We had a small issue with the opening door, we contacted FGC and they arranged for a team to come. They sorted the issue very quickly then cleaned the runners and door seals, fully tested the operation of the doors and carried an additional mod on the door handle. All done and dusted with an hour. Great service.
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What our customers say
As to how we were from initial contact (were we polite)? Yes a bit abrupt especially the on site visit. Arranging installation (were we on time and on schedule) Excellent. Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal… with the scratches + v good service from scratch man. And finally are you pleased with our doors (would you Recommend us)? Wonderful so far. We haven’t used them as the build is still on going. 20150305 Read more “Scrimgeour”
I just wanted to say that I remain hugely impressed by your level of service. The two chaps who came out to service our doors were once again marvellous. They are very polite and clearly very skilled. It’s very easy these days to complain and sometimes it’s nice to pass on credit where it is… due. Please thank your team. Kind regards Julie Read more “Hugely impressed by your level of service.”
I had an installation of 4 doors in December 2018. During the cold snap in January this year the outside glass handle cracked. I contacted Sara in customer support and the handle was replaced free of charge by Liam and Alf who did the job quickly and professionally. They also checked that all the doors… were running correctly. I would highly recommend this Company for the quality of the product and their Customer Service Thanks and well done to all involved. Read more “Fantastic aftercare service!”
The single-glazed frameless glass curtains have transformed our balconies into fabulous enclosed loggias that we can use all the year round to enjoy the sun in all seasons. Being single-glazed, there was no need for planning permission. The fitters were very good, careful, pleasant and courteous. We looked at a cheaper manufacturer but opted for… FGC because of the superior quality of the frameless doors. We are confident that the value of our property has increased by a lot more than the actual cost of the frameless glass curtains: a fantastic investment! Read more “Fabulous loggias”
As to how we were from initial contact (were we polite)? Staff were polite and prompt in answering telephone questions. There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we… had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job. Arranging installation (were we on time and on schedule) There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept. Were we clean and tidy? Yes inside the house. We had to clear metal shavings outside the house. And finally are you pleased with our doors (would you Recommend us)? We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought. We would recommend the company and the product. 20160926 Read more “Luff – Caernarfon”
We have had these doors for several months now and are very pleased with them. Our initial contact with the company was very positive, the structure and operation of the doors clearly explained. The installation was carried out very efficiently with no disruption and the installers were friendly, their work clean and tidy. Our friends… have admired these frameless glass curtains and we would happily recommend them to anyone who was interested. 20150112 Read more “Mr JR”
FGC fitters Mick and Baz arrived at 0754hr ready to begin work. They were polite, helpful and fitted in seamlessly with the existing project team responsible for the restoration of this significant village property. The boys worked without fuss, cheerful with a ‘can do’ attitude taking the time to explain the system as they fitted… it. The house belongs to Simon Menzies an old friend from the Army, he and his wife were not present, I am the next door neighbour whose property is affected by the work. In time, I too intend to have the glass curtains fitted at my house. The bizarre coincidence was that our neighbour across the river is Commodore Ron Warwick of Cunard Line, former Master of the QE2 and QM2. He was recently a guest of the Master of The World, regretfully he missed Mick and Baz who had departed when he walked across to photograph the glass curtains for Claire Menzies who commissioned them. The boys said FGC were fitting on The World at some point in the future, Ron has already been in touch with his contacts on the ship! Despite the impressive list of clientele, I think it significant that your product has made a significant transformation to a modest but beautiful traditional, residential village property, opposite a 13th century castle in a conservation area. Once the restoration is complete you should have enthusiastic but competent photographer Commodore Ron Warwick photograph Nunney castle from within the conservatory space of Brook House, and vice versa from the castle looking back at the house. Both views will be stunning. Great product, please pass our collective best wishes to Mick and Baz. S, Poonia Read more “Cheerful with a ‘can do’ attitude”
As to how we were from initial contact (were we polite)?
Initial emails were very prompt, informative and positive and yes polite. Keen to accommodate our visit to the workshop and everyone very friendly.
Arranging installation (were we on time and on schedule)
Installation ahead of schedule and were on time on… the day.
Were we clean and tidy?
Yes, the work area was left clean and work completed to a good standard.
And finally are you pleased with our doors (would you Recommend us)?
Yes we are pleased with the doors – they are a unique product and we would definitely recommend you. 20150312 Read more “Summerfield”
Your fitters have just left and we are very pleased with the installation, the door looks even better than we imagined and the guys were really professional. Looks like we will go ahead with the other one. However, we will wait awhile till we are sure it will look ok as it is a taller… door. Many thanks to your company. EH Ramsgate Read more “Looks even better than we imagined”
With the Coranavirus/Covid-19 in the headlines, we would like to offer our customers our reassurance that we are taking all the measures we can to minimise the risk of infection at our premises, protecting you and our staff. 1. We are taking extra … [Read More...] about Frameless Glass Curtains is Open for Business