After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
These guys are great
initial installation was very rimely and efficient – the product ia fabulous and today we had a slight issue two years after inatallation and FGC came ‘next day at 7am’ and fixed the problem immediately
real professional outfit – heartily recommend
Excellent product. First class service. Good communication. Skilful, competent fitting team, clean & tidy. Wouldn’t hesitate to recommend FGC to anyone! We’re highly delighted with our frameless glass curtains!
Excellent product and great service
I am delighted to have found FGC online! I installed their glass curtain between my office and the kitchen/living room area. It looks fabulous! Easy to use and can be locked.
I visited the factory and it looks smart and professional. All communication has been fast and also very professional. Will definitely use again! Thank you FGC team!
The guys phoned, as promised, to let me know their ETA. Arrived punctually and did a great job. It’s apparent they know the system inside out and we’re very thorough. All after sales follow up has always been efficient. Chatty and polite guys. Thanks FGC.
Had to call FGC to come and undertake first maintenance visit of 5m curtain installation from 2013. Excellent friendly service and all seals repaired within an hour. Learnt need to silicone spray the seals as well as the floor track. Been a great purchase and very pleased.
We had a problem we discovered yesterday -wrote an email Sunday-got a reply Sunday that the engineer would be with us at 7.0am this morning monday!
And he was!- as usual Liam was there on the dot.
As a businessman myself I know the importance of great service and great Staff .
Couple this with a great product no wonder you are a success FGC!
Professional and Efficient
We had FGC doors and windows installed in our house in May 2019. From our initial enquiry through to installation everything was handled very professionally and with attention to detail.
The doors and windows themselves are excellent quality and definitely enhance the house. The fitters who carried out the original installation were very good and friendly. Before they left they explained how to open and close the doors plus the preventative maintenance routine to be followed, especially if the doors are to be closed for a long period.
Unfortunately, last week I had to call on the After Sales team as the main door had settled slightly over time. Despite the ongoing operational difficulties all businesses are facing, my request was handled very promptly and a service visit scheduled within a week. The repair was carried out yesterday but the same team that did the original installation. Once again, they were very professional, arrived promptly, and knew exactly what they were doing.
Overall FGC is a very professional company, run by people who know their jobs and supply a high quality product with an after sales service to match.
Recent maintenance visit
FGC came to carry out some minor maintenance and as always they were very efficient and friendly. During this period of social distancing, they were well prepared and able to do the work safely and professionally.
A great product and a great service. Friendly, knowledgable, staff answer the phone and promptly correspond via email. Very capable, competent engineers attend to inspection and maintenance visits.
Frameless Glass are one of the most impressive companies I have ever come across
This company have a product which to my mind is “second to none”. Their glass doors really let you feel you are outside as they have the tiniest of joins…I used to know the exact cm measurement! I was initially worried though about what would happen on follow up problems as their main office is so far away. However for 3 years now we have found any teething problems or small issue has been dealt with exceedingly quickly and professionally. Also all their team are not just skilled but just nice polite people who you are happy to have in your home. Even during this difficult time they came to sort out a problem. We can not recommend them more highly…I seldom do reviews but they are exceptional!
The most stylish doors!
We first saw FGC at the Grand Designs exhibition in the autumn of last year (2019). We have had frameless glass doors and windows fitted to our house extension and they look fabulous from inside and outside, and make the rooms extremely light. Opening these doors is quick and easy. The service has been attentive and efficient, and survey and installation went as planned.
The best doors ever!!
We have had our corner installation for about 2 years now and they are the biggest wow factor of the house (the view’s not too bad either😊). The summer is great with truly indoor/outdoor living. The biggest surprise has been the amazing aftercare we’ve received from FGC. They are so patient as it’s often a case of us just learning about the doors. I would recommend them in a heartbeat and would definitely use them again – their doors are timeless.