After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
I am very happy with the doors
I am very happy with the doors – I saw them last night after work – though I didn’t open them as I wanted to make sure I followed the installers’ instructions not to.
They look wonderful and my boyfriend and mum tell me they were absolutely lovely chaps. The finish seems brilliant and appears to be a huge improvement on the last installation.
Ms Warren, London
It is a good time to say to you that while we still very much the windows, the ease of opening, the views closed or open, now that the weather has turned colder we have been struck quick dramatically by the improvement in insulation. The large windows here that you/we have replaced were double glazed but quite tired – more than we knew it would seem. The whole house has benefitted greatly from your magic.
I must give a thank you to all your team that we have come into contact with, they show the company in a very positive light, and have been unfailingly helpful. A mention to your Stowmarket customer, a committed fan who was patient, open and very helpful to us.
We both with you the very best of good fortune going forward, and continued success with your products.
City View Projects, Battersea
As to how we were from initial contact (were we polite)? Extremely polite & very helpful.
Arranging installation (were we on time and on schedule) Excellent, on time & schedule.
Were we clean and tidy? Yes.
And finally are you pleased with our doors (would you Recommend us)? My next design & build project I will definitely recommend & use you guys.
May I also ask if you would like to be on our list of completed installations? Yes.
No hesitation in recommending your company
Thank you for a good job even though there were a few issues along the way.
Chris and I will have no hesitation in recommending your company, products and services to others.
Mike and Chris Rodwell
Mrs J @ Childer Crescent Little Sutton Cheshire
Following the installation of our “double glazed curtains” we would like to say we are delighted with the result. The amount of light now coming into the living room is so different, we are also pleased with the amount of noise they keep out, We are glad we had them double glazed. Paul was a good ambassador for the firm and did an excellent job.
P & J
Our windows look great and certainly get the wow factor with visitors… Fitters were great, polite, very quick very tidy and helpful in advice. Yes we would recommend..
Thank you for a brilliant product
Thank you for a brilliant product I am so glad I chose FGC for my windows/doors everybody who sees them is so impressed by them but mostly my wife and myself!
Thanks again [and your team]
Highly Recommend both the doors and the service
Q. As to how we were from initial contact (were we polite)?
A. Yes, very polite and helpful when I called / emailed.
Q. Arranging installation (were we on time and on schedule)
A.Yes, the surveyor was informative and on time.
Q. Were we clean and tidy?
A. I was not onsite when it was installed, but the there was no mess left after the job.
A. And finally are you pleased with our doors (would you Recommend us)?
Yes, I am very pleased with the doors. They look great and the operating mechanism is straightforward. I would highly recommend both the doors and service.
Mr & Mrs A @ Poole
Delighted with the new doors – they have exceeded our expectations. Customer service from initial contact to installation was excellent. Staff are professional, helpful and friendly. Would recommend.
We would like to be on your list of completed installations as viewing the doors at Weymouth was so helpful in making the decision to order from you.
On the day of installation your fitters arrived on time and commenced with the installation.
They were courteous and polite and left the work area clean and tidy.
I would be happy for you to use the installation as a promotional example of your work.
Mr & Mrs R – Berkhamsted
After researching the market for a contemporary sliding minimal frame patio door, we were delighted to come across Frameless Glass Curtains. We were so pleased with the doors we ordered another set for the dining room and were not let down – the service we received was consistently good from staff both in and out of the office.
From the start they have been knowledgeable, polite and happy to spend time helping us with our queries. From ordering to installation they kept us informed and kept to realistic deadlines, managing our expectations well.
During installation they were on schedule, prompt, respectful, clean, tidy, and cleaned up after themselves.
After sales service has been excellent.
We are happy if people would like to come and see the product in situ provided it doesn’t prove too onerous.
Thanks Raie and please thank Liam and Rick for a clean, quick and efficient job. They were good ambassadors for your company – perhaps you might like to feed that to their manager.
Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation was carried out on time, very politely. Unfortunately as you know the handle broke and no spare. Reasonably clean. For 5 star review note that the paintwork on the front door and window sills does become coated with dust from the drilling and a 5 second wipe down would have enhanced the finished job. We did not receive any official acknowledgement of my initial cheque. So in summary, good product but admin could be improved.