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COVID-19: Keeping our customers and staff safe.

Updated 12th April 2021

Welcome back to FGC

We are delighted to be reopening our showroom and welcoming you back. The well-being of our customers and staff remains of the utmost importance and we continue to observe government advice and guidelines.

Our showroom is available by appointment only. Please contact us using our contact form, or telephone to book your appointment.

For our customers arriving at our premises without an appointment/walk-in basis we will do our very best to serve you. Please be aware you may have to wait or we may not be able to serve you, subject to the number of people already at our premises and available office staff.

Our showroom measures include:

  • Taking your temperature upon arrival
  • Face masks must be worn at all times
  • Limiting access to the number of customers and employees in our showroom at any given time
  • Maintaining social distancing to ensure that at least 2m is kept between individuals
  • Increasing cleaning and sanitising

We look forward to seeing you and helping you with your property project.

Other information relating to our operating procedures

SALES AND QUOTATIONS

We are open and can also work remotely if required to help you plan your forthcoming project. Our office staff are available to prepare a quotation based on your requirements by phone or email. The best time to telephone us is between 10 am and 3 pm. Email enquiries at the present time are the best way to get in touch.

SURVEYS

We are continuing to carry out site surveys on new build projects and renovation work with our staff practising the appropriate social distancing measures. 

INSTALLATIONS

Installations are proceeding as arranged. Please contact us if you have any questions about your installation date.

Please notify us immediately if anyone in your household displays any symptoms or has been in contact with anyone showing symptoms. 

The safety of our customers and staff remains our priority and we ask for your understanding if we have to re-schedule any installation or survey work.

We provide more information on this page about working in your home where we are able to do so.

social distancing sign

FGC Staff Working in your Home

  1. Our suppliers have suitable measures in place and we remain well placed to fulfil customer orders.
  2. We are instructing all our staff to observe all the recommended precautions when working in customer houses. We also advise keeping to the safe recommended distance and there is no need to supervise our installers.
  3. All staff are fully briefed about the need to self-isolate and not come into work should they feel unwell.
  4. To help us maintain social distancing, please ensure you remain 2 metres from our staff whilst they are working in your property.
  5. We also request that any other contractors working in your home also maintain social distancing from our staff. There can be no other workforce/trades or other people in our working area.
  6. Staff members from FGC are required to wear a facemask during any face-to-face communication. We respectively ask that if we are talking to you or any member of your party (builder/architect etc) that a face covering is worn.
  7. We have instructed all our staff that they are to leave site if they feel that it is not safe for them to carry out their tasks. If this happens we will liaise with you to arrange an alternative fitting date when work can be carried out safely. In line with our terms of business, this may incur additional charges.

We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe.

We will keep our procedures under review and continue to follow guidance from local authority trading standards and trade associations.

