Many thanks for your prompt attention to our problem.
As before, your fitters were punctual, friendly and efficient.
A credit to your company.
Punctual, Friendly & Efficient
FINANCE OPTIONS AVAILABLE
What our customers say
Mr A – Leavesden
With regards to feedback, the pre-sales advice and support from Adrian was excellent and we found it really valuable to visit the factory and see the demonstration doors. Furthermore, the installers were very professional, on time, polite, tidy, hard working and went out of their way to ensure we were comfortable operating the doors before… they left. The only negative experience was the survey, feedback I shared with Adrian as we needed his involvement to resolve the matter. Although we had agreed a 3 door configuration (this was confirmed as within tolerance by the factory) the surveyor persistently tried to make us change to 4 doors and he even attempted to influence our builder to make us change which we found unacceptable. Additionally it appears the measurements taken were incorrect because the doors were manufactured 20mm too tall and we had to grind the brickwork to make the opening bigger which, along with phone calls and deliberations on site with our builder, meant an delay of over an hour before the install could begin. Despite this negative aspect we are really happy with the doors and would to recommend them to any prospective customer as well as being included on your list of completed installations. 20150724 Read more “Mr A – Leavesden”
Mr & Mrs Glasgow – Chalfont St Peter
We are very pleased with our frameless curtains in our dining room and lounge, both of which open out into a conservatory. Our first contact with you, by telephone, was excellent. We were invited to look at your glass curtains at your showroom in Chatham which is an hour and a half distant. Seeing… the glass curtains was the best thing to do for us. Even though your web site clearly shows them, we still needed to see them ‘in the flesh’ and we were then in no doubt that they would be perfect for our home. We had a really nice welcome at your showroom and taken through all the aspects or their installation and operating procedures. Both the onsite survey and installation were arranged and people arrived on time – even though the M25 had to be negotiated!! The installation team were meticulous in clearing up as they went. They were extremely professional. I have no hesitation in recommending your product. They are cleverly designed and enhance our rooms. We are very happy for people to view our installation by appointment but would not want our address details published. 20150319 Read more “Mr & Mrs Glasgow – Chalfont St Peter”
Mr C R
How did we advise you on first contact? I was constructing a new extension and FGC were very helpful and understanding of the nature of the project. Updates to the original design (like addition of an extra door) were accomodated easily and efficiently Installation – were the installers polite and did they clean and tidy… up afterwards? All polite and as clean as necessary, although given the site was a work in progress with other builders / materials around there was limited tidying required. Having said that, subsequent visits to rememdy teething issues have been also very efficient and tidy. Are you pleased with our frameless glass curtains? Yes and they are hugely popular with friends / guests when visiting. Would you recommend us to other people? Yes – and I have done so on several occasions already Do you have any advice for us? Keep up the good work … and keep innovating. 20150113 Read more “Mr C R”
Armstrong
Regarding your service I would like to make the following comments Web site, initial contact and service My wife saw a product similar to FGC Glass Curtains whilst on holiday. After undertaking a lot of searching on the internet we came across FGC. FGC offered a product we could not find anywhere else, i.e. a… true frameless glass product, no side borders, only the top and bottom running rails. The product looked as if you were looking through a single piece of glass. The web site reflects the quality and aesthetic of the products. My initial phone call to Raie was to get an idea of what could be done and to check a few technical details in this respect she was most helpful and enabled us to plan the job. In the quote we subsequently received ( which met our requirements) was an offer to visit the factory in Kent. We live in the NW but decided to visit when we went down there on a few days holiday. It is worthwhile going to see the product in real life, Gary met us and told us about the Glass Curtains and showed us how the various combinations of door openings, colours, handles etc could be configured – there was no pressure selling at all. We had to wait until some joinery work had been completed but Raie got a technician to visit and survey, we sent final measurements and agreed a time and date for installation. When FGC said they would do something they did on time and were very courteous. Now having the ‘curtains installed we are both very happy with the new look and increased light in our living room. The effect is modern and gives the impression of a much bigger room. A lesson I have learnt is that its best to dispense with a wooden surround for your new doors. This only takes up unnecessary space as the track can be fixed into brickwork. I think this would also help in installation, allowing FGC technicians to make the fine adjustments, always best to ask Raie for advice. Finally all of the guys who visited were courteous and pleasant leaving no mess behind. 20150818 Read more “Armstrong”
City View Projects, Battersea
As to how we were from initial contact (were we polite)? Extremely polite & very helpful. Arranging installation (were we on time and on schedule) Excellent, on time & schedule. Were we clean and tidy? Yes. And finally are you pleased with our doors (would you Recommend us)? My next design & build project I… will definitely recommend & use you guys. May I also ask if you would like to be on our list of completed installations? Yes. 20150319 Read more “City View Projects, Battersea”
Great aftercare
We had our doors fitted in 2015 and have been very pleased with them. As with most things there are times when an adjustment is required to the doors or in our case a door needing to be replaced as it had developed a problem with condensation. The company has been very good at resolving… these matters in an efficient and timely manner. We highly recommend the product which has made a big difference to how we interact between our house and the garden. Read more “Great aftercare”
Sunil Parekh
S Parekh
Style Builders, South Croydon
Your fitters were on time on site and I managed to speak with them before they started. They were very helpful and offered me a solution for a small problem we had regarding the level of the bottom track, I was impressed that we found the best solution and they agreed to proceed with the… work without any hesitation. Their tools were left in one corner so they are not on the way of anyone, even though none of my guys were working I the same area, and they left no rubbish lying around. I’m sure it was Adam I spoke to, and I can say that he is top notch guy, very friendly, polite and helpful. Overall I would say that the provided service was very professional and definitely I would recommend you to my clients. 20150218 Read more “Style Builders, South Croydon”
Excellent Service
The guys phoned, as promised, to let me know their ETA. Arrived punctually and did a great job. It’s apparent they know the system inside out and we’re very thorough. All after sales follow up has always been efficient. Chatty and polite guys. Thanks FGC.
Mel Crann
Mel
Very pleased and would definitely recommend
FGC have been fantastic, from my email enquiry, always very helpful and quick to respond. On time and on schedule. Very pleased and would definitely recommend. English Rose Estates (Great Ormond Street) 20150922
The best doors ever!!
We have had our corner installation for about 2 years now and they are the biggest wow factor of the house (the view’s not too bad either😊). The summer is great with truly indoor/outdoor living. The biggest surprise has been the amazing aftercare we’ve received from FGC. They are so patient as it’s often a… case of us just learning about the doors. I would recommend them in a heartbeat and would definitely use them again – their doors are timeless. Read more “The best doors ever!!”
Charlotte Doyle
Charlotte
GB
We had 3 sets of doors installed in April. We had searched far and wide for bifold doors and those supplied by FGC were undoubtedly the most striking. We have had favourable comments from visitors and the doors are functioning well. Our dealings with FGC have been excellent and they have attended since the installation… to make some adjustments. Although this is an expensive product, it looks stunning and has performed well. FGC worked closely with our builder and this ensured a straightforward installation. I would not hesitate to recommend the firm and the doors. 20150113 Read more “GB”
COVID-19: Keeping our customers and staff safe.
Updated 2nd December 2020 As of 2nd December 2020, we are open as usual. As Kent has been placed in Tier 3 we are operating within the appropriate criteria. SALES AND QUOTATIONS We are open to help you plan your forthcoming project. Our … [Read More...] about COVID-19: Keeping our customers and staff safe.
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