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Minor Problem Addressed

A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought it best to leave it to them. Not an emergency, I contacted HQ FGC and asked that when a team were in the area could they give me 30min of their time. A fortnight later a team returning from Totnes spent 5min cutting a new trim in place, and a further 15min wiping down the frame, respraying the seals and the runners, and generally leaving the doors and the immediate area immaculate.

After sales service, first class.

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What our customers say

Fantastic aftercare service!

I had an installation of 4 doors in December 2018. During the cold snap in January this year the outside glass handle cracked. I contacted Sara in customer support and the handle was replaced free of charge by Liam and Alf who did the job quickly and professionally. They also checked that all the doors

Bernard Perry
Bernard

Impressed with your team and with the final result.

I have to say that although I was not on site to see the finished result, the photographs of the work is remarkable and to add to that compliment, our master builder Chris Seviour reported back to me yesterday that he was so impressed with your team and with the final result. Thank you all

Claire Menzies

S. Harrison

As to how we were from initial contact (were we polite)? Adrian was very passionate about the product and did a good job in promoting it. We were very impressed with the factory visit to see process from start to finish. Always found Adrian very helpful and communicative throughout the process. Arranging installation (were weAll arrived on time. Were we clean and tidy? Yes 20160115

Baldwin – Lincoln

May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate

Outstanding

This is the first project I have completed with FGC and it will not be the last. From the original survey and quote, right through to final installation, the team at FGC have been tremendous. The communication and detail is outstanding, the quote was fair market competitive and the final result of the product in

Claire Menzies
CMenzies

Mr M K @ Saffron Walden

A heartfelt thank you from us. We knew we wanted something a bit special to set off our extension, which has been absolutely essential in making our new home work for the family. We scoured the internet for something that would allow an uninterupted view of the planned garden but would also allow us to

Minor Problem Addressed

A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought

Shindi Poonia
Shindi

Mr & Mrs R – Berkhamsted

After researching the market for a contemporary sliding minimal frame patio door, we were delighted to come across Frameless Glass Curtains. We were so pleased with the doors we ordered another set for the dining room and were not let down – the service we received was consistently good from staff both in and out

Fabulous company !

I have used the Frameless Glass Company on a number of occasions, both for new installation and maintenance.
On all occasions their service and personal was ultra professional, along with top quality products. I would highly recommend this company to anyone !

Carl Fordham
Carlf

Delighted with the transformation

The Glass Curtains are all that you promised….and are much admired. We are delighted with the transformation to the dining area now that the decoration is complete. Will forward cheque by post tomorrow( Friday)  and some pictures by E . Don’t hesitate to use us as a satisfied customer!

Chartered Building Surveyor I was impressed with the installers

I would like to reiterate that we are very pleased with our new FGC doors. As a Chartered Building Surveyor I was impressed with the installers who were careful, methodical and very professional my wife who is most particular was also very impressed with their cleanliness. I am sure we will get many years of

Looks fantastic!

I am really impressed with the finished product and service e provided by FGC.
I had an image in my mind of how I wanted the end result to look. The “invisible” glassing was the most difficult and important part to source.
FGC came through with flying colours, right from the initial contact,

David, Surrey

Published on November 8, 2019

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