After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
Minor Problem Addressed
A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought it best to leave it to them. Not an emergency, I contacted HQ FGC and asked that when a team were in the area could they give me 30min of their time. A fortnight later a team returning from Totnes spent 5min cutting a new trim in place, and a further 15min wiping down the frame, respraying the seals and the runners, and generally leaving the doors and the immediate area immaculate.
After sales service, first class.
I have nothing but praise
I have nothing but praise for FGC who have just replaced a panel in my frameless glass curtain which is almost 10years old…there was no quibble and they replaced it quickly and efficiently…I would recommend their frameless product to anyone wanting a stunning addition to their home..with 5 star service
We would recommend Frameless Glass Curtains
We struggled to find a supplier to fit a glass balcony. Frameless Glass however were great – they gave us a clear and competitive quote, turned up when they said they would, and just got on and did the job! Friendly guys, and we love the end result which looks good from the outside, and gives us a lovely uninterrupted view of our garden pond.
Give a wow factor to our house
We recently bought our house with Frameless glass curtains installed and they certainly give a wow factor to our London Victorian cottage – admired by all our visitors – the aftercare service and warranty has been excellent .
From the first moment of making contact we were given a very personal and friendly service. The survey, fitting and installation were all carried out by helpful and pleasant people. Follow up service was equally good. I am extremely pleased with the results.
Frameless Glass Doors
This is a professional operation with excellent after sales care. Very refreshing
Great product and business
What a great product and great company. Smooth process, professional services from surveyor to installation team, and everyone in betweeen. I could not recommend them high enough.
Early days, but so far delighted.
Great product with amazing after sales service
All of our dealings with FGC have been great. They are professional, friendly and accommodating. Our glass curtain is wonderful and we love it even more than we thought we would. The few little settling in issues we’ve had have been dealt with so quickly and their technical team are incredibly easy to deal with. We can’t praise them highly enough and wouldn’t hesitate to recommend them.
Very please with the result.
The door looks excellent and we’re very pleased with the result
Brilliant After Installation Service
Our FGC sliding doors were installed in May 2018.
Although we have had two relatively minor problems – neither of which stopped the doors from working – FGC have attended very promptly to carry out remedial action.
Excellent customer service from head office and excellent service from install technicians.
Many visitors comment most favourably on appearance and functionality.
Overall rating 10 out of 10.
Three sided bay window
We used FGC to manufacture and install frameless glass doors on all three sides of a large terrace bay. The design was complex and required a flexible and innovative approach to their existing designs. The result was outstanding – clear uninterrupted views over the countryside and a flexible opening pattern which allows fresh air no matter the weather. FGC worked well with the architects and builders on this major project and have provided a responsive and flexible after-care service. But they still need to improve their handle design!
Comment from FGC:
Thank you for your review.
Everything FGC supply is made is to measure and in-house which takes time.
Our innovative product has changed since we first started 11 years ago and is always evolving, we are always looking for ways to improve our design.
Thank you for supply and fitting the beautiful bi folding doors to one of our bespoke projects. Customer service has been second to none. Timescales have all been met as promised. Would definitely use this company again in the future.