Windows look amazing

FGC fitters Mick and Baz arrived at 0754hr ready to begin work. They were polite, helpful and fitted in seamlessly with the existing project team responsible for the restoration of this significant village property. The boys worked without fuss, cheerful with a ‘can do’ attitude taking the time to explain the system as they fitted it. The house belongs to Simon Menzies an old friend from the Army, he and his wife were not present, I am the next door neighbour whose property is affected by the work. In time, I too intend to have the glass curtains fitted at my house.
The bizarre coincidence was that our neighbour across the river is Commodore Ron Warwick of Cunard Line, former Master of the QE2 and  QM2. He was recently a guest of the Master of The World, regretfully he missed Mick and Baz who had departed when he walked across to photograph the glass curtains for Claire Menzies who commissioned them. The boys said FGC were fitting on The World at some point in the future, Ron has already been in touch with his contacts on the ship!
Despite the impressive list of clientele, I think it significant that your product has made a significant transformation to a modest but beautiful traditional, residential village property, opposite a 13th century castle in a conservation area. Once the restoration is complete you should have enthusiastic but competent photographer Commodore Ron Warwick photograph Nunney castle from within the conservatory space of Brook House, and vice versa from the castle looking back at the house. Both views will be stunning.
Great product, please pass our collective best wishes to Mick and Baz.
S, Poonia

I contacted FGC to try and marry up a few weather strips to replace old one’s which I have already fitted on glass curtains. The glass curtains were not supplied by FGC and the company who supplied them, when asked for replacement weather strips just said “we no longer have these in stock and not sure if we can still get them”.
FGC requested pictures of the seals and sent some samples free of charge for what they thought may help me. After trying them and finding out they were not wide enough, FGC said they will continue to investigate to try and find suitable replacements. I consider FGC customer service to be exceptional through continuous support via email, knowing they will not get a large profit from a few weather strips.
If I were to replace my glass curtains I would be contacting FGC knowing the customer service was second to none. I give them a 5 star rating.

As to how we were from initial contact (were we polite)?
Staff were polite and prompt in answering telephone questions.
There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job.
Arranging installation (were we on time and on schedule)
There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept.
Were we clean and tidy?
Yes inside the house. We had to clear metal shavings outside the house.
And finally are you pleased with our doors (would you Recommend us)?
We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought.
We would recommend the company and the product.
20160926

I had been looking for some time to replace my patio doors in our lounge as they had very wide plastic frames and wanted something that wouldn’t restrict the view up the garden
I asked to see if it was possible to view some already installed close by. Luckily there was, we went and viewed and was very impressed. I’ve seen lots of companies do bi-fold and there is actually one that is on the same industrial estate where I work, but no of them had the vision I was looking for.
I was impressed with the service I received from the initial enquiry to the eventual placing of order (we were longer getting round to doing these than first thought but I was never hassled from FGC)
The guys that fitted did a great job, very friendly and tidy.
I am very pleased with the doors, I can now sit in my lounge and clearly see the garden (next project) I would recommend FGC.

Following the installation of our new FGC porch, I wanted to give a recommendation for the excellent and diligent service, and wonderful product we received from FGC.
Numerous people have commented since we had the work done, and it has clearly added value – both visually and financially – to our property.
Also, when the guys came to fit the product, it was noted that there was a slight flaw in one of the specially shaped pieces of glass which to be honest I didn’t even spot. They noted this, informed us, left the porch in a fitted but completely safe and usable state, they then remanufactured a replacement piece and arranged a special visit (a 300+ mile round trip) to come and refit the part in question. Their service, commitment and attention to detail was incredible both on the road and from the office.
A really good company to do business with.

This is the first project I have completed with FGC and it will not be the last. From the original survey and quote, right through to final installation, the team at FGC have been tremendous.
The communication and detail is outstanding, the quote was fair market competitive and the final result of the product in situ is absolutely outstanding. I have never seen a system like this before. The quality of the work is remarkable, the installation team were timely and so professional. If you are thinking of adding value and ultimate style to your property, this is the way to go.
Thank you FGC for delivering as promised: on time, on budget and to the highest quality.