FINANCE OPTIONS AVAILABLE

Reviews on Facebook and Google

Great service and very welcoming for my father and I. Adrian in particular was very efficient, gave great pertinent advice and guidance on my future purchase!
Andrew H.
Andrew H.
21:45 17 Jan 22
Excellent in all aspects from initial viewing in showroom to actual installation.
Des P.
Des P.
09:21 22 Dec 21
Excellent service and product from FGC.I have a glass-box conservatory, built with structural glass about 20 years ago. The 2 sliding doors needed replacing, along with 2 side panels, and I contacted dozens of companies selling conservatory doors and none of them were prepared to install their doors because of the perceived risks of working with structural glass.Then I found FGC who, with no fuss at all, carried out a survey, provided a very reasonable quote for the doors/panels and then installed the doors/panels on the agreed date.Communication with the FGC office was always quick and easy. The surveyor and installation team were efficient and courteous. The product works beautifully.We can now use our conservatory again. Thanks FGC.
Tony
Tony
08:03 09 Nov 21
Great company with excellent, friendly and responsive service, the guys were helpful and efficient with the installation and the slide and turn doors are a fantastic product.
Arun S.
Arun S.
16:52 23 Oct 21
Excellent service from start to finish, from sales/admin to site survey to installation. Good communication throughout, very friendly staff and the Frameless Glass Curtains are a serious piece of kit. Quality materials, unique design and look stunning. Thoroughly recommended.
Roger H.
Roger H.
07:56 12 Aug 21
Fantastic service from start to finish, from the surveying, contact with office to the workmen. I have experience through work of a number of companies providing similar products and these guys have been by far the best to deal with
Matt G.
Matt G.
14:12 10 Jun 21
FGC installed a two-panel frameless glass door at our property yesterday. Wow!! the installation is exactly as discussed, and was carried out by two of FGC's team members who were so professional and courteous. They were excellent, and we have no hesitation in recommending FGC and their team to anyone considering such an installation.We are delighted with the installation, and very pleased we chose FGC.Well done FGC!!
David W H.
David W H.
07:31 10 Jun 21
The quality of the windows / doors are second to none.The customer service was first class from placing the order to installation we were kept informed at every step.The installation team led by Richard left our house and patio cleaner than when they arrivedI would recommend FGC 100%Tony- Burnley
Border S.
Border S.
16:19 28 May 21
From start to finish everything was excellent.Fab u lasThank you
Stephen H.
Stephen H.
20:09 27 May 21
BRILLIANT SERVICE FROM START TO FINISHHighly recommended.
Stephen O.
Stephen O.
09:01 21 May 21
We purchased a beautiful Origin sliding door and side window from FGC. FGC installed the sliding door and window on time, however the sliding door did not fit correctly. Issues can happen. FGC made the process of re-surveying and re-installation very simple. FGC is a very pleasant and professional company to deal with. We are very happy with their service and would strongly recommend them.
Nathan P.
Nathan P.
17:45 20 May 21
Fantastic product fitted by professional abs friendly staff.
Chrissie B.
Chrissie B.
17:07 05 May 21
I love my doors! It’s transformed my place. The people are great, no nonsense, organised and efficient. I’d recommend them to anyone
Darius C.
Darius C.
12:29 05 May 21
The quality of the product and the care taken in design and fitting is excellent. Really pleased with the finish and the service throughout. Excellent value.
Ken K.
Ken K.
09:37 21 Apr 21
Excellent planning and product advice. All the staff were polite courteous and friendly.On the day of the installation, the team arrived bang on time -we live in Wales so a long drive from Kent! They had the job done by lunchtime (fitting a sliding patio door) and I have to say that on first impression of the unit, it looks and feels like solid quality.
Adrian W.
Adrian W.
12:15 13 Apr 21
We had a 5m stretch of these wonderful doors installed several years ago and have been very happy with the uninterrupted view of the garden that they allow from the living room. They are admired by every tradesman who sees them. A minor problem we experienced with water ingress last year was promptly and effectively resolved, and the doors were serviced for free at the same time.
Ian J.
Ian J.
15:06 26 Feb 21
We love our new kitchen windows fitted by FGC - we particularly chose them for their slim frames. Their service has been excellent throughout, including on a recent maintenance item. We would highly recommend them.
Tica C.
Tica C.
13:21 13 Feb 21
Excellent product fitted by professional and friendly staff. Would absolutely recommend.
Bernadette C.
Bernadette C.
14:59 10 Feb 21
Great staff and great products! Have visited the showroom to view doors, really loved all of them! Have referred to a friend - Can't recommend enough
Elly B
Elly B
14:53 22 Sep 20
Really great doors. Really are something different. Expensive, but you really pay for what you get here.
Adam F.
Adam F.
12:56 10 Aug 19
so pleased with the first class service we received from the first phone call to the installation I would highly recommend FGC !
Chris S.
Chris S.
15:47 12 Oct 17
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What our customers say

No comparison!

As to how we were from initial contact (were we polite)?   Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted

Baldwin – Lincoln

May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate

Professional, diligent and friendly with it

Dealing with FGC has been a straightforward and hassle free experience from start to finish. I had several queries long before placing an order and FGC were always prompt and helpful with the responses. Then at site survey time they attended on time, with courtesy calls leading up to the appointment to keep me advised,

Matt Chenery
Matt C

What an Experience!

We were recommended to use FGC by our builder and one of us visited a client who had recently had his installation. We have been hampered with delays regarding our lounge where the doors were being installed so it was refreshing to have FGC arrive at 8am and be finsihed installing and waiting for a

Michelle Michael and Peter Angelides
Peter and Michelle

Punctual, Friendly & Efficient

Many thanks for your prompt attention to our problem. As before, your fitters were punctual, friendly and efficient. A credit to your company.

Mr C, Surrey  

A sincere thank you to your installation team

We would like to say how pleased we are with our fabulous new FGC doors and conservatory.  We thought the transformation would be great, but it’s only once they’re in that we’ve been able to see the full glory of the design – and our view!  We’ve had all the making-good done now, taken off

Mr R

Three sided bay window

We used FGC to manufacture and install frameless glass doors on all three sides of a large terrace bay. The design was complex and required a flexible and innovative approach to their existing designs. The result was outstanding – clear uninterrupted views over the countryside and a flexible opening pattern which allows fresh air no

Jonathan Paine
JP

Brilliant, on time and tidy

I just wanted to follow up as I was in the gallery this morning.  The guys were brilliant, on time, tidy, efficient and they fitted the door perfectly. We are very pleased   20151107

No hesitation in recommending your company

Thank you for a good job even though there were a few issues along the way.
Chris and I will have no hesitation in recommending your company, products and services to others.
Kind regards Mike and Chris Rodwell 20161028

Scrimgeour

As to how we were from initial contact (were we polite)? Yes a bit abrupt especially the on site visit. Arranging installation (were we on time and on schedule) Excellent. Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal

Balcony Glass Curtain

From the moment I contacted FGC their help and attention to detail was exemplary. I had particular requirements which meant that each of the glass doors where different sizes. FGC decided to install in two visits rather than one at no extra cost to ensure that they achieved what I wanted We are extremely pleased

Graham Humphrey
Graham from Bury St Edmunds

Highly recommended

From the first moment of making contact we were given a very personal and friendly service. The survey, fitting and installation were all carried out by helpful and pleasant people. Follow up service was equally good. I am extremely pleased with the results.

Valerie smith
Valerie

Published on March 19, 2020

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