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COVID-19: Keeping our customers and staff safe.

Updated 12th April 2021

Welcome back to FGC

We are delighted to be reopening our showroom and welcoming you back. The well-being of our customers and staff remains of the utmost importance and we continue to observe government advice and guidelines.

Our showroom is available by appointment only. Please contact us using our contact form, or telephone to book your appointment.

For our customers arriving at our premises without an appointment/walk-in basis we will do our very best to serve you. Please be aware you may have to wait or we may not be able to serve you, subject to the number of people already at our premises and available office staff.

Our showroom measures include:

  • Taking your temperature upon arrival
  • Face masks must be worn at all times
  • Limiting access to the number of customers and employees in our showroom at any given time
  • Maintaining social distancing to ensure that at least 2m is kept between individuals
  • Increasing cleaning and sanitising

We look forward to seeing you and helping you with your property project.

Other information relating to our operating procedures

SALES AND QUOTATIONS

We are open and can also work remotely if required to help you plan your forthcoming project. Our office staff are available to prepare a quotation based on your requirements by phone or email. The best time to telephone us is between 10 am and 3 pm. Email enquiries at the present time are the best way to get in touch.

SURVEYS

We are continuing to carry out site surveys on new build projects and renovation work with our staff practising the appropriate social distancing measures. 

INSTALLATIONS

Installations are proceeding as arranged. Please contact us if you have any questions about your installation date.

Please notify us immediately if anyone in your household displays any symptoms or has been in contact with anyone showing symptoms. 

The safety of our customers and staff remains our priority and we ask for your understanding if we have to re-schedule any installation or survey work.

We provide more information on this page about working in your home where we are able to do so.

social distancing sign

FGC Staff Working in your Home

  1. Our suppliers have suitable measures in place and we remain well placed to fulfil customer orders.
  2. We are instructing all our staff to observe all the recommended precautions when working in customer houses. We also advise keeping to the safe recommended distance and there is no need to supervise our installers.
  3. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  4. To help us maintain social distancing, please ensure you remain 2 metres from our staff whilst they are working in your property.
  5. We also request that any other contractors working in your home also maintain social distancing from our staff. There can be no other workforce/trades or other people in our working area.
  6. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  7. We have instructed all our staff that they are to leave site if they feel that it is not safe for them to carry out their tasks. If this happens we will liaise with you to arrange an alternative fitting date when work can be carried out safely. In line with our terms of business, this may incur additional charges.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

We will keep our procedures under review and continue to follow guidance from local authority trading standards and trade associations.

