at FGC have been amazing. I knew straight away that the glazing FGC would provide and install would be spectacular and how right that was! The FGC glazing allows our Edwardian stained glass door to still be a main feature and in fact it shows it off perfectly. We are so happy with the end result and can’t praise FGC highly enough, somehow 5 stars doesn’t seem to be high enough.ZorèZorè ★★★★★ Their windows are second to none. No other company in Germany, UK or anywhere else can produce such a fabulous product.Any issues that has come up, they always come & fix it. The staff are so nice and polite. For a small company they do really a great job over all. The main things are the frameless bifolds that you hardly have any frame in the line of vision and there is a 5 years guarantee. Mr & Mrs JahediFiona G.Fiona G. ★★★★★ Delighted with our new frameless glass doors. Had lots of lovely comments, even all the trades who have been working on our house have said they've not seen anything like them. Great having something a little unusual. The quality of the doors is of a very high standard. The service from FGC has been very good too, from ordering through to installation. All went very smoothly with no problems. Paid a bit more than regular bifolds, but worth every penny. Best decision, no regrets at all.Andrew H.Andrew H. ★★★★★ Great service and very welcoming for my father and I. Adrian in particular was very efficient, gave great pertinent advice and guidance on my future purchase!Des P.Des P. ★★★★★ Excellent in all aspects from initial viewing in showroom to actual installation.TonyTony ★★★★★ Excellent service and product from FGC.I have a glass-box conservatory, built with structural glass about 20 years ago. The 2 sliding doors needed replacing, along with 2 side panels, and I contacted dozens of companies selling conservatory doors and none of them were prepared to install their doors because of the perceived risks of working with structural glass.Then I found FGC who, with no fuss at all, carried out a survey, provided a very reasonable quote for the doors/panels and then installed the doors/panels on the agreed date.Communication with the FGC office was always quick and easy. The surveyor and installation team were efficient and courteous. The product works beautifully.We can now use our conservatory again. Thanks FGC.Arun S.Arun S. ★★★★★ Great company with excellent, friendly and responsive service, the guys were helpful and efficient with the installation and the slide and turn doors are a fantastic product.Matt G.Matt G. ★★★★★ Fantastic service from start to finish, from the surveying, contact with office to the workmen. I have experience through work of a number of companies providing similar products and these guys have been by far the best to deal withDavid W H.David W H. ★★★★★ FGC installed a two-panel frameless glass door at our property yesterday. Wow!! the installation is exactly as discussed, and was carried out by two of FGC's team members who were so professional and courteous. They were excellent, and we have no hesitation in recommending FGC and their team to anyone considering such an installation.We are delighted with the installation, and very pleased we chose FGC.Well done FGC!!Border S.Border S. ★★★★★ The quality of the windows / doors are second to none.The customer service was first class from placing the order to installation we were kept informed at every step.The installation team led by Richard left our house and patio cleaner than when they arrivedI would recommend FGC 100%Tony- BurnleyStephen H.Stephen H. ★★★★★ From start to finish everything was excellent.Fab u lasThank youStephen O.Stephen O. ★★★★★ BRILLIANT SERVICE FROM START TO FINISHHighly recommended.Nathan P.Nathan P. ★★★★★ We purchased a beautiful Origin sliding door and side window from FGC. FGC installed the sliding door and window on time, however the sliding door did not fit correctly. Issues can happen. FGC made the process of re-surveying and re-installation very simple. FGC is a very pleasant and professional company to deal with. We are very happy with their service and would strongly recommend them.Darius C.Darius C. ★★★★★ I love my doors! It’s transformed my place. The people are great, no nonsense, organised and efficient. I’d recommend them to anyoneAdrian W.Adrian W. ★★★★★ Excellent planning and product advice. All the staff were polite courteous and friendly.On the day of the installation, the team arrived bang on time -we live in Wales so a long drive from Kent! They had the job done by lunchtime (fitting a sliding patio door) and I have to say that on first impression of the unit, it looks and feels like solid quality.Ian J.Ian J. ★★★★★ We had a 5m stretch of these wonderful doors installed several years ago and have been very happy with the uninterrupted view of the garden that they allow from the living room. They are admired by every tradesman who sees them. A minor problem we experienced with water ingress last year was promptly and effectively resolved, and the doors were serviced for free at the same time.Response from the ownerHello Ian, thank you very much for leaving us a review and glad you're happy with your doors and our service. Elly BElly B ★★★★★ Great staff and great products! Have visited the showroom to view doors, really loved all of them! Have referred to a friend - Can't recommend enoughAdam F.Adam F. ★★★★★ Really great doors. Really are something different. Expensive, but you really pay for what you get here.js_loader

What our customers say

as an Architectural Technologists, I stumbled across FGC and its proved to be my best stumble. I have knocked two rooms into one to make the most of viewing my garden, my wife and I were looking for the most unobtrusive bi fold door frame to maximise the view, which was proving a challenge until I found the frameless glass bi fold doors by FGC FGC system is going to change our home and garden,

Anthony Mackin
Anthony

I just wanted to follow up as I was in the gallery this morning.  The guys were brilliant, on time, tidy, efficient and they fitted the door perfectly. We are very pleased  

Somewhat belatedly may I thank your team for your no quibble, courtesy and efficiency in fixing the problem with my door. All down here are most impressed! Thank you for your input into all this. MBH,

MBH, Essex

The whole experience with FGC has been really positive from the visit to the factory to the final installation. The glazing is stunning.  Highly

Julie
Julie in Surrey

I cannot rate this company highly enough & would highly recommend them to

Leslie David Morgan
Les Morgan
Hi All . Just wanted to say how pleased we are with the glass porch fitted by your company yesterday it looks stunning. compliments as well to your installers who were apart from being very skilled fitters were clean, tidy and courteous and as such a credit to your company. I have had first class service from FGC from the day I first spoke to Adrian about my idea through to installation. I will arrange

Chris
Chris
A brief note to thank you for your services in supplying two sets of doors and two fixed panels. From the start of contact with your company you have been very professional and communication has been excellent. The panels now installed look amazing and appearance when compared with usual bi folds or other types of door has to be seen. There is no comparison! The product is expensive but price should not be compared with

Installation of four double-glazed doors, internal to a large bay window arrangement, top floor flat. Initial contact was by email and a quote came back within a couple of days. More than can be said for some of the other companies we contacted about similar products. We visited the factory for a demonstration and were also put in touch with a relatively local previous customer whom we went to see, to look at the product

After researching the market for a contemporary sliding minimal frame patio door, we were delighted to come across Frameless Glass Curtains. We were so pleased with the doors we ordered another set for the dining room and were not let down – the service we received was consistently good from staff both in and out of the office. From the start they have been knowledgeable, polite and happy to spend time helping us with our

We are very pleased with our frameless curtains in our dining room and lounge, both of which open out into a conservatory.   Our first contact with you, by telephone, was excellent.  We were invited to look at your glass curtains at your showroom in Chatham which is an hour and a half distant.  Seeing the glass curtains was the best thing to do for us.  Even though your web site clearly shows them, we

When we purchased our house, it had two sets of timber bi fold doors, each spanning an opening of approx. 5m. These caused us a lot of problems with warping through the seasons, and the ration of timber to glass limited the light into the rooms. We therefore replaced them with the frameless curtain system and could not have been happier. We could only be bothered with the faff of struggling to open the timber

adam tamburini
Adam

I am quite happy to recommend your company to any prospective clients. You have my contact details and you can pass them on if you wish. We are also happy to be on your list of completed installations.   The installation team were very good clean, tidy and polite.   It all started with our visit to you and  we are very impressed with your company.  

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