FGC came to carry out some minor maintenance and as always they were very efficient and friendly. During this period of social distancing, they were well prepared and able to do the work safely and professionally.
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What our customers say
Just to thank you for great service, it exceeds expectations and is really appreciated. Please circulate around your team and particular thanks to the two guys who completed the work professionally and represented your company very well. Thanks again Reg Ford
These guys are great initial installation was very rimely and efficient – the product ia fabulous and today we had a slight issue two years after inatallation and FGC came ‘next day at 7am’ and fixed the problem immediately real professional outfit – heartily recommend
As to how we were from initial contact (were we polite)? Staff were polite and prompt in answering telephone questions. There were technical problems with our installation and staff were open and discussed options and were polite. The fitters were surprised at the distance they had to travel to reach us each time, although we… had explained where we lived prior to proceeding with the installation to check whether the company would be happy to fit in our area. The fitters were tired and somewhat grumpy when they arrived each time, but then went on to do a good job. Arranging installation (were we on time and on schedule) There were delays prior to fitting, and then delays in arranging the corrections needed due to a technical error, but once dates were set they were kept. Were we clean and tidy? Yes inside the house. We had to clear metal shavings outside the house. And finally are you pleased with our doors (would you Recommend us)? We are pleased with the doors. They are stylish and provide flexibility in the home as we wished. We were hoping for better sound insulation, so if other enquirers need sound insulation within the home we would recommend they have double glazed internal frameless doors rather than the single glazing that we bought. We would recommend the company and the product. 20160926 Read more “Luff – Caernarfon”
Just a note to let you know how delighted we are with the sliding folding glazed panels installed by your firm at the rear of our house. Friends come into our kitchen now and are just amazed at how the same space has been transformed and opened up, simply by the addition of your glazed… panels, providing a panoramic view looking out onto the garden. During warm summer days it was (and still is) such a joy to slide and park the panels to one side, bringing the garden into the kitchen dining area. We have a separate dining room in the house also, but haven’t in fact used it since the day your windows were installed! Nobody wants to leave the newly created bright space with a full view of the garden and changing seasons, now almost making the other living rooms redundant. Downside is that I now have to labour away and keep the garden trim, tidy and colourful every weekend! I must also take this opportunity to remark on the efficiency with which the panels were installed by two of your very pleasant and cheerful fitters, who arrived at exactly the appointed time on the agreed date as advised when we first ordered the panels. They worked diligently, ensuring the panels were up and running in the shortest possible time, all as per the agreed time schedule and budget, and left the place spotless on completion. I’m quite sure that the overall effect, backed up by our enthusiastic demonstations of how they work, will result in a few more additions to your order book! We certainly have no hesitation in recommending your system. 20150113 Read more “Mr W @ elm Park road London N3”
The service I received from FGD was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.… 20150113 Read more “Mr Mrs H @ Bucklebury West Berkshire”
We had a small issue with the opening door, we contacted FGC and they arranged for a team to come. They sorted the issue very quickly then cleaned the runners and door seals, fully tested the operation of the doors and carried an additional mod on the door handle. All done and dusted with an… hour. Great service. Read more “Small maintenance issue”
Re delivery, there was an initial hope that you might be earlier than the 6-8 week lead time, but once that wasn’t going to happen, you gave us a date, and were then able to bring it forward a couple of days to fit around our holiday schedule, which was great. Guys turned up at… 8am as expected. Your guys were clean and tidy. I love the doors and think they are great. I would definitely recommend them. My wife is a little less enamoured with them but the argument we had all along was that between modern and traditional look. Mr & Mrs Toolan 20150906 Read more “Always Polite”
FGC built my frameless porch as per the attached photo. The work was carried on time by their professional fitters. The quality of their work is outstanding. Nothing was overlooked and the final product was… worth every penny. I am very happy with the investment I did. Read more “Great product, beautiful & add value to the house”
It is a good time to say to you that while we still very much the windows, the ease of opening, the views closed or open, now that the weather has turned colder we have been struck quick dramatically by the improvement in insulation. The large windows here that you/we have replaced were double glazed… but quite tired – more than we knew it would seem. The whole house has benefitted greatly from your magic. I must give a thank you to all your team that we have come into contact with, they show the company in a very positive light, and have been unfailingly helpful. A mention to your Stowmarket customer, a committed fan who was patient, open and very helpful to us. We both with you the very best of good fortune going forward, and continued success with your products. John Pritchard Suffolk 20161114 Read more “Unfailingly Helpful”
Updated 12th April 2021 Welcome back to FGC We are delighted to be reopening our showroom and welcoming you back. The well-being of our customers and staff remains of the utmost importance and we continue to observe government advice and … [Read More...] about COVID-19: Keeping our customers and staff safe.