A Unique Sleek Product

Dealing with FGC has been a straightforward and hassle free experience from start to finish.
I had several queries long before placing an order and FGC were always prompt and helpful with the responses. Then at site survey time they attended on time, with courtesy calls leading up to the appointment to keep me advised, the surveyors were very knowledgeable and again helpful. This gave me great confidence that I’d made the right choice by selecting FGC.
I needed to change the installation date numerous times because of my delays at site and they accommodated me without any hassle. I am absolutely delighted with the product which was installed with precision and care.
I would have no hesitation in recommending FGC to anyone that is looking for an outstanding “wow” factor product from a company with “wow” factor customer service.

As to how we were from initial contact (were we polite)?
 
Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product.  We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward.  All really helpful, friendly and informative.  We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison.  All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
 
Arranging installation (were we on time and on schedule)
 
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS.  We needed to delay the originally agreed upon date due to some extra worked required to install steels etc.  Your team were able to flex the install date and work seamlessly with our builder to get the doors installed.  Our builder commented how slick your team was installing the product.  He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
 
Were we clean and tidy?
 
As clean and tidy as you can be on a proper building site!!
 
And finally are you pleased with our doors (would you Recommend us)?
 
We’re delighted.  Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them.  They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated.  I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete.  I think they’ll look really special then!
 
May I also ask if you would like to be on our list of completed installations?
 
Yes, happy to be listed, need to wait until March before we can really show them.
 
As we often get asked if we have anything people living locally can view
 
If we can help show your product – we’ll do so willingly.  We both work so will need a little scheduling but in principle – absolutely.
 
We pay £50 each client and an extra £50 if they buy our product
 
Great!  I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.
 
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In short, the product offered by Frameless Glass Curtains is nothing short of excellent. These frameless glass doors are a truly unique system that are really aesthetically pleasing and unlike any other product we could find on the market. The doors are very sleek and elegant and create real impact and wow factor. Our experience with FGC, has been, from start to finish, incredibly professional. We have a small garden which is designed to feel like an additional room to our house, so having frameless doors with minimal interruption to the view was really important to us. Gary was exceptionally helpful when we first enquired about the doors and went to great lengths to answer questions, direct us to specific footage and images on the website to demonstrate installations of a similar size and scale, and very swiftly provided quotations for size variations when we were still in discussion with our architects. When we went to the workshop to view the doors in action we were really impressed with the product – both it’s overall look and the ease with which it could be operated. Gary answered our questions in detail with clear descriptions so we could completely understand how the mechanics would work and be able to pass this information on to our builder. FGC then arranged a site visit with our builder to ensure that the space for the doors was created correctly and to double check all measurements – on this occasion, and all other visits to site, staff were prompt and professional. On installation, the FGC worked on-site with consideration for the rest of the building team and took genuine pride in their work. Since installation, we have had our doors serviced and polished and again experienced a very efficient and friendly team who took great care to minimise their impact on our home. We have already recommended FGC to a number of people who have visited our house since their installation and have no qualms about recommending this product or company to anyone looking for a beautiful, uninterrupted view into their garden.
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These frameless glass walls have made a huge difference to our comfort at home. They are installed between our living rooms and conservatory.
When open, they allow heat into the living area on a sunny day (reducing our heating bill) and when shut, they keep the cold and noise out. They are also much better than bi-folds because there are no frames when shut and when open, the amount of space taken is minimal.
Installation and service by all staff that we’ve been in contact with has been excellent. I would definitely recommend this company and their product to anyone.

A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought it best to leave it to them. Not an emergency, I contacted HQ FGC and asked that when a team were in the area could they give me 30min of their time. A fortnight later a team returning from Totnes spent 5min cutting a new trim in place, and a further 15min wiping down the frame, respraying the seals and the runners, and generally leaving the doors and the immediate area immaculate.
After sales service, first class.

As to how we were from initial contact (were we polite)? Extremely polite & very helpful.
Arranging installation (were we on time and on schedule) Excellent, on time & schedule.
Were we clean and tidy? Yes.
And finally are you pleased with our doors (would you Recommend us)? My next design & build project I will definitely recommend & use you guys.
May I also ask if you would like to be on our list of completed installations? Yes.
20150319

I would like to reiterate that we are very pleased with our new FGC doors. As a Chartered Building Surveyor I was impressed with the installers who were careful, methodical and very professional my wife who is most particular was also very impressed with their cleanliness.
I am sure we will get many years of use from this wonderful addition to our home.
Mr Martin – Portsmouth
Update:
I have already provided a review of your product and company but just to add to that we had a couple of minor scratches on the glass doors and the gentleman who came out to sort them out was very professional clean and tidy and did an excellent job.
The true test of a good company is when things go wrong (which they inevitably do ) they return and resolve the issue quickly and without fuss.
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