Great post installation service

A brief note to thank you for your services in supplying two sets of doors and two fixed panels.
From the start of contact with your company you have been very professional and communication has been excellent.
The panels now installed look amazing and appearance when compared with usual bi folds or other types of door has to be seen. There is no comparison!
The product is expensive but price should not be compared with other types of doors as the solution is completely different. The statement getting what you pay for is particularly appropriate.
I have no hesitation in recommending you and would be pleased to provide an impartial opinion if potential customers would like to email me directly.
Thank you again

R. Ford
May 2016
20160525

As to how we were from initial contact (were we polite)?
 
Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product.  We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward.  All really helpful, friendly and informative.  We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison.  All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
 
Arranging installation (were we on time and on schedule)
 
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS.  We needed to delay the originally agreed upon date due to some extra worked required to install steels etc.  Your team were able to flex the install date and work seamlessly with our builder to get the doors installed.  Our builder commented how slick your team was installing the product.  He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
 
Were we clean and tidy?
 
As clean and tidy as you can be on a proper building site!!
 
And finally are you pleased with our doors (would you Recommend us)?
 
We’re delighted.  Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them.  They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated.  I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete.  I think they’ll look really special then!
 
May I also ask if you would like to be on our list of completed installations?
 
Yes, happy to be listed, need to wait until March before we can really show them.
 
As we often get asked if we have anything people living locally can view
 
If we can help show your product – we’ll do so willingly.  We both work so will need a little scheduling but in principle – absolutely.
 
We pay £50 each client and an extra £50 if they buy our product
 
Great!  I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.
 
20160115

FGC fitters Mick and Baz arrived at 0754hr ready to begin work. They were polite, helpful and fitted in seamlessly with the existing project team responsible for the restoration of this significant village property. The boys worked without fuss, cheerful with a ‘can do’ attitude taking the time to explain the system as they fitted it. The house belongs to Simon Menzies an old friend from the Army, he and his wife were not present, I am the next door neighbour whose property is affected by the work. In time, I too intend to have the glass curtains fitted at my house.
The bizarre coincidence was that our neighbour across the river is Commodore Ron Warwick of Cunard Line, former Master of the QE2 and  QM2. He was recently a guest of the Master of The World, regretfully he missed Mick and Baz who had departed when he walked across to photograph the glass curtains for Claire Menzies who commissioned them. The boys said FGC were fitting on The World at some point in the future, Ron has already been in touch with his contacts on the ship!
Despite the impressive list of clientele, I think it significant that your product has made a significant transformation to a modest but beautiful traditional, residential village property, opposite a 13th century castle in a conservation area. Once the restoration is complete you should have enthusiastic but competent photographer Commodore Ron Warwick photograph Nunney castle from within the conservatory space of Brook House, and vice versa from the castle looking back at the house. Both views will be stunning.
Great product, please pass our collective best wishes to Mick and Baz.
S, Poonia