After sales

We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste . 😉 As to how we were from initial contact (were we polite)?

• Yes great service and very responsive

Arranging installation (were we on time and on schedule)

• Yes

…

• Not really as mention above

And finally are you pleased with our doors (would you Recommend us)?

• Yes and Yes

May I also ask if you would like to be on our list of completed installations?

• Yes

As we often get asked if we have anything people living locally can view
We pay £50 each client and an extra £50 if they buy our product

• We will be happy to welcome future customers if this can help

20150724 Read more “Mr & Mrs B – SW11”

As to how we were from initial contact (were we polite)? Yes a bit abrupt especially the on site visit. Arranging installation (were we on time and on schedule) Excellent. Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal… Read more “Scrimgeour”

From that first phone I knew I had found the product and the company! We wanted an internal glass partition and a bespoke fit. It arrived on time to the exact specifications detailed and was fitted by genuinely helpful guys who want the product to look good and work well. All the staff at the… Read more “Start to Finish”

As to how we were from initial contact (were we polite)?
Initial emails were very prompt, informative and positive and yes polite. Keen to accommodate our visit to the workshop and everyone very friendly.
Arranging installation (were we on time and on schedule)
Installation ahead of schedule and were on time on… Read more “Summerfield”

From the time of our first visit to your premises we felt comfortable with your product. It was a product just as we had hoped and envisaged for our new kitchen extension – double glazed, frameless glass doors to cover a 7.310 meter opening ! Until then we were not sure if it was possible.… Read more “Mr & Mrs F @ lower road one house Stowmarket”

From the first moment of making contact we were given a very personal and friendly service. The survey, fitting and installation were all carried out by helpful and pleasant people. Follow up service was equally good. I am extremely pleased with the results.

We were only at home for one day following the installation. A courier delivering a parcel admired the porch and asked who built it for us. Success I think.   Mrs J, Broadstairs

As it happens, we are still sadly not in the house. We should be however at the end of February which will be great! I can however pretty much respond to the below as I have been able to test the doors. 1. Your performance was excellent from what has been reported by the builders.… Read more “Look Great and Slide Beautifully”

I was very impressed with your facilties and how all the aspects of my purchase were explained. Your installers were thorough and polite and finished off the installation well, and would have no problem in reccommending you to others. Your aftercare was very good and prompt. All in alll very impressed with the doors and… Read more “Mr G H”

Thank you for a good job even though there were a few issues along the way.
Chris and I will have no hesitation in recommending your company, products and services to others.
Kind regards Mike and Chris Rodwell 20161028

we are very pleased with our new porch door which enhances the look of our Victorian house. Very professional job from beginning to end with a great deal of trouble taken to get the measurements exactly right.

How did we advise you on first contact? I was constructing a new extension and FGC were very helpful and understanding of the nature of the project. Updates to the original design (like addition of an extra door) were accomodated easily and efficiently Installation – were the installers polite and did they clean and tidy… All polite and as clean as necessary, although given the site was a work in progress with other builders / materials around there was limited tidying required. Having said that, subsequent visits to rememdy teething issues have been also very efficient and tidy. Are you pleased with our frameless glass curtains? Yes and they are hugely popular with friends / guests when visiting. Would you recommend us to other people? Yes – and I have done so on several occasions already Do you have any advice for us? Keep up the good work … and keep innovating. 20150113 Read more “Mr C R”