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COVID-19: Keeping our customers and staff safe.

Updated 12th April 2021

Welcome back to FGC

We are delighted to be reopening our showroom and welcoming you back. The well-being of our customers and staff remains of the utmost importance and we continue to observe government advice and guidelines.

Our showroom is available by appointment only. Please contact us using our contact form, or telephone to book your appointment.

For our customers arriving at our premises without an appointment/walk-in basis we will do our very best to serve you. Please be aware you may have to wait or we may not be able to serve you, subject to the number of people already at our premises and available office staff.

Our showroom measures include:

  • Taking your temperature upon arrival
  • Face masks must be worn at all times
  • Limiting access to the number of customers and employees in our showroom at any given time
  • Maintaining social distancing to ensure that at least 2m is kept between individuals
  • Increasing cleaning and sanitising

We look forward to seeing you and helping you with your property project.

Other information relating to our operating procedures

SALES AND QUOTATIONS

We are open and can also work remotely if required to help you plan your forthcoming project. Our office staff are available to prepare a quotation based on your requirements by phone or email. The best time to telephone us is between 10 am and 3 pm. Email enquiries at the present time are the best way to get in touch.

SURVEYS

We are continuing to carry out site surveys on new build projects and renovation work with our staff practising the appropriate social distancing measures. 

INSTALLATIONS

Installations are proceeding as arranged. Please contact us if you have any questions about your installation date.

Please notify us immediately if anyone in your household displays any symptoms or has been in contact with anyone showing symptoms. 

The safety of our customers and staff remains our priority and we ask for your understanding if we have to re-schedule any installation or survey work.

We provide more information on this page about working in your home where we are able to do so.

social distancing sign

FGC Staff Working in your Home

  1. Our suppliers have suitable measures in place and we remain well placed to fulfil customer orders.
  2. We are instructing all our staff to observe all the recommended precautions when working in customer houses. We also advise keeping to the safe recommended distance and there is no need to supervise our installers.
  3. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  4. To help us maintain social distancing, please ensure you remain 2 metres from our staff whilst they are working in your property.
  5. We also request that any other contractors working in your home also maintain social distancing from our staff. There can be no other workforce/trades or other people in our working area.
  6. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  7. We have instructed all our staff that they are to leave site if they feel that it is not safe for them to carry out their tasks. If this happens we will liaise with you to arrange an alternative fitting date when work can be carried out safely. In line with our terms of business, this may incur additional charges.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

We will keep our procedures under review and continue to follow guidance from local authority trading standards and trade associations.

We also offer a full range of aluminium windows, bifolding and sliding doors,
and front doors as FGC Bespoke Aluminium.

Visit the FGC Showroom

You can now visit our showroom in Strood, Kent.

The full range of Frameless products are on display in wide variety of configurations.

We request you contact us to make an appointment before visiting to avoid overcrowding.

Find out more about the FGC Kent showroom.

