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COVID-19: Keeping our customers and staff safe.

Updated 5th January 2021

FGC is open for business. We are continuing to observe the appropriate Government guidelines. At the present time, our showroom and factory are closed to the public until further notice.

SALES AND QUOTATIONS

We are open and working remotely to help you plan your forthcoming project. Our office staff are available to prepare a quotation based on your requirements by phone or email. The best time to telephone us is between 10 am and 3 pm. Email enquiries at the present time are the best way to get in touch.

SURVEYS

We are continuing to carry out site surveys on new build projects and renovation work with our staff practicing the appropriate social distancing measures. 

INSTALLATIONS

Installations are proceeding as arranged. Please contact us if you have any questions about your installation date.

Please notify us immediately if anyone in your household displays any symptoms or has been in contact with anyone showing symptoms. 

The safety of our customers and staff remains our priority and we ask for your understanding if we have to re-schedule any installation or survey work as a result of the current Government restrictions.

We provide more information on this page about working in your home where we are able to do so.

social distancing sign

FGC Staff Working in your Home

  1. Our suppliers have suitable measures in place and we remain well placed to fulfil customer orders.
  2. We are instructing all our staff to observe all the recommended precautions when working in customer houses. We also advise keeping to the safe recommended distance and there is no need to supervise our installers.
  3. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  4. To help us maintain social distancing, please ensure you remain 2 metres from our staff whilst they are working in your property.
  5. We also request that any other contractors working in your home also maintain social distancing from our staff. There can be no other workforce/trades or other people in our working area.
  6. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  7. We have instructed all our staff that they are to leave site if they feel that it is not safe for them to carry out their tasks. If this happens we will liaise with you to arrange an alternative fitting date when work can be carried out safely. In line with our terms of business, this may incur additional charges.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

We will keep our procedures under review and continue to follow guidance from local authority trading standards and trade associations.

FINANCE OPTIONS AVAILABLE

What our customers say

Mr PM

We chose FGC because we wanted something unique to connect both garden and our new room. Unique design, simple flawless construction, ease of use and durable construction all fit perfectly with what we wanted. FGC further enhanced the fit with great service and on site installation, answering any further queries we had very quickly. 20150112

Minor Problem Addressed

A strip of the furry trim at the top of the frame that the doors run on had come loose. On the one hand the sort of thing that one could have a go at fixing; on the other hand having witnessed the care and attention the FGC installation team do their work; I thought

Shindi Poonia
Shindi

Mr C R

How did we advise you on first contact? I was constructing a new extension and FGC were very helpful and understanding of the nature of the project. Updates to the original design (like addition of an extra door) were accomodated easily and efficiently Installation – were the installers polite and did they clean and tidy All polite and as clean as necessary, although given the site was a work in progress with other builders / materials around there was limited tidying required. Having said that, subsequent visits to rememdy teething issues have been also very efficient and tidy. Are you pleased with our frameless glass curtains? Yes and they are hugely popular with friends / guests when visiting. Would you recommend us to other people? Yes – and I have done so on several occasions already Do you have any advice for us? Keep up the good work … and keep innovating. 20150113

Thank you for a brilliant product

Thank you for a brilliant product I am so glad I chose FGC for my windows/doors everybody who sees them is so impressed by them but mostly my wife and myself!
Thanks again [and your team] Best regards
Brian 20160927

Small maintenance issue

We had a small issue with the opening door, we contacted FGC and they arranged for a team to come. They sorted the issue very quickly then cleaned the runners and door seals, fully tested the operation of the doors and carried an additional mod on the door handle. All done and dusted with an

Keith Delderfield
Keith and Di

Mr A – Leavesden

With regards to feedback, the pre-sales advice and support from Adrian was excellent and we found it really valuable to visit the factory and see the demonstration doors. Furthermore, the installers were very professional, on time, polite, tidy, hard working and went out of their way to ensure we were comfortable operating the doors before

Perfect product

These frameless glass walls have made a huge difference to our comfort at home. They are installed between our living rooms and conservatory. When open, they allow heat into the living area on a sunny day (reducing our heating bill) and when shut, they keep the cold and noise out. They are also much better

Heather Glasgow
Heather

With competence and courtesy

Unit has been replaced thank you, once again I find FGC have responded to a problem with a no quibble replacement, it is good to know that there is still companies left who honour their guarantee in the proper manner and send installation teams that carry out their work in a professional manner with competence

Mr D

Grand Designs!

We are both delighted with the FGC product and have no issues with any future viewings. From our perspective the “outside has truly come inside”, we use the decking on a daily basis as the FGC curtains have transformed the house which I think adds a significant value to the property. The only trouble now

S. Harrison

As to how we were from initial contact (were we polite)? Adrian was very passionate about the product and did a good job in promoting it. We were very impressed with the factory visit to see process from start to finish. Always found Adrian very helpful and communicative throughout the process. Arranging installation (were weAll arrived on time. Were we clean and tidy? Yes 20160115

Great product & service

We have been extremely happy with our installation. The doors have made a huge difference to the view from our kitchen into the garden. It is a quality product. After 7 years one of our doors developed a fault. I claimed under the guarantee. The matter was dealt with quickly & efficiently. The replacement door

Clive Lowe
Happy client

Excellent Service

The guys phoned, as promised, to let me know their ETA. Arrived punctually and did a great job. It’s apparent they know the system inside out and we’re very thorough. All after sales follow up has always been efficient. Chatty and polite guys. Thanks FGC.

Mel Crann
Mel

Published on March 19, 2020

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