Great aftercare

Following the installation of our new FGC porch, I wanted to give a recommendation for the excellent and diligent service, and wonderful product we received from FGC.
Numerous people have commented since we had the work done, and it has clearly added value – both visually and financially – to our property.
Also, when the guys came to fit the product, it was noted that there was a slight flaw in one of the specially shaped pieces of glass which to be honest I didn’t even spot. They noted this, informed us, left the porch in a fitted but completely safe and usable state, they then remanufactured a replacement piece and arranged a special visit (a 300+ mile round trip) to come and refit the part in question. Their service, commitment and attention to detail was incredible both on the road and from the office.
A really good company to do business with.

We are both delighted with the FGC product and have no issues with any future viewings.
From our perspective the “outside has truly come inside”, we use the decking on a daily basis as the FGC curtains have transformed the house which I think adds a significant value to the property.
The only trouble now is that when we see home improvement programs such as Grand Designs where they suggest using bi-fold doors we end up shouting at the TV saying “use Frameless Glass Curtains instead”!
We are in the process of re-decoration and once that is complete we will ping over the pictures for your portfolio.
We wish you continued success in the future and look forward to seeing your product on a future Grand Designs programme.
Storrie & Ashley, Maidenhead
20160926

Just wanted to say a big thank you for coming up to Manchester from Kent to service our doors. My wife and I appreciated the service and continue to be really pleased with them. Lots of friends comment on how lovely they look and the window cleaner took your card this week, he is thinking of calling you! I would happily recommend you to anyone considering having frameless glass curtains. If there is anyone in the area who might want to see them, I am happy for you to contact me to make arrangements.
20150113

As to how we were from initial contact (were we polite)?
Staff were polite and prompt in answering telephone questions.
There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job.
Arranging installation (were we on time and on schedule)
There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept.
Were we clean and tidy?
Yes inside the house. We had to clear metal shavings outside the house.
And finally are you pleased with our doors (would you Recommend us)?
We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought.
We would recommend the company and the product.
20160926

Your fitters were on time on site and I managed to speak with them before they started. They were very helpful and offered me a solution for a small problem we had regarding the level of the bottom track, I was impressed that we found the best solution and they agreed to proceed with the work without any hesitation.
Their tools were left in one corner so they are not on the way of anyone, even though none of my guys were working I the same area, and they left no rubbish lying around.
I’m sure it was Adam I spoke to, and I can say that he is top notch guy, very friendly, polite and helpful.
Overall I would say that the provided service was very professional and definitely I would recommend you to my clients.
20150218

After researching the market for a contemporary sliding minimal frame patio door, we were delighted to come across Frameless Glass Curtains. We were so pleased with the doors we ordered another set for the dining room and were not let down – the service we received was consistently good from staff both in and out of the office.
From the start they have been knowledgeable, polite and happy to spend time helping us with our queries. From ordering to installation they kept us informed and kept to realistic deadlines, managing our expectations well.
During installation they were on schedule, prompt, respectful, clean, tidy, and cleaned up after themselves.
After sales service has been excellent.
We are happy if people would like to come and see the product in situ provided it doesn’t prove too onerous.
Thanks Raie and please thank Liam and Rick for a clean, quick and efficient job. They were good ambassadors for your company – perhaps you might like to feed that to their manager.
20150713