A great product from a great company. Friendly and efficient service from day one.
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What our customers say
Hi All . Just wanted to say how pleased we are with the glass porch fitted by your company yesterday it looks stunning. compliments as well to your installers who were apart from being very skilled fitters were clean, tidy and courteous and as such a credit to your company. I have had first class… service from FGC from the day I first spoke to Adrian about my idea through to installation. I will arrange to pay the outstanding balance for the work today. thanks again and kind regards Chris Chris, Essex Read more “First Class Service from FGC”
We chose FGC because we wanted something unique to connect both garden and our new room. Unique design, simple flawless construction, ease of use and durable construction all fit perfectly with what we wanted. FGC further enhanced the fit with great service and on site installation, answering any further queries we had very quickly. 20150112… Mr PM Read more “Mr PM”
A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought… it best to leave it to them. Not an emergency, I contacted HQ FGC and asked that when a team were in the area could they give me 30min of their time. A fortnight later a team returning from Totnes spent 5min cutting a new trim in place, and a further 15min wiping down the frame, respraying the seals and the runners, and generally leaving the doors and the immediate area immaculate. After sales service, first class. Read more “Minor Problem Addressed”
We had been looking for ages for the solution to fill two large spaces leading from the house to our new Orangery. From the moment Gary showed us the product at Partridge Farm we knew it was just what we wanted. A year later and we are still delighted. We broke one of the glass… handles the other day and they have just left after fixing a replacement FOC. Hows that for service? 20150113 Read more “Mr M W”
Dear Frameless Glass Curtains, I would thoroughly recommend anyone to use your company. Your product is excellent and the installers were delightful: on time, tidy, quick, cheerful. An initial problem was dealt with immediately. The doors have changed how I feel about living in my small house; they have made the sitting room feel double… the size as the walled garden now looks like a second room. Everyone admires them. There you are, my official honestly felt recommendation which you are welcome to use as you will. However the immediate aftermath of the first installation was not pleasant. I had a very defensive call from one member of staff and a belligerent email from another; I thought I was dealing with a bunch of cowboy installers and called a solicitor. Paul’s intervention changed my mind. I would really urge you to introduce another signing element: when the dimensions have been taken send a detailed plan to the client to be approved and signed. I wish you all luck – you deserve it. Kind regards, Evvy 20150217 Read more “Evvy Edwards, Cambridge”
I just wanted to say that I remain hugely impressed by your level of service. The two chaps who came out to service our doors were once again marvellous. They are very polite and clearly very skilled. It’s very easy these days to complain and sometimes it’s nice to pass on credit where it is… due. Please thank your team. Kind regards Julie Read more “Hugely impressed by your level of service.”
Installation of four double-glazed doors, internal to a large bay window arrangement, top floor flat. Initial contact was by email and a quote came back within a couple of days. More than can be said for some of the other companies we contacted about similar products. We visited the factory for a demonstration and were… also put in touch with a relatively local previous customer whom we went to see, to look at the product in the ‘real world’ so to speak and to discuss their experience with the company. This was a very positive visit and we decided to go ahead with ordering. After some negotiation on price (this is not a cheap product, but you get what you pay for!) the order was placed, a site survey was carried out, and we awaited a call for an installation date. This came much sooner than anticipated which was great. On the installation day, the three installers arrived on time at 08:00 and they were done by 16:00. It took twice as long as anticipated due to them having to drill out concrete to lay the track. There was not one grumble about this, they were all polite and friendly guys. Quite a lot of mess was made by the installation, mainly due to drilling into concrete, but the guys were careful to clean up after themselves as best they could. 20150218 Read more “MIKE LEVERS, Hove”
I was very impressed with your facilties and how all the aspects of my purchase were explained. Your installers were thorough and polite and finished off the installation well, and would have no problem in reccommending you to others. Your aftercare was very good and prompt. All in alll very impressed with the doors and… very pleased with my purchase. All my friends would like to be able to afford these kind of doors. 20150113 Read more “Mr G H”
We are very pleased with the glass curtains, which do what we want them to – separate the house and conservatory, meeting building regs, but as unobtrusively as possible. We were very happy with the service we received and the efficiency of those who fitted the curtains and we would have no hesitation in recommending… both yourselves and the product. 20150113 Read more “Mr A B”
We have put these procedures in place for the direct safety of our staff and their families, and believe that by following these procedures strictly we are also keeping our customers safe. 23rd September 2020 When you visit us: With the … [Read More...] about COVID-19: Keeping our customers and staff safe.