After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
We had a problem we discovered yesterday -wrote an email Sunday-got a reply Sunday that the engineer would be with us at 7.0am this morning monday!
And he was!- as usual Liam was there on the dot.
As a businessman myself I know the importance of great service and great Staff .
Couple this with a great product no wonder you are a success FGC!
Professional and Efficient
We had FGC doors and windows installed in our house in May 2019. From our initial enquiry through to installation everything was handled very professionally and with attention to detail.
The doors and windows themselves are excellent quality and definitely enhance the house. The fitters who carried out the original installation were very good and friendly. Before they left they explained how to open and close the doors plus the preventative maintenance routine to be followed, especially if the doors are to be closed for a long period.
Unfortunately, last week I had to call on the After Sales team as the main door had settled slightly over time. Despite the ongoing operational difficulties all businesses are facing, my request was handled very promptly and a service visit scheduled within a week. The repair was carried out yesterday but the same team that did the original installation. Once again, they were very professional, arrived promptly, and knew exactly what they were doing.
Overall FGC is a very professional company, run by people who know their jobs and supply a high quality product with an after sales service to match.
Recent maintenance visit
FGC came to carry out some minor maintenance and as always they were very efficient and friendly. During this period of social distancing, they were well prepared and able to do the work safely and professionally.
A great product and a great service. Friendly, knowledgable, staff answer the phone and promptly correspond via email. Very capable, competent engineers attend to inspection and maintenance visits.
Frameless Glass are one of the most impressive companies I have ever come across
This company have a product which to my mind is “second to none”. Their glass doors really let you feel you are outside as they have the tiniest of joins…I used to know the exact cm measurement! I was initially worried though about what would happen on follow up problems as their main office is so far away. However for 3 years now we have found any teething problems or small issue has been dealt with exceedingly quickly and professionally. Also all their team are not just skilled but just nice polite people who you are happy to have in your home. Even during this difficult time they came to sort out a problem. We can not recommend them more highly…I seldom do reviews but they are exceptional!
The most stylish doors!
We first saw FGC at the Grand Designs exhibition in the autumn of last year (2019). We have had frameless glass doors and windows fitted to our house extension and they look fabulous from inside and outside, and make the rooms extremely light. Opening these doors is quick and easy. The service has been attentive and efficient, and survey and installation went as planned.
The best doors ever!!
We have had our corner installation for about 2 years now and they are the biggest wow factor of the house (the view’s not too bad either😊). The summer is great with truly indoor/outdoor living. The biggest surprise has been the amazing aftercare we’ve received from FGC. They are so patient as it’s often a case of us just learning about the doors. I would recommend them in a heartbeat and would definitely use them again – their doors are timeless.
Stunning Glass Doors
FGC are an excellent family run business. They manufactured and fitted a stunning pair of glass doors for a private client which were complicated in design but FGC were keen and willing to help resolve all details successfully. Would highly recommend. Thank you.
Fabulous company !
I have used the Frameless Glass Company on a number of occasions, both for new installation and maintenance.
On all occasions their service and personal was ultra professional, along with top quality products. I would highly recommend this company to anyone !
first class team from start to finish
We are extremely pleased with out beautiful doors & windows on our newly built front porch.
The whole team front start to finish were so very very helpful and we could not believe how quickly they were made & fitted for us.
The staff in the office could not be more helpful & helped us throughout the process.
The lovely men that came to measure & fit were so professional & friendly, nothing was too much trouble for them.
I would highly recommend this company, you will not be disappointed, highly professional from start to finish.
Thank you again to everyone at FGC for making our home more special.
Fantastic aftercare service!
I had an installation of 4 doors in December 2018. During the cold snap in January this year the outside glass handle cracked. I contacted Sara in customer support and the handle was replaced free of charge by Liam and Alf who did the job quickly and professionally. They also checked that all the doors were running correctly.
I would highly recommend this Company for the quality of the product and their Customer Service
Thanks and well done to all involved.
Small maintenance issue
We had a small issue with the opening door, we contacted FGC and they arranged for a team to come. They sorted the issue very quickly then cleaned the runners and door seals, fully tested the operation of the doors and carried an additional mod on the door handle. All done and dusted with an hour. Great service.