Thank you for your excellent after sales customer service it is exceptional.
The track coating was repaired to a very high standard by Dan the “Magic Man”, he is very professional and his work is very good, to the point that it is difficult to spot where the repair has been made.
Best wishes to all at FGC for a successful future.
Regards JS
FINANCE OPTIONS AVAILABLE
Had to call FGC to come and undertake first maintenance visit of 5m curtain installation from 2013. Excellent friendly service and all seals repaired within an hour. Learnt need to silicone spray the seals as well as the floor track. Been a great purchase and very pleased.
As to how we were from initial contact (were we polite)? Very polite and attentive, always got back quickly with answers to queries but there was no hard sell which I really appreciated after being bombarded by calls and contacts from other companies! The measuring up part seemed more complicated than it needed to… be. The initial drawings and some of the subsequent ones had errors on that I needed to phone and change (e.g. the wrong colour number, incorrect measurements – numbers in the wrong order etc), and it made me apprehensive that the correct measurements were fully understood by all. Phone calls into Gary and Paul were really helpful, but I didn’t find the visit from Steve very helpful or his subsequent amendments. The pencil drawings that come out with the final quote were not clear, and with such an expense I think I would have felt more reassured with a clear technical drawing. Arranging installation (were we on time and on schedule) Yes (bit delayed by traffic but called and updated us). Quick installation, good explanation of how they worked Were we clean and tidy? Yes very And finally are you pleased with our doors (would you Recommend us)? Really pleased, they look great and I would definitely recommend you for this product. 20160115 Read more “Really Pleased”
As to how we were from initial contact (were we polite)? Initial contact was great! You may remember that we first visited one of your existing customers in Henley. I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted… with the finished product. We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward. All really helpful, friendly and informative. We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison. All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio. Arranging installation (were we on time and on schedule) Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS. We needed to delay the originally agreed upon date due to some extra worked required to install steels etc. Your team were able to flex the install date and work seamlessly with our builder to get the doors installed. Our builder commented how slick your team was installing the product. He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects. Were we clean and tidy? As clean and tidy as you can be on a proper building site!! And finally are you pleased with our doors (would you Recommend us)? We’re delighted. Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them. They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated. I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete. I think they’ll look really special then! May I also ask if you would like to be on our list of completed installations? Yes, happy to be listed, need to wait until March before we can really show them. As we often get asked if we have anything people living locally can view If we can help show your product – we’ll do so willingly. We both work so will need a little scheduling but in principle – absolutely. We pay £50 each client and an extra £50 if they buy our product Great! I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company. 20160115 Read more “No comparison!”
We first saw FGC at the Grand Designs exhibition in the autumn of last year (2019). We have had frameless glass doors and windows fitted to our house extension and they look fabulous from inside and outside, and make the rooms extremely light. Opening these doors is quick and easy. The service has been attentive… and efficient, and survey and installation went as planned. Read more “The most stylish doors!”
We chose FGC because we wanted something unique to connect both garden and our new room. Unique design, simple flawless construction, ease of use and durable construction all fit perfectly with what we wanted. FGC further enhanced the fit with great service and on site installation, answering any further queries we had very quickly. 20150112… Mr PM Read more “Mr PM”
We are delighted with our FGC doors even though the construction of the room is still not yet completed – friends and family visiting our new Garden Room are all commenting vey positively on how amazing the doors look. With the beautiful summer we are having, it is a real pleasure to be able to… open up the whole of the front of the room, enjoy the garden and let in the warm summer breeze. It has been a pleasure dealing with you from our first phonecall contact, through our factory visit and onto installation. We really did appreciate you getting the windows made and installed so quickly in order for us to be able to make use of the Garden Room during our son’s wedding clebrations. 20150112 Read more “Mr & Mrs V, London”
We have been very happy with the service you offer and indeed the product. We found the office responded promptly and the delivery was swift and when promised. The fitting staff were professional, polite and unintrusive. We would be very happy to let people look at our installation. 20150724
This is the first project I have completed with FGC and it will not be the last. From the original survey and quote, right through to final installation, the team at FGC have been tremendous. The communication and detail is outstanding, the quote was fair market competitive and the final result of the product in… situ is absolutely outstanding. I have never seen a system like this before. The quality of the work is remarkable, the installation team were timely and so professional. If you are thinking of adding value and ultimate style to your property, this is the way to go. Thank you FGC for delivering as promised: on time, on budget and to the highest quality. Read more “Outstanding”
We are absolutely thrilled with the doors and thank you all very much.
The service has been exemplary from the office to the surveyor to Mick & John fitting.
We would not hesitate to recommend you. Mr & Mrs N, Chelmsford
We are very pleased with our frameless curtains in our dining room and lounge, both of which open out into a conservatory. Our first contact with you, by telephone, was excellent. We were invited to look at your glass curtains at your showroom in Chatham which is an hour and a half distant. Seeing… the glass curtains was the best thing to do for us. Even though your web site clearly shows them, we still needed to see them ‘in the flesh’ and we were then in no doubt that they would be perfect for our home. We had a really nice welcome at your showroom and taken through all the aspects or their installation and operating procedures. Both the onsite survey and installation were arranged and people arrived on time – even though the M25 had to be negotiated!! The installation team were meticulous in clearing up as they went. They were extremely professional. I have no hesitation in recommending your product. They are cleverly designed and enhance our rooms. We are very happy for people to view our installation by appointment but would not want our address details published. 20150319 Read more “Mr & Mrs Glasgow – Chalfont St Peter”
I’d like to take this opportunity to thank the team at FGC for great communication and assistance throughout, and a top job in the installation process and of course in providing a unique sleek product. Mr M, Bournemouth
Delighted with the windows – they make our kitchen so much lighter and are a joy to use.
Two teething problems since installation have been dealt with promptly and efficiently by FGC at no charge.
Definitely recommend them to all.
Updated 5th January 2021 FGC is open for business. We are continuing to observe the appropriate Government guidelines. At the present time, our showroom and factory are closed to the public until further notice. SALES AND QUOTATIONS We … [Read More...] about COVID-19: Keeping our customers and staff safe.
Published on June 19, 2018
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