I am very happy with the installed doors. The fitters did an excellent job. They arrived on time, were polite and helpful, and went through all of the relevant information with myself and my wife.
They also cleaned the windows at the end of the installation.
Frameless Glass Curtains
What our customers say
Summerfield
As to how we were from initial contact (were we polite)?
Initial emails were very prompt, informative and positive and yes polite. Keen to accommodate our visit to the workshop and everyone very friendly.
Arranging installation (were we on time and on schedule)
Installation ahead of schedule and were on time on… the day.
Were we clean and tidy?
Yes, the work area was left clean and work completed to a good standard.
And finally are you pleased with our doors (would you Recommend us)?
Yes we are pleased with the doors – they are a unique product and we would definitely recommend you. 20150312 Read more “Summerfield”
Dennington, Suffolk
From the start to the finish we felt comfortable with your staff and installers. It was a product just as we had hoped and envisaged for our new House double glazed, frameless glass doors in 4 openings! Perfect. The doors are a talking point and every body comments on how good they look! They are… amazed when we open them to show them off. When the doors were first installed the overall affect was more than we could have hoped for, just exactly what we wanted – on time – in budget and wonderful to look at, the project has been completed to our satisfaction. All your people from Gary to installers obviously take a pride in their work, which is much appreciated. Absolutely brilliant product that we wish you good luck with in the future. A very satisfied customer. 20150113 Read more “Dennington, Suffolk”
Mr E @ Elmwood lane Berwick on Elmet
On first contact you talked and demonstrated the unit, the installers were very polite, clean and tidy. I am very pleased with the product and I would recommend FGD to other people. 20150113
First Class Service from FGC
Hi All . Just wanted to say how pleased we are with the glass porch fitted by your company yesterday it looks stunning. compliments as well to your installers who were apart from being very skilled fitters were clean, tidy and courteous and as such a credit to your company. I have had first class… service from FGC from the day I first spoke to Adrian about my idea through to installation. I will arrange to pay the outstanding balance for the work today. thanks again and kind regards Chris Chris, Essex Read more “First Class Service from FGC”
Chris
Chris
Thank you for a brilliant product
Thank you for a brilliant product I am so glad I chose FGC for my windows/doors everybody who sees them is so impressed by them but mostly my wife and myself!
Thanks again [and your team] Best regards
Brian 20160927
the amazing glass door from FGC
The amazing glass door has transformed our kitchen and given it a wonderful inside/outside living feel and flooded the room with sunlight. It’s a fantastic product. The whole team at FGC were superb.
Gerry Geddes
Gerry
An underestimated product
After visiting a NT stately home which had a glass porch entry I asked fgc to see if they could do one for us. I had the vestiges of a porch with brick sides but no front. The installation made the entrance a feature which is declared up market and interesting. It is a halfway… point for exotic plants, deliveries and keeps draughts out. Modern but understated. The support team is good and responds fast. I recommend a good quality solar light for safety in poor light. Read more “An underestimated product”
Professor Eaton
Professor
Impressed with your team and with the final result.
I have to say that although I was not on site to see the finished result, the photographs of the work is remarkable and to add to that compliment, our master builder Chris Seviour reported back to me yesterday that he was so impressed with your team and with the final result. Thank you all… for such a tremendous job – I’m hoping to have an article written in Country Living about the house later this year and I will certainly mention you guys! CM Read more “Impressed with your team and with the final result.”
Claire Menzies
HP
Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation… was carried out on time, very politely. Unfortunately as you know the handle broke and no spare. Reasonably clean. For 5 star review note that the paintwork on the front door and window sills does become coated with dust from the drilling and a 5 second wipe down would have enhanced the finished job. We did not receive any official acknowledgement of my initial cheque. So in summary, good product but admin could be improved. 20150112 HP Read more “HP”
Mr & Mrs Glasgow – Chalfont St Peter
We are very pleased with our frameless curtains in our dining room and lounge, both of which open out into a conservatory. Our first contact with you, by telephone, was excellent. We were invited to look at your glass curtains at your showroom in Chatham which is an hour and a half distant. Seeing… the glass curtains was the best thing to do for us. Even though your web site clearly shows them, we still needed to see them ‘in the flesh’ and we were then in no doubt that they would be perfect for our home. We had a really nice welcome at your showroom and taken through all the aspects or their installation and operating procedures. Both the onsite survey and installation were arranged and people arrived on time – even though the M25 had to be negotiated!! The installation team were meticulous in clearing up as they went. They were extremely professional. I have no hesitation in recommending your product. They are cleverly designed and enhance our rooms. We are very happy for people to view our installation by appointment but would not want our address details published. 20150319 Read more “Mr & Mrs Glasgow – Chalfont St Peter”
Customer Service
I contacted FGC to try and marry up a few weather strips to replace old one’s which I have already fitted on glass curtains. The glass curtains were not supplied by FGC and the company who supplied them, when asked for replacement weather strips just said “we no longer have these in stock and not… sure if we can still get them”. FGC requested pictures of the seals and sent some samples free of charge for what they thought may help me. After trying them and finding out they were not wide enough, FGC said they will continue to investigate to try and find suitable replacements. I consider FGC customer service to be exceptional through continuous support via email, knowing they will not get a large profit from a few weather strips. If I were to replace my glass curtains I would be contacting FGC knowing the customer service was second to none. I give them a 5 star rating. Read more “Customer Service”
Michael Hobby
Mike
MR VH, Essex
The service I received from FGC was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.… 20150113 Read more “MR VH, Essex”
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