We were only at home for one day following the installation. A courier delivering a parcel admired the porch and asked who built it for us. Success I think.Mrs J, Broadstairs
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What our customers say
May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate… this was an error at the factory. In response to my initial query– Paul fitted a locking handle to the outside of the door on the second visit which helps. We just need to solve the air gaps when the door is not sealed. How were we from initial contact (were we polite)? – Paul and Ricky were very helpful, polite and knowledgeable – please pass on my thanks to them both. Arranging installation (were we on time and on schedule) – Both visits on time for 08:00 Were we clean and tidy? – yes And finally are you pleased with our doors (would you Recommend us)? – Yes – I’m very pleased so far – look great and of good quality, feel solid and safe. I’ll know better though after a few months of constant use from the family…….. In terms of the competition – you are slightly more expensive than a traditional tri fold door. We decided to use you as we were already converts to glass curtains. And we needed the flexibility in the way your doors split and open. I think the majority of people need convincing for some reason. I have an outstanding query ref the sealing of the doors when the handle has not been turned. Paul is developing an idea to help me – I’d really appreciate it if Paul can come back to me as soon as he can. The glass curtains are in constant use all day and my family are not good at going through the doors and then turning the handle to seal….. – Paul knows the details. In terms of making a difference – these glass curtains have replaced some single glazed glass curtains – and there is already a difference in the evening if the temp drops outside and we have them shut. Family getting used to them . Cat is freaked out by them, nobody has run into them yet…. 20150217 Read more “Baldwin – Lincoln”
We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste . 😉 As to how we were from initial contact (were we polite)? Yes great service and very responsive Arranging installation (were we on time and on schedule) Yes Were we clean and… tidy? Not really as mention above And finally are you pleased with our doors (would you Recommend us)? Yes and Yes May I also ask if you would like to be on our list of completed installations? Yes As we often get asked if we have anything people living locally can view
We pay £50 each client and an extra £50 if they buy our product We will be happy to welcome future customers if this can help 20150724 Read more “Mr & Mrs B – SW11”
Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation… was carried out on time, very politely. Unfortunately as you know the handle broke and no spare. Reasonably clean. For 5 star review note that the paintwork on the front door and window sills does become coated with dust from the drilling and a 5 second wipe down would have enhanced the finished job. We did not receive any official acknowledgement of my initial cheque. So in summary, good product but admin could be improved. 20150112 HP Read more “HP”
The installer was excellent. In spite of being let down by another member of the team he got on with with the job in a positive manner. Disruption was kept to a minimum and he cleared and tidied up. He demonstrated how to use the doors, ensured I knew how to operate them and answered… any questions before he left. He is a credit to your company. Overall: I am very pleased with my frameless glass curtains and will recommend them to anyone interested. 20150113 Read more “Mr C, Bournmouth”
Couldn’t be happier. Couldn’t be happier with the product, it really has enhanced the vision that we had for our lounge and our garden. I was also so impressed with the manner and knowledge of your fitters who were not only very engaging but were also so knowledgeable and enthusiastic about the item they were installing. It clearly wasn’t just about a job, it just seemed to be about the ethos of the company, your management and the reason they had come to my home. It really does feel like we are part of something innovative and we both wish you well in the future. Read more “Couldn’t be happier with the product.”
In addition to the quality of the product – which is stunning, and head an shoulders above anything else on the market – the ongoing support and maintenance is impressive. I had a small issue with the doors recently and their maintenance team came back within 48 hours to resolve everything whilst giving the doors… a complete service. Very happy and I would recommend. Read more “Great post installation service”
I am very happy with the installed doors. The fitters did an excellent job. They arrived on time, were polite and helpful, and went through all of the relevant information with myself and my wife.
They also cleaned the windows at the end of the installation.
We had been looking for ages for the solution to fill two large spaces leading from the house to our new Orangery. From the moment Gary showed us the product at Partridge Farm we knew it was just what we wanted. A year later and we are still delighted. We broke one of the glass… handles the other day and they have just left after fixing a replacement FOC. Hows that for service? 20150113 Read more “Mr M W”
There is no comparison between the usual bifold door products and the products provided by FGC. We visited FGC to see the manufacturing process and view their unique system. We were hooked, after a simple ordering process and site visit our 2 sets of replacement doors were fitted quickly and in a very professional manner.… Now we have uninterrupted views of the Channel from our fabulous glass curtains. The best home improvement product available today. Read more “A Unique and Stylish System”
We have put these procedures in place for the direct safety of our staff and their families, and believe that by following these procedures strictly we are also keeping our customers safe. 23rd September 2020 When you visit us: With the … [Read More...] about COVID-19: Keeping our customers and staff safe.