Reviews on Facebook and Google

FGCExcellentFGC4.5 Based on 42 reviews fromSee all reviews review us onWayne T.Wayne T. ★★★★★ Very happy with the service I have received, everything went smoothly no issues, I was kept up to date throughout the process and the fitting team were very professional, polite and friendly I would recommend fgc to anyone thank youKayleigh C.Kayleigh C. ★★★★★ Amazing service, great aftercare, incredible product. It was hard to find something that would fit in our house and would have been pleasing to the eye aswell as stylish and modern and unique.From sales to install was smooth and stress free amazing bunch of people to work with I had a great experienceInci P.Inci P. ★★★★★ Great product with diligent, professional staff from start to finish. Highly recommended.Paul B.Paul B. ★★★★★ Firstly I have to say a huge thank you to Paul the owner of FGC for being willing to take on the job of sorting out the extremely shoddy and poor installation of the Origin doors and windows fitted on my new build home, when it was built. And replacing the damaged gaskets. I had your guys with me for two days this week. What a breath of fresh air comparted to the people of originally installed my doors and windows. Extremely professional and lovely chaps. They worked tirelessly to sort out the many issues we had. Would absolutely recommend 100% THANK YOU !Response from the ownerGood Morning Paul, Thank you for taking the time to share your positive experience with us. We are absolutely delighted to receive it and are pleased we were able to resolve the issues for you. It’s been a pleasure working with you. If you have any further need in the future, please do not hesitate to contact us. Lisa S.Lisa S. ★★★★★ Very helpful and good communication, great product. Thank you.Dave S.Dave S. ★★★★★ Very happy with doors. Look great. The installation was quick and straightforward.Will recommendRH K.RH K. ★★★★★ FGC were brilliant. Great advice on the best windows to get. Extremely good installation. Always ready to solve any installation or manufacturing issues. We are extremely happy with the end result!Joy W.Joy W. ★★★★★ Frameless windows were brilliant, Liam Alfie and James were great, polite, courteous, and left the site clean and tidy. The windows look amazing, Great service from start to finish. Many ThanksRayRay ★★★★★ We love these doors and look forward to having them open a bit more once the patio has ben completed. They really have a "wow" factor and this becomes a double "wow" when people are shown how the corner can be completely opened up. It was about a year from my first enquiry to the doors being installed as there was a considerable amount of building work required to prepare the room. throughout this period I remained in touch with FGC and the service was exceptional. The installation team was on site for a day, starting early and working through to completion before driving back to Kent!! We have been really pleased with the standard of workmanship and even had compliments from other tradesmen working on the room (most of whom had never seen doors like this). These are expensive doors but the price difference from a normal set of bi-folds was well worth it for the uninterrupted view you get. The doors were installed in February but I have held off doing the review until the room was more finished so I could post a more representative picture. Once the patio is done the look will be even better than we originally envisaged. I have attached a few pictures of the room (the white table is only a temporary measure while we wait for the new coffee table).Sharon B.Sharon B. ★★★★★ From first contact to installation, my interactions with FGC have been easy, fast and professional. The end product is superb, we are so happy with our new doors - wish we had done this years ago. Well done FGC!!Jayne N.Jayne N. ★★★★★ This is the second time we have installed FGC and we are very happy with our second installation- very sleek and stylish and all staff very helpful, thanksD JD J ★★★★★ Frameless Glass Curtains have few competitors so they could take a lax approach to their work. However, that is not the case. We have had a porch installed in a space that was not square or aligned. The service from survey to finish has been above standard. Barry’s attention to detail and determination that the work would not be complete until his high standards were met was much appreciated. The communication from the admin side was clear and helpful. So all in all we will be using Frameless Glass again and have no hesitation in recommending them.Brian S.Brian S. ★★★★★ Brilliant product, what a difference, no frames to block our view of the Brecon Beacons. The service has been the best I think I have ever received and the fitting team were faultless - they travelled 5 hours to get to us in Wales, arriving 30 minutes early, working flat out without a break for 9 hours before driving 5 hours back, all without one complaint!!Catherine U.Catherine U. ★★★★★ Ordered Crittal-style French doors in aluminium. The doors look fantastic and are so much better than the ancient sliding doors I had before. The company were very friendly and easy to deal with. They were understanding of my delays due to a flood. The installers were professional and polite and poor things had to work on the hottest day of the year. Would definitely recommend FGC.Laura G.Laura G. ★★★★★ Really great service from this family run company. We love the doors and the install was top notch. Thanks!Info Oad S.Info Oad S. ★★★★★ Great service and amazing finish! Would highly recommend!paul R.paul R. ★★★★★ Highly competent office and site staff, great product