After each attendance, whether this be for installation or maintenance we ask our customers for feedback about their experience. As well as comments about the products, we also ask how they feel about how we performed from start to finish.
We’re delighted to share that feedback with you
Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation was carried out on time, very politely. Unfortunately as you know the handle broke and no spare. Reasonably clean. For 5 star review note that the paintwork on the front door and window sills does become coated with dust from the drilling and a 5 second wipe down would have enhanced the finished job. We did not receive any official acknowledgement of my initial cheque. So in summary, good product but admin could be improved.
All in all a very good experience with FGC
Thanks you for everything FGC did on this project for us. We found you from an on-line search which doesn’t always identify helpful or committed suppliers, especially where the requirement is small or simple as this one was.. FGC were both helpful and committed. Thank you especially for progressing things much quicker that the weeks you first quoted to meet our programme.Paul and his colleague (sorry didn’t get his name), where very good on site. They were late arriving as the first glass had blown up in the oven, (I know happens) but he called and kept me informed. I appreciated that. And the replacement piece was produced without delay.So all in all a very good experience with FGC and we will come back to you for similar things. Greg our estimator found you and I’ve included him in on this e-mail to let him know he can confidentially contact you in the future for things of this type.I will also recommend you to Rubicon Interiors, (www.rubiconinteriors.co.uk). They are a commercial fit-out business who engage us for specialist joinery works. They manage the whole fit out package which sometimes includes office partitions in glass I think.
Mr & Mrs F @ lower road one house Stowmarket
From the time of our first visit to your premises we felt comfortable with your product. It was a product just as we had hoped and envisaged for our new kitchen extension – double glazed, frameless glass doors to cover a 7.310 meter opening ! Until then we were not sure if it was possible.
When the 9 doors were first installed the overall affect was more than we could have hoped for, just exactly what we wanted – on time – in budget and wonderful to look at. After a technical hitch with the locking system which was rectified in a short time , the project was completed to our satisfaction.
All your team obviously take a pride in their work, which is much appreciated. A brilliant product that we wish you good luck with in the future. A very satisfied customer. Thank you all.
Evvy Edwards, Cambridge
Dear Frameless Glass Curtains,
I would thoroughly recommend anyone to use your company. Your product is excellent and the installers were delightful: on time, tidy, quick, cheerful. An initial problem was dealt with immediately. The doors have changed how I feel about living in my small house; they have made the sitting room feel double the size as the walled garden now looks like a second room. Everyone admires them.
There you are, my official honestly felt recommendation which you are welcome to use as you will.
However the immediate aftermath of the first installation was not pleasant. I had a very defensive call from one member of staff and a belligerent email from another; I thought I was dealing with a bunch of cowboy installers and called a solicitor. Paul’s intervention changed my mind. I would really urge you to introduce another signing element: when the dimensions have been taken send a detailed plan to the client to be approved and signed.
I wish you all luck – you deserve it.
Kind regards, Evvy
Very polite and attentive, always got back quickly with answers to queries but there was no hard sell which I really appreciated after being bombarded by calls and contacts from other companies! The measuring up part seemed more complicated than it needed to be. The initial drawings and some of the subsequent ones had errors on that I needed to phone and change (e.g. the wrong colour number, incorrect measurements – numbers in the wrong order etc), and it made me apprehensive that the correct measurements were fully understood by all. Phone calls into Gary and Paul were really helpful, but I didn’t find the visit from Steve very helpful or his subsequent amendments. The pencil drawings that come out with the final quote were not clear, and with such an expense I think I would have felt more reassured with a clear technical drawing.
Yes (bit delayed by traffic but called and updated us). Quick installation, good explanation of how they worked
Really pleased, they look great and I would definitely recommend you for this product.
It’s nearly a year since you installed our glass curtains. They have been really great, exceeding our expectations, particularly during the winter months when they were absolutely draught free. When they are fully open you really feel that the lounge is part of the garden, it all becomes one space. Many thanks, they were one of our best decisions.
Mr & Mrs V, London
We are delighted with our FGC doors even though the construction of the room is still not yet completed – friends and family visiting our new Garden Room are all commenting vey positively on how amazing the doors look. With the beautiful summer we are having, it is a real pleasure to be able to open up the whole of the front of the room, enjoy the garden and let in the warm summer breeze. It has been a pleasure dealing with you from our first phonecall contact, through our factory visit and onto installation. We really did appreciate you getting the windows made and installed so quickly in order for us to be able to make use of the Garden Room during our son’s wedding clebrations.
As to how we were from initial contact (were we polite)?
Initial emails were very prompt, informative and positive and yes polite. Keen to accommodate our visit to the workshop and everyone very friendly.
Arranging installation (were we on time and on schedule)
Installation ahead of schedule and were on time on the day.
Were we clean and tidy?
Yes, the work area was left clean and work completed to a good standard.
And finally are you pleased with our doors (would you Recommend us)?
Yes we are pleased with the doors – they are a unique product and we would definitely recommend you.
Mr W @ Church Street Sutton Courtney Oxford
We had been dealing with a large commercial glass door supplier who were extremely slow and unable to meet our requirements for a large opening on our barn. I found your product on the website and came to see you at your farm. You came out the following week and the installation was completed with-in a month. The installation was not without challenges, but your installers were helpful and found a solution to all the problems. We are extremely pleased with the result and have recommended you to other people. We did have a small problem with one of the doors, but you sent someone to look at it and it was repaired within a week.
This is a fantastic product.
I would think about offering the door in thicker glass as it would be better for openings of our size.
Very Pleased with the Freedom the Installation affords
We are very pleased with the freedom the installation affords us with easy access from lounge to dining room.
Aesthetically the glass curtain installation is very pleasing. All appears well but we must point out the bottom bar is not firmly fixed in the channel in the floor & moves if one stands upon it. It does not appear to affect the glass curtain function & as we have a 10 year guarantee things can be corrected should a problem develop over time.
Mr & Mrs Fritzsche
We are extremely pleased with the doors
The installation of our new doors was eagerly awaited and did not disappoint.
The fitters arrived on time on the agreed installation date. All waste was removed and the installation area was left clean and tidy.
The fitters demonstrated the use of the system including future self maintenance which was very useful. We are extremely pleased with the doors – they look fabulous and have opened up the lounge into the garden. Even when closed the view is hardly any different.
Although this does come at a price it is definitely worth it.
Margaret and John Cogger
Mr A – Leavesden
With regards to feedback, the pre-sales advice and support from Adrian was excellent and we found it really valuable to visit the factory and see the demonstration doors.
Furthermore, the installers were very professional, on time, polite, tidy, hard working and went out of their way to ensure we were comfortable operating the doors before they left. The only negative experience was the survey, feedback I shared with Adrian as we needed his involvement to resolve the matter. Although we had agreed a 3 door configuration (this was confirmed as within tolerance by the factory) the surveyor persistently tried to make us change to 4 doors and he even attempted to influence our builder to make us change which we found unacceptable. Additionally it appears the measurements taken were incorrect because the doors were manufactured 20mm too tall and we had to grind the brickwork to make the opening bigger which, along with phone calls and deliberations on site with our builder, meant an delay of over an hour before the install could begin.
Despite this negative aspect we are really happy with the doors and would to recommend them to any prospective customer as well as being included on your list of completed installations.