We have had excellent service from our doors, but recently experienced a problem with the handle. FCG sent a team out promptly, they arrived early and fixed the problem to our entire satisfaction quickly, efficiently and politely. A really nice couple of guys and it is a great comfort that when things go wrong, as is almost inevitable, they are fixed without any fuss or bother.
Many thanks.
Excellent Service
We also offer a full range of aluminium windows, bifolding and sliding doors,
and front doors as FGC Bespoke Aluminium.
Visit the FGC Showroom
You can now visit our showroom in Strood, Kent.
The full range of Frameless products are on display in wide variety of configurations.
We request you contact us to make an appointment before visiting to avoid overcrowding.
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What our customers say
When the 9 doors were first installed the overall affect was more than we could have hoped for, just exactly what we wanted – on time – in budget and wonderful to look at. After a technical hitch with the locking system which was rectified in a short time , the project was completed to our satisfaction.
All your team obviously take a pride in their work, which is much appreciated. A brilliant product that we wish you good luck with in the future. A very satisfied customer. Thank you all.
20150113
This is a professional operation with excellent after sales care. VeryRead more “Frameless Glass Doors”
Arranging installation (were we on time and on schedule) Excellent.
Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal with the scratches + v good service from scratch man.
And finally are you pleased with our doors (would you Recommend us)? Wonderful so far. We haven’t used them as the build is still on going.
20150305
The installation made the entrance a feature which is declared up market and interesting. It is a halfway point for exotic plants, deliveries and keeps draughts out. Modern but understated.
The support team is good and responds fast. I recommend a good quality solar light for safety in poor light.
Having taken time to investigate the market, we down-selected FGC to undertake the work; our decision being fully vindicated by the quality of the end result and the service received from FGC throughout. From the service delivered, FGC is clearly a family company, which has managed to maintain the family values and personal feel to its customer service and product delivery.
Cannot fault either the service or workmanship delivered by Frameless Glass Curtains, with the end result far exceeding our already high expectations. Accordingly, I would have no hesitation whatsoever in recommending them to our family, friends and colleagues; fully acknowledging a job very well done indeed.
Initial emails were very prompt, informative and positive and yes polite. Keen to accommodate our visit to the workshop and everyone very friendly.
Arranging installation (were we on time and on schedule)
Installation ahead of schedule and were on time on the day.
Were we clean and tidy?
Yes, the work area was left clean and work completed to a good standard.
And finally are you pleased with our doors (would you Recommend us)?
Yes we are pleased with the doors – they are a unique product and we would definitely recommend you.
20150312
Delighted with the new doors – they have exceeded our expectations. Customer service from initial contact to installation was excellent. Staff are professional, helpful and friendly. Would recommend. We would like to be on your list of completed installations as viewing the doors at Weymouth was so helpful in making the decision to order from you.Read more “Mr & Mrs A @ Poole”
As to how we were from initial contact (were we polite)?
Yes great service and very responsive
Arranging installation (were we on time and on schedule)
Yes
Were we clean and tidy?
Not really as mention above
And finally are you pleased with our doors (would you Recommend us)?
Yes and Yes
May I also ask if you would like to be on our list of completed installations?
Yes
As we often get asked if we have anything people living locally can view
We pay £50 each client and an extra £50 if they buy our product
We will be happy to welcome future customers if this can help
20150724
20150217
Everybody from survey to install knew what they had to do and advised on what needed to be done prior to install. The glass cutains are just what was needed for the porch and have created a talking point within the village. They do look splendid and we are very pleased withRead more “Porch glass cutains”
Numerous people have commented since we had the work done, and it has clearly added value – both visually and financially – to our property.
Also, when the guys came to fit the product, it was noted that there was a slight flaw in one of the specially shaped pieces of glass which to be honest I didn’t even spot. They noted this, informed us, left the porch in a fitted but completely safe and usable state, they then remanufactured a replacement piece and arranged a special visit (a 300+ mile round trip) to come and refit the part in question. Their service, commitment and attention to detail was incredible both on the road and from the office.
A really good company to do business with.
I had several queries long before placing an order and FGC were always prompt and helpful with the responses. Then at site survey time they attended on time, with courtesy calls leading up to the appointment to keep me advised, the surveyors were very knowledgeable and again helpful. This gave me great confidence that I’d made the right choice by selecting FGC.
I needed to change the installation date numerous times because of my delays at site and they accommodated me without any hassle. I am absolutely delighted with the product which was installed with precision and care.
I would have no hesitation in recommending FGC to anyone that is looking for an outstanding “wow” factor product from a company with “wow” factor customer service.
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