After Sales Customer Service Exceptional

Hi Sara Just to day a big thank you for relating the doors the guys did a great job I had to leave them to it as I was in London Regards Melissa

The guys phoned, as promised, to let me know their ETA. Arrived punctually and did a great job. It’s apparent they know the system inside out and we’re very thorough. All after sales follow up has always been efficient. Chatty and polite guys. Thanks FGC.

We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste . 😉 As to how we were from initial contact (were we polite)?

• Yes great service and very responsive

Arranging installation (were we on time and on schedule)

• Yes

…

• Not really as mention above

And finally are you pleased with our doors (would you Recommend us)?

• Yes and Yes

May I also ask if you would like to be on our list of completed installations?

• Yes

As we often get asked if we have anything people living locally can view
We pay £50 each client and an extra £50 if they buy our product

• We will be happy to welcome future customers if this can help

20150724 Read more “Mr & Mrs B – SW11”

I am really impressed with the finished product and service e provided by FGC.
I had an image in my mind of how I wanted the end result to look. The “invisible” glassing was the most difficult and important part to source.
FGC came through with flying colours, right from the initial contact,… Read more “Looks fantastic!”

Can I also thank your fitting team for turning out in atrocious weather that day, their work ethic simply cannot be doubted, please pass on our thanks to them and everyone involved for the service we have received. The doors look fantastic and we hope to add a third set, perhaps later this year.  … Read more “Work ethic simply cannot be doubted”

This company have a product which to my mind is “second to none”. Their glass doors really let you feel you are outside as they have the tiniest of joins…I used to know the exact cm measurement! I was initially worried though about what would happen on follow up problems as their main office is… Read more “Frameless Glass are one of the most impressive companies I have ever come across”

May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate… Read more “Baldwin – Lincoln”

I had been looking for some time to replace my patio doors in our lounge as they had very wide plastic frames and wanted something that wouldn’t restrict the view up the garden I asked to see if it was possible to view some already installed close by. Luckily there was, we went and viewed… Read more “Replacement doors”

On first contact you talked and demonstrated the unit, the installers were very polite, clean and tidy. I am very pleased with the product and I would recommend FGD to other people. 20150113

The frameless doors we had fitted are exactly what we had hoped for, they look amazing and bring the outside in and inside out !The service from the company was exceptional at all times.

There is no comparison between the usual bifold door products and the products provided by FGC. We visited FGC to see the manufacturing process and view their unique system. We were hooked, after a simple ordering process and site visit our 2 sets of replacement doors were fitted quickly and in a very professional manner.… Read more “A Unique and Stylish System”

Our windows look great and certainly get the wow factor with visitors… Fitters were great, polite, very quick very tidy and helpful in advice. Yes we would recommend.. 20150113