Delighted with final result and extremely pleased that I decided on these ‘frameless glass doors’ over conventional bifolds. The company had no end of patience with any pre-order questions that I raised and the factory visit and visit to view an existing installation were very informative and reassuring.
The team that fitted were professional, attentive and extremely competent and the final result excellent and much admired. Thank you. I would not hesitate to recommend the company.
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This is a professional operation with excellent after sales care. Very refreshing
The Glass Curtains are all that you promised….and are much admired. We are delighted with the transformation to the dining area now that the decoration is complete. Will forward cheque by post tomorrow( Friday) and some pictures by E . Don’t hesitate to use us as a satisfied customer!
Initial contact
FGC were very informative over the phone and were quick to arrange an appointment for us to see the doors at their showroom. They also gave a number of contacts for us to visit to view existing installations. Installation
FGC installers arrived on time and completed the installation quickly and tidily.… They were very polite and explained fully how to operate the doors before leaving. Some trim that was missing on the day of the installation was installed just a few days later. Questions and concerns
Any questions that we had (e.g. Regarding contact switches) were dealt with fully at the time.
Our concern about the installation (doors not lining up with the steel) was followed up in a timely manner with a site visit from Gary who assured us everything was fine. General
We are very happy with the doors and would recommend FCG.
Staff were always polite and courteous and it is obvious this is a company where customer service matters. 20150724 Read more “Mr S & Mrs M – Leatherhead”
The installation of our new doors was eagerly awaited and did not disappoint. The fitters arrived on time on the agreed installation date. All waste was removed and the installation area was left clean and tidy. The fitters demonstrated the use of the system including future self maintenance which was very useful. We are extremely… pleased with the doors – they look fabulous and have opened up the lounge into the garden. Even when closed the view is hardly any different. Although this does come at a price it is definitely worth it. Margaret and John Cogger 20160926 Read more “We are extremely pleased with the doors”
Your fitters have just left and we are very pleased with the installation, the door looks even better than we imagined and the guys were really professional. Looks like we will go ahead with the other one. However, we will wait awhile till we are sure it will look ok as it is a taller… door. Many thanks to your company. EH Ramsgate Read more “Looks even better than we imagined”
The service I received from FGC was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.… 20150113 Read more “MR VH, Essex”
I am quite happy to recommend your company to any prospective clients. You have my contact details and you can pass them on if you wish. We are also happy to be on your list of completed installations. The installation team were very good clean, tidy and polite. It all started with our… visit to you and we are very impressed with your company. 20150414 Read more “Mr & Mrs M – Kingswood, Surrey”
As to how we were from initial contact (were we polite)? Adrian was very passionate about the product and did a good job in promoting it. We were very impressed with the factory visit to see process from start to finish. Always found Adrian very helpful and communicative throughout the process. Arranging installation (were we… on time and on schedule) All arrived on time. Were we clean and tidy? Yes 20160115 Read more “S. Harrison”
Hi Sara Just to day a big thank you for relating the doors the guys did a great job I had to leave them to it as I was in London Regards Melissa
Hi,
I would like to say that your work crew were really nice people and did a great job !!
As to how we were from initial contact (were we polite)? Staff were polite and prompt in answering telephone questions. There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we… had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job. Arranging installation (were we on time and on schedule) There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept. Were we clean and tidy? Yes inside the house. We had to clear metal shavings outside the house. And finally are you pleased with our doors (would you Recommend us)? We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought. We would recommend the company and the product. 20160926 Read more “Luff – Caernarfon”
We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe. 23rd September 2020 When you visit us: With the … [Read More...] about COVID-19: Keeping our customers and staff safe.
Published on May 12, 2018
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