FINANCE OPTIONS AVAILABLE

Reviews on Facebook and Google

Frameless Glass Curtains have few competitors so they could take a lacked approach to their work. However, that is not the case. We have had a porch installed in a space that was not square or aligned. The service from survey to finish has been above standard. Barry’s attention to detail and determination that the work would not be complete until his high standards were met was much appreciated. The communication from the admin side was clear and helpful. So all in all we will be using Frameless Glass again and have no hesitation in recommending them.
D J
D J
14:43 14 Apr 22
Highly competent office and site staff, great product and at a fair price. Couldn't be happier with the entire experience and end result.
paul R.
paul R.
17:07 29 Mar 22
From the beginning to the end, everyone at FGC have been amazing. I knew straight away that the glazing FGC would provide and install would be spectacular and how right that was! The FGC glazing allows our Edwardian stained glass door to still be a main feature and in fact it shows it off perfectly. We are so happy with the end result and can’t praise FGC highly enough, somehow 5 stars doesn’t seem to be high enough.
vanessa C.
vanessa C.
20:41 14 Mar 22
Their windows are second to none. No other company in Germany, UK or anywhere else can produce such a fabulous product.Any issues that has come up, they always come & fix it. The staff are so nice and polite. For a small company they do really a great job over all. The main things are the frameless bifolds that you hardly have any frame in the line of vision and there is a 5 years guarantee. Mr & Mrs Jahedi
Zorè
Zorè
15:13 09 Mar 22
Delighted with our new frameless glass doors. Had lots of lovely comments, even all the trades who have been working on our house have said they've not seen anything like them. Great having something a little unusual. The quality of the doors is of a very high standard. The service from FGC has been very good too, from ordering through to installation. All went very smoothly with no problems. Paid a bit more than regular bifolds, but worth every penny. Best decision, no regrets at all.
Fiona G.
Fiona G.
15:57 06 Feb 22
Very happy with our installation
Jayne N.
Jayne N.
17:36 03 Feb 22
Great service and very welcoming for my father and I. Adrian in particular was very efficient, gave great pertinent advice and guidance on my future purchase!
Andrew H.
Andrew H.
21:45 17 Jan 22
Excellent in all aspects from initial viewing in showroom to actual installation.
Des P.
Des P.
09:21 22 Dec 21
Excellent service and product from FGC.I have a glass-box conservatory, built with structural glass about 20 years ago. The 2 sliding doors needed replacing, along with 2 side panels, and I contacted dozens of companies selling conservatory doors and none of them were prepared to install their doors because of the perceived risks of working with structural glass.Then I found FGC who, with no fuss at all, carried out a survey, provided a very reasonable quote for the doors/panels and then installed the doors/panels on the agreed date.Communication with the FGC office was always quick and easy. The surveyor and installation team were efficient and courteous. The product works beautifully.We can now use our conservatory again. Thanks FGC.
Tony
Tony
08:03 09 Nov 21
Great company with excellent, friendly and responsive service, the guys were helpful and efficient with the installation and the slide and turn doors are a fantastic product.
Arun S.
Arun S.
16:52 23 Oct 21
Excellent service from start to finish, from sales/admin to site survey to installation. Good communication throughout, very friendly staff and the Frameless Glass Curtains are a serious piece of kit. Quality materials, unique design and look stunning. Thoroughly recommended.
Roger H.
Roger H.
07:56 12 Aug 21
Fantastic service from start to finish, from the surveying, contact with office to the workmen. I have experience through work of a number of companies providing similar products and these guys have been by far the best to deal with
Matt G.
Matt G.
14:12 10 Jun 21
FGC installed a two-panel frameless glass door at our property yesterday. Wow!! the installation is exactly as discussed, and was carried out by two of FGC's team members who were so professional and courteous. They were excellent, and we have no hesitation in recommending FGC and their team to anyone considering such an installation.We are delighted with the installation, and very pleased we chose FGC.Well done FGC!!
David W H.
David W H.
07:31 10 Jun 21
The quality of the windows / doors are second to none.The customer service was first class from placing the order to installation we were kept informed at every step.The installation team led by Richard left our house and patio cleaner than when they arrivedI would recommend FGC 100%Tony- Burnley
Border S.
Border S.
16:19 28 May 21
From start to finish everything was excellent.Fab u lasThank you
Stephen H.
Stephen H.
20:09 27 May 21
BRILLIANT SERVICE FROM START TO FINISHHighly recommended.
Stephen O.
Stephen O.
09:01 21 May 21
We purchased a beautiful Origin sliding door and side window from FGC. FGC installed the sliding door and window on time, however the sliding door did not fit correctly. Issues can happen. FGC made the process of re-surveying and re-installation very simple. FGC is a very pleasant and professional company to deal with. We are very happy with their service and would strongly recommend them.
Nathan P.
Nathan P.
17:45 20 May 21
I love my doors! It’s transformed my place. The people are great, no nonsense, organised and efficient. I’d recommend them to anyone
Darius C.
Darius C.
12:29 05 May 21
Excellent planning and product advice. All the staff were polite courteous and friendly.On the day of the installation, the team arrived bang on time -we live in Wales so a long drive from Kent! They had the job done by lunchtime (fitting a sliding patio door) and I have to say that on first impression of the unit, it looks and feels like solid quality.
Adrian W.
Adrian W.
12:15 13 Apr 21
We had a 5m stretch of these wonderful doors installed several years ago and have been very happy with the uninterrupted view of the garden that they allow from the living room. They are admired by every tradesman who sees them. A minor problem we experienced with water ingress last year was promptly and effectively resolved, and the doors were serviced for free at the same time.
Ian J.
Ian J.
15:06 26 Feb 21
Great staff and great products! Have visited the showroom to view doors, really loved all of them! Have referred to a friend - Can't recommend enough
Elly B
Elly B
14:53 22 Sep 20
Really great doors. Really are something different. Expensive, but you really pay for what you get here.
Adam F.
Adam F.
12:56 10 Aug 19
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What our customers say

