Really Thrilled

As to how we were from initial contact (were we polite)?
 
Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product.  We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward.  All really helpful, friendly and informative.  We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison.  All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
 
Arranging installation (were we on time and on schedule)
 
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS.  We needed to delay the originally agreed upon date due to some extra worked required to install steels etc.  Your team were able to flex the install date and work seamlessly with our builder to get the doors installed.  Our builder commented how slick your team was installing the product.  He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
 
Were we clean and tidy?
 
As clean and tidy as you can be on a proper building site!!
 
And finally are you pleased with our doors (would you Recommend us)?
 
We’re delighted.  Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them.  They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated.  I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete.  I think they’ll look really special then!
 
May I also ask if you would like to be on our list of completed installations?
 
Yes, happy to be listed, need to wait until March before we can really show them.
 
As we often get asked if we have anything people living locally can view
 
If we can help show your product – we’ll do so willingly.  We both work so will need a little scheduling but in principle – absolutely.
 
We pay £50 each client and an extra £50 if they buy our product
 
Great!  I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.
 
20160115

After researching the market for a contemporary sliding minimal frame patio door, we were delighted to come across Frameless Glass Curtains. We were so pleased with the doors we ordered another set for the dining room and were not let down – the service we received was consistently good from staff both in and out of the office.
From the start they have been knowledgeable, polite and happy to spend time helping us with our queries. From ordering to installation they kept us informed and kept to realistic deadlines, managing our expectations well.
During installation they were on schedule, prompt, respectful, clean, tidy, and cleaned up after themselves.
After sales service has been excellent.
We are happy if people would like to come and see the product in situ provided it doesn’t prove too onerous.
Thanks Raie and please thank Liam and Rick for a clean, quick and efficient job. They were good ambassadors for your company – perhaps you might like to feed that to their manager.
20150713

I have to say that although I was not on site to see the finished result, the photographs of the work is remarkable and to add to that compliment, our master builder Chris Seviour reported back to me yesterday that he was so impressed with your team and with the final result.
Thank you all for such a tremendous job – I’m hoping to have an article written in Country Living about the house later this year and I will certainly mention you guys!
CM

I would like to reiterate that we are very pleased with our new FGC doors. As a Chartered Building Surveyor I was impressed with the installers who were careful, methodical and very professional my wife who is most particular was also very impressed with their cleanliness.
I am sure we will get many years of use from this wonderful addition to our home.
Mr Martin – Portsmouth
Update:
I have already provided a review of your product and company but just to add to that we had a couple of minor scratches on the glass doors and the gentleman who came out to sort them out was very professional clean and tidy and did an excellent job.
The true test of a good company is when things go wrong (which they inevitably do ) they return and resolve the issue quickly and without fuss.
20170130

From the start to the finish we felt comfortable with your staff and installers.
It was a product just as we had hoped and envisaged for our new House double glazed, frameless glass doors in 4 openings! Perfect.
The doors are a talking point and every body comments on how good they look! They are amazed when we open them to show them off. When the doors were first installed the overall affect was more than we could have hoped for, just exactly what we wanted – on time – in budget and wonderful to look at, the project has been completed to our satisfaction. All your people from Gary to installers obviously take a pride in their work, which is much appreciated. Absolutely brilliant product that we wish you good luck with in the future. A very satisfied customer.
20150113