and at a fair price. Couldn't be happier with the entire experience and end result.vanessa C.vanessa C. ★★★★★ From the beginning to the end, everyone at FGC have been amazing. I knew straight away that the glazing FGC would provide and install would be spectacular and how right that was! The FGC glazing allows our Edwardian stained glass door to still be a main feature and in fact it shows it off perfectly. We are so happy with the end result and can’t praise FGC highly enough, somehow 5 stars doesn’t seem to be high enough.ZorèZorè ★★★★★ Their windows are second to none. No other company in Germany, UK or anywhere else can produce such a fabulous product.Any issues that has come up, they always come & fix it. The staff are so nice and polite. For a small company they do really a great job over all. The main things are the frameless bifolds that you hardly have any frame in the line of vision and there is a 5 years guarantee. Mr & Mrs JahediFiona G.Fiona G. ★★★★★ Delighted with our new frameless glass doors. Had lots of lovely comments, even all the trades who have been working on our house have said they've not seen anything like them. Great having something a little unusual. The quality of the doors is of a very high standard. The service from FGC has been very good too, from ordering through to installation. All went very smoothly with no problems. Paid a bit more than regular bifolds, but worth every penny. Best decision, no regrets at all.Andrew H.Andrew H. ★★★★★ Great service and very welcoming for my father and I. Adrian in particular was very efficient, gave great pertinent advice and guidance on my future purchase!Des P.Des P. ★★★★★ Excellent in all aspects from initial viewing in showroom to actual installation.TonyTony ★★★★★ Excellent service and product from FGC.I have a glass-box conservatory, built with structural glass about 20 years ago. The 2 sliding doors needed replacing, along with 2 side panels, and I contacted dozens of companies selling conservatory doors and none of them were prepared to install their doors because of the perceived risks of working with structural glass.Then I found FGC who, with no fuss at all, carried out a survey, provided a very reasonable quote for the doors/panels and then installed the doors/panels on the agreed date.Communication with the FGC office was always quick and easy. The surveyor and installation team were efficient and courteous. The product works beautifully.We can now use our conservatory again. Thanks FGC.Arun S.Arun S. ★★★★★ Great company with excellent, friendly and responsive service, the guys were helpful and efficient with the installation and the slide and turn doors are a fantastic product.Matt G.Matt G. ★★★★★ Fantastic service from start to finish, from the surveying, contact with office to the workmen. I have experience through work of a number of companies providing similar products and these guys have been by far the best to deal withDavid W H.David W H. ★★★★★ FGC installed a two-panel frameless glass door at our property yesterday. Wow!! the installation is exactly as discussed, and was carried out by two of FGC's team members who were so professional and courteous. They were excellent, and we have no hesitation in recommending FGC and their team to anyone considering such an installation.We are delighted with the installation, and very pleased we chose FGC.Well done FGC!!Border S.Border S. ★★★★★ The quality of the windows / doors are second to none.The customer service was first class from placing the order to installation we were kept informed at every step.The installation team led by Richard left our house and patio cleaner than when they arrivedI would recommend FGC 100%Tony- BurnleyStephen H.Stephen H. ★★★★★ From start to finish everything was excellent.Fab u lasThank youStephen O.Stephen O. ★★★★★ BRILLIANT SERVICE FROM START TO FINISHHighly recommended.Nathan P.Nathan P. ★★★★★ We purchased a beautiful Origin sliding door and side window from FGC. FGC installed the sliding door and window on time, however the sliding door did not fit correctly. Issues can happen. FGC made the process of re-surveying and re-installation very simple. FGC is a very pleasant and professional company to deal with. We are very happy with their service and would strongly recommend them.Darius C.Darius C. ★★★★★ I love my doors! It’s transformed my place. The people are great, no nonsense, organised and efficient. I’d recommend them to anyoneAdrian W.Adrian W. ★★★★★ Excellent planning and product advice. All the staff were polite courteous and friendly.On the day of the installation, the team arrived bang on time -we live in Wales so a long drive from Kent! They had the job done by lunchtime (fitting a sliding patio door) and I have to say that on first impression of the unit, it looks and feels like solid quality.Ian J.Ian J. ★★★★★ We had a 5m stretch of these wonderful doors installed several years ago and have been very happy with the uninterrupted view of the garden that they allow from the living room. They are admired by every tradesman who sees them. A minor problem we experienced with water ingress last year was promptly and effectively resolved, and the doors were serviced for free at the same time.Response from the ownerHello Ian, thank you very much for leaving us a review and glad you're happy with your doors and our service. Elly BElly B ★★★★★ Great staff and great products! Have visited the showroom to view doors, really loved all of them! Have referred to a friend - Can't recommend enoughAdam F.Adam F. ★★★★★ Really great doors. Really are something different. Expensive, but you really pay for what you get here.js_loader

