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COVID-19: Keeping our customers and staff safe.

Updated 12th April 2021

Welcome back to FGC

We are delighted to be reopening our showroom and welcoming you back. The well-being of our customers and staff remains of the utmost importance and we continue to observe government advice and guidelines.

Our showroom is available by appointment only. Please contact us using our contact form, or telephone to book your appointment.

For our customers arriving at our premises without an appointment/walk-in basis we will do our very best to serve you. Please be aware you may have to wait or we may not be able to serve you, subject to the number of people already at our premises and available office staff.

Our showroom measures include:

  • Taking your temperature upon arrival
  • Face masks must be worn at all times
  • Limiting access to the number of customers and employees in our showroom at any given time
  • Maintaining social distancing to ensure that at least 2m is kept between individuals
  • Increasing cleaning and sanitising

We look forward to seeing you and helping you with your property project.

Other information relating to our operating procedures

SALES AND QUOTATIONS

We are open and can also work remotely if required to help you plan your forthcoming project. Our office staff are available to prepare a quotation based on your requirements by phone or email. The best time to telephone us is between 10 am and 3 pm. Email enquiries at the present time are the best way to get in touch.

SURVEYS

We are continuing to carry out site surveys on new build projects and renovation work with our staff practising the appropriate social distancing measures. 

INSTALLATIONS

Installations are proceeding as arranged. Please contact us if you have any questions about your installation date.

Please notify us immediately if anyone in your household displays any symptoms or has been in contact with anyone showing symptoms. 

The safety of our customers and staff remains our priority and we ask for your understanding if we have to re-schedule any installation or survey work.

We provide more information on this page about working in your home where we are able to do so.

social distancing sign

FGC Staff Working in your Home

  1. Our suppliers have suitable measures in place and we remain well placed to fulfil customer orders.
  2. We are instructing all our staff to observe all the recommended precautions when working in customer houses. We also advise keeping to the safe recommended distance and there is no need to supervise our installers.
  3. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  4. To help us maintain social distancing, please ensure you remain 2 metres from our staff whilst they are working in your property.
  5. We also request that any other contractors working in your home also maintain social distancing from our staff. There can be no other workforce/trades or other people in our working area.
  6. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  7. We have instructed all our staff that they are to leave site if they feel that it is not safe for them to carry out their tasks. If this happens we will liaise with you to arrange an alternative fitting date when work can be carried out safely. In line with our terms of business, this may incur additional charges.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

We will keep our procedures under review and continue to follow guidance from local authority trading standards and trade associations.

FINANCE OPTIONS AVAILABLE

What our customers say

A talking point up and down the village

Glass Curtains have caused a talking point up and down the village but nobody has knocked on the door yet. We are very pleased with them and thank your teams for their timing and workmanship  

Mr R
Mr R, Fareham

Delighted

The frameless doors we had fitted are exactly what we had hoped for, they look amazing and bring the outside in and inside out !The service from the company was exceptional at all times.

Lorraine Hucker
Lorraine

Excellent product and service

We have just had sliding doors fitted to a barn conversion and are delighted with the result. The ordering, measuring and supply all went very smoothly, very creditable given the present difficulties. The fitting team arrived exactly on time and did a very professional job with great attention to detail…and very nice chaps too. I

Paul Gregory
Paul

Looks fantastic!

I am really impressed with the finished product and service e provided by FGC.
I had an image in my mind of how I wanted the end result to look. The “invisible” glassing was the most difficult and important part to source.
FGC came through with flying colours, right from the initial contact,

David, Surrey

Happy with all your support

The bottom line, I am happy with all your support to get me the financial support for this project.  Without your help the project would not have been realised.

Bashir
Bashire in Cambridge

HP

Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation

Windows look amazing

 We were delighted with the service and standards from Frameless Glass Curtains – everyone at the Company responded really well and work was done on time with minimum of fuss. Workers were polite, did a great job and left everything clean afterwards – and the windows look amazing! We would certainly recommend Frameless Glass Curtains

Mr M W

We had been looking for ages for the solution to fill two large spaces leading from the house to our new Orangery. From the moment Gary showed us the product at Partridge Farm we knew it was just what we wanted. A year later and we are still delighted. We broke one of the glass

ABCO, Southampton

On the day of installation your fitters arrived on time and commenced with the installation. They were courteous and polite and left the work area clean and tidy. I would be happy for you to use the installation as a promotional example of your work. 20150218

The glazing is stunning

The whole experience with FGC has been really positive from the visit to the factory to the final installation. The glazing is stunning.  Highly recommended.

Julie
Julie in Surrey

Very pleased with the glass

Very pleased with the glass curtain doors which you supplied on time
and installed very quickly. Great product that really enhances the room

Brian Berg
Brian Berg

Replacement doors

I had been looking for some time to replace my patio doors in our lounge as they had very wide plastic frames and wanted something that wouldn’t restrict the view up the garden I asked to see if it was possible to view some already installed close by. Luckily there was, we went and viewed

Paula Sanders
Paula

Published on March 19, 2020

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We are delighted to announce that our new showroom is now open. Please get in touch to book an appointment.

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