Brilliant Service

The service that we have received from FGC is exceptional – rapid response, punctual, clean & tidy work!

jayne scrimgeour
Jayne

Glass Curtains

Had to call FGC to come and undertake first maintenance visit of 5m curtain installation from 2013. Excellent friendly service and all seals repaired within an hour. Learnt need to silicone spray the seals as well as the floor track. Been a great purchase and very pleased.

simon ellis
Simon E

Dennington, Suffolk

From the start to the finish we felt comfortable with your staff and installers. It was a product just as we had hoped and envisaged for our new House double glazed, frameless glass doors in 4 openings! Perfect. The doors are a talking point and every body comments on how good they look! They are

Work ethic simply cannot be doubted

Can I also thank your fitting team for turning out in atrocious weather that day, their work ethic simply cannot be doubted, please pass on our thanks to them and everyone involved for the service we have received. The doors look fantastic and we hope to add a third set, perhaps later this year.  

Mr and Mrs W

After Sales Customer Service Exceptional

Thank you for your excellent after sales customer service it is exceptional.
The track coating was repaired to a very high standard by Dan the “Magic Man”, he is very professional and his work is very good, to the point that it is difficult to spot where the repair has been made.
Best

JD

New doors and they have transformed our relationship with the outdoor space

When it has been sunny we have made full use of the new doors and they have transformed our relationship with the outdoor space. The design and colour of the doors has modernised the look of the back of the house especially now we do not have lashings of uPVC everywhere. We were very happy

Highly Recommended

Excellent product. First class service. Good communication. Skilful, competent fitting team, clean & tidy. Wouldn’t hesitate to recommend FGC to anyone! We’re highly delighted with our frameless glass curtains!

Diane Ratcliff
Diane

People admiring our new porch

We were only at home for one day following the installation. A courier delivering a parcel admired the porch and asked who built it for us. Success I think.   Mrs J, Broadstairs

Mrs J

Three sided bay window

We used FGC to manufacture and install frameless glass doors on all three sides of a large terrace bay. The design was complex and required a flexible and innovative approach to their existing designs. The result was outstanding – clear uninterrupted views over the countryside and a flexible opening pattern which allows fresh air no

Jonathan Paine
JP

Great Service

These guys are great initial installation was very rimely and efficient – the product ia fabulous and today we had a slight issue two years after inatallation and FGC came ‘next day at 7am’ and fixed the problem immediately real professional outfit – heartily recommend

Kevin O'Regan
Kevin

Hugely impressed by your level of service.

I just wanted to say that I remain hugely impressed by your level of service. The two chaps who came out to service our doors were once again marvellous.  They are very polite and clearly very skilled. It’s very easy these days to complain and sometimes it’s nice to pass on credit where it is

Excellent product and great service

I am delighted to have found FGC online! I installed their glass curtain between my office and the kitchen/living room area. It looks fabulous! Easy to use and can be locked.
I visited the factory and it looks smart and professional. All communication has been fast and also very professional. Will definitely use again!

Lilia Severina
Lilia

Published on March 19, 2020

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