What our customers say

Regarding your service I would like to make the following comments Web site, initial contact and service My wife saw a product similar to FGC Glass Curtains whilst on holiday. After undertaking a lot of searching on the internet we came across FGC. FGC offered a product we could not find anywhere else, i.e. a true frameless glass product, no side borders, only the top and bottom running rails. The product looked as if you

The service I received from FGD was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.

Thank very much – we are so happy with the windows !! I cant wait for next Spring when we can use them properly

Mrs Robertson
Mrs Robertson

All of our dealings with FGC have been great. They are professional, friendly and accommodating. Our glass curtain is wonderful and we love it even more than we thought we would. The few little settling in issues we’ve had have been dealt with so quickly and their technical team are incredibly easy to deal with. We can’t praise them highly enough and wouldn’t hesitate to recommend

rhona mead
Maisie

Great all-round service. From measuring, communication to installation. Not a speck of dirt left in our shop (we are a retail space). Installed in no time at all, staff were very polite and friendly. Very pleased. Finished door looks

A Springer
Pearspring
I contacted FGC to try and marry up a few weather strips to replace old one’s which I have already fitted on glass curtains. The glass curtains were not supplied by FGC and the company who supplied them, when asked for replacement weather strips just said “we no longer have these in stock and not sure if we can still get them”. FGC requested pictures of the seals and sent some samples free of charge

Michael Hobby
Mike
Hi All . Just wanted to say how pleased we are with the glass porch fitted by your company yesterday it looks stunning. compliments as well to your installers who were apart from being very skilled fitters were clean, tidy and courteous and as such a credit to your company. I have had first class service from FGC from the day I first spoke to Adrian about my idea through to installation. I will arrange

Chris
Chris

I like to confirm that the performance on site was excellent and the lads where very polite and helpful. The doors look great, all we have to do is to undertake all the finishes around the framework.

We are very pleased by the results the only comment will be re protecting the work area to avoid dust or waste. As to how we were from initial contact (were we polite)? Yes great service and very responsive Arranging installation (were we on time and on schedule) Yes Were we clean and tidy? Not really as mention above And finally are you pleased with our doors (would you Recommend us)? Yes and Yes May

We chose FGC because we wanted something unique to connect both garden and our new room. Unique design, simple flawless construction, ease of use and durable construction all fit perfectly with what we wanted. FGC further enhanced the fit with great service and on site installation, answering any further queries we had very quickly. 20150112 Mr

Yes we are very pleased with the doors and would recommend them. Initial contact was done by our neighbour at Kingswood so cannot comment, however, the price we were initially quoted was incorrect and significantly lower than it turned out to be. Not sure why. We at Derwent only had a verbal quotation. The installation was carried out on time, very politely. Unfortunately as you know the handle broke and no spare. Reasonably clean. For

Q. As to how we were from initial contact (were we polite)? A. Yes, very polite and helpful when I called / emailed.   Q. Arranging installation (were we on time and on schedule) A.Yes, the surveyor was informative and on time. Q. Were we clean and tidy? A. I was not onsite when it was installed, but the there was no mess left after the job.   A. And finally are you pleased with

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Published on March 19, 2020

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