The two chaps who came were great paragons of politeness and efficiency.
The two chaps who came were great paragons of politeness and efficiency.
FINANCE OPTIONS AVAILABLE
The installation of our new doors was eagerly awaited and did not disappoint. The fitters arrived on time on the agreed installation date. All waste was removed and the installation area was left clean and tidy. The fitters demonstrated the use of the system including future self maintenance which was very useful. We are extremely… pleased with the doors – they look fabulous and have opened up the lounge into the garden. Even when closed the view is hardly any different. Although this does come at a price it is definitely worth it. Margaret and John Cogger 20160926 Read more “We are extremely pleased with the doors”
Delighted with final result and extremely pleased that I decided on these ‘frameless glass doors’ over conventional bifolds. The company had no end of patience with any pre-order questions that I raised and the factory visit and visit to view an existing installation were very informative and reassuring. The team that fitted were professional, attentive… and extremely competent and the final result excellent and much admired. Thank you. I would not hesitate to recommend the company. Read more “Delighted”
With regards to feedback, the pre-sales advice and support from Adrian was excellent and we found it really valuable to visit the factory and see the demonstration doors. Furthermore, the installers were very professional, on time, polite, tidy, hard working and went out of their way to ensure we were comfortable operating the doors before… they left. The only negative experience was the survey, feedback I shared with Adrian as we needed his involvement to resolve the matter. Although we had agreed a 3 door configuration (this was confirmed as within tolerance by the factory) the surveyor persistently tried to make us change to 4 doors and he even attempted to influence our builder to make us change which we found unacceptable. Additionally it appears the measurements taken were incorrect because the doors were manufactured 20mm too tall and we had to grind the brickwork to make the opening bigger which, along with phone calls and deliberations on site with our builder, meant an delay of over an hour before the install could begin. Despite this negative aspect we are really happy with the doors and would to recommend them to any prospective customer as well as being included on your list of completed installations. 20150724 Read more “Mr A – Leavesden”
Had to call FGC to come and undertake first maintenance visit of 5m curtain installation from 2013. Excellent friendly service and all seals repaired within an hour. Learnt need to silicone spray the seals as well as the floor track. Been a great purchase and very pleased.
I have used the Frameless Glass Company on a number of occasions, both for new installation and maintenance.
On all occasions their service and personal was ultra professional, along with top quality products. I would highly recommend this company to anyone !
The guys phoned, as promised, to let me know their ETA. Arrived punctually and did a great job. It’s apparent they know the system inside out and we’re very thorough. All after sales follow up has always been efficient. Chatty and polite guys. Thanks FGC.
I found Frameless glass Curtains very easy and trustworthy to deal with. All personnel I had contact with were polite and professional. I am very pleased with the product and installation quality.
FGC were very informative over the phone and were quick to arrange an appointment for us to see the doors at their showroom. They also gave a number of contacts for us to visit to view existing installations. Installation
FGC installers arrived on time and completed the installation quickly and tidily.… They were very polite and explained fully how to operate the doors before leaving. Some trim that was missing on the day of the installation was installed just a few days later. Questions and concerns
Any questions that we had (e.g. Regarding contact switches) were dealt with fully at the time.
Our concern about the installation (doors not lining up with the steel) was followed up in a timely manner with a site visit from Gary who assured us everything was fine. General
We are very happy with the doors and would recommend FCG.
Staff were always polite and courteous and it is obvious this is a company where customer service matters. 20150724 Read more “Mr S & Mrs M – Leatherhead”
When it has been sunny we have made full use of the new doors and they have transformed our relationship with the outdoor space. The design and colour of the doors has modernised the look of the back of the house especially now we do not have lashings of uPVC everywhere. We were very happy… with the service from start to finish. It was refreshing to meet a boss of a company who was honest and clear in his explanations to us and did not go for the hard sell and other tactics that so often blight the industry. He let the excellent product do the talking. The process from start to finish was great and the installation was completed very professionally in a very short time. We would be happy to recommend the company to any family or friends and would be happy for potential customers to come and see the doors. I am happy to have my comments above included on any promotional material should you wish. M. Parekh 20150906 Read more “New doors and they have transformed our relationship with the outdoor space”
Thank you for your excellent after sales customer service it is exceptional.
The track coating was repaired to a very high standard by Dan the “Magic Man”, he is very professional and his work is very good, to the point that it is difficult to spot where the repair has been made.
Best… wishes to all at FGC for a successful future. Regards JS Read more “After Sales Customer Service Exceptional”
We would like to say how pleased we are with our fabulous new FGC doors and conservatory. We thought the transformation would be great, but it’s only once they’re in that we’ve been able to see the full glory of the design – and our view! We’ve had all the making-good done now, taken off… all the plastic film and the result is we have beautiful, draught-proof doors and a lovely, contemporary conservatory. And we’d also like to say a sincere thank you to your installation team. They were efficient, courteous and highly skilled – and, successfully, had to deal with more issues on-site than they (or we) expected! We were extremely impressed by their professionalism and the finished article is, as above, fantastic. Read more “A sincere thank you to your installation team”
Our frameless glass enclosures are used as a product to close off a balcony. Flexible and suitable for any balcony or terrace, they close off the space letting you use it even on colder days as it's covered and protected. We can also design larger … [Read More...] about Frameless glass enclosures
Our steel-look interior bifolding doors take inspiration from heritage, Art-Deco and Scandi-styling. However, ours offer a genuine alternative to other folding sliding doors on the market in this style intended for use inside the home. … [Read More...] about FGC’s steel-look interior bifolding doors
The bespoke internal steel-look doors by FGC, provide an altogether different alternative to conventional aluminium steel-look doors on the market. Contemporary, sought-after and providing the thinnest sightlines. Our Art-Deco, Heritage and … [Read More...] about FGC’s internal steel-look doors
Published on May 15, 2018
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