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Minor Problem Addressed

A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought it best to leave it to them. Not an emergency, I contacted HQ FGC and asked that when a team were in the area could they give me 30min of their time. A fortnight later a team returning from Totnes spent 5min cutting a new trim in place, and a further 15min wiping down the frame, respraying the seals and the runners, and generally leaving the doors and the immediate area immaculate.

After sales service, first class.

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What our customers say

Great product, beautiful & add value to the house

FGC built my frameless porch as per the attached photo. The work was carried on time by their professional fitters. The quality of their work is outstanding. Nothing was overlooked and the final product was

Bashir Saoudi
Bashirr

Exceeds expectations

Just to thank you for great service, it exceeds expectations and is really appreciated. Please circulate around your team and particular thanks to the two guys who completed the work professionally and represented your company very well. Thanks again Reg Ford

Reg Ford
Reg

No comparison!

As to how we were from initial contact (were we polite)?   Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted

Three sided bay window

We used FGC to manufacture and install frameless glass doors on all three sides of a large terrace bay. The design was complex and required a flexible and innovative approach to their existing designs. The result was outstanding – clear uninterrupted views over the countryside and a flexible opening pattern which allows fresh air no

Jonathan Paine
JP

City View Projects, Battersea

As to how we were from initial contact (were we polite)? Extremely polite & very helpful. Arranging installation (were we on time and on schedule) Excellent, on time & schedule. Were we clean and tidy? Yes. And finally are you pleased with our doors (would you Recommend us)? My next design & build project I

Porch Door

we are very pleased with our new porch door which enhances the look of our Victorian house. Very professional job from beginning to end with a great deal of trouble taken to get the measurements exactly right.

Philip N Brown
Phil & deborah

Style Builders, South Croydon

Your fitters were on time on site and I managed to speak with them before they started. They were very helpful and offered me a solution for a small problem we had regarding the level of the bottom track, I was impressed that we found the best solution and they agreed to proceed with the

Great Product and great service

I can not fault the FGC team and most importantly the doors! We love our new Frameless Glass Curtains. We had a few delays on our project and adjusting the install date was never any problem for FGC.
Couldn’t be happier!

Matt Hodgson
Matt H

Mr & Mrs Glasgow – Chalfont St Peter

We are very pleased with our frameless curtains in our dining room and lounge, both of which open out into a conservatory.   Our first contact with you, by telephone, was excellent.  We were invited to look at your glass curtains at your showroom in Chatham which is an hour and a half distant.  Seeing

Absolutely thrilled with the doors

We are absolutely thrilled with the doors and thank you all very much.
The service has been exemplary from the office to the surveyor to Mick & John fitting.
We would not hesitate to recommend you. Mr & Mrs N, Chelmsford

Mr and Mrs N

Baldwin – Lincoln

May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate

Fantastic aftercare service!

I had an installation of 4 doors in December 2018. During the cold snap in January this year the outside glass handle cracked. I contacted Sara in customer support and the handle was replaced free of charge by Liam and Alf who did the job quickly and professionally. They also checked that all the doors

Bernard Perry
Bernard

Published on November 8, 2019

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