FGC came to carry out some minor maintenance and as always they were very efficient and friendly. During this period of social distancing, they were well prepared and able to do the work safely and professionally.
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What our customers say
I had an installation of 4 doors in December 2018. During the cold snap in January this year the outside glass handle cracked. I contacted Sara in customer support and the handle was replaced free of charge by Liam and Alf who did the job quickly and professionally. They also checked that all the doors… were running correctly. I would highly recommend this Company for the quality of the product and their Customer Service Thanks and well done to all involved. Read more “Fantastic aftercare service!”
I am very happy with the installed doors. The fitters did an excellent job. They arrived on time, were polite and helpful, and went through all of the relevant information with myself and my wife.
They also cleaned the windows at the end of the installation.
A heartfelt thank you from us. We knew we wanted something a bit special to set off our extension, which has been absolutely essential in making our new home work for the family. We scoured the internet for something that would allow an uninterupted view of the planned garden but would also allow us to… throw back the glass in the summer to bring the garden into the house. As soon as I visited the farm, I felt that the frameless glass doors would be the perfect solution, the ingenuity and build quality set them apart from anything I had seen. Once the decision was made, the process was incredibly painless and I think we had them installed within 4 weeks. The installation team were great, ironing out a few challenges along the way, they finished 2 sets of glass curains in a under a day. They look amazing and make such huge difference to the feel of the room. Can’t wait to get the carpets down to start using it! 20150113 Read more “Mr M K @ Saffron Walden”
Just wanted to say a big thank you for coming up to Manchester from Kent to service our doors. My wife and I appreciated the service and continue to be really pleased with them. Lots of friends comment on how lovely they look and the window cleaner took your card this week, he is thinking… of calling you! I would happily recommend you to anyone considering having frameless glass curtains. If there is anyone in the area who might want to see them, I am happy for you to contact me to make arrangements. 20150113 Read more “N & S, Manchester”
Installation of four double-glazed doors, internal to a large bay window arrangement, top floor flat. Initial contact was by email and a quote came back within a couple of days. More than can be said for some of the other companies we contacted about similar products. We visited the factory for a demonstration and were… also put in touch with a relatively local previous customer whom we went to see, to look at the product in the ‘real world’ so to speak and to discuss their experience with the company. This was a very positive visit and we decided to go ahead with ordering. After some negotiation on price (this is not a cheap product, but you get what you pay for!) the order was placed, a site survey was carried out, and we awaited a call for an installation date. This came much sooner than anticipated which was great. On the installation day, the three installers arrived on time at 08:00 and they were done by 16:00. It took twice as long as anticipated due to them having to drill out concrete to lay the track. There was not one grumble about this, they were all polite and friendly guys. Quite a lot of mess was made by the installation, mainly due to drilling into concrete, but the guys were careful to clean up after themselves as best they could. 20150218 Read more “MIKE LEVERS, Hove”
As to how we were from initial contact (were we polite)? Very polite and attentive, always got back quickly with answers to queries but there was no hard sell which I really appreciated after being bombarded by calls and contacts from other companies! The measuring up part seemed more complicated than it needed to… be. The initial drawings and some of the subsequent ones had errors on that I needed to phone and change (e.g. the wrong colour number, incorrect measurements – numbers in the wrong order etc), and it made me apprehensive that the correct measurements were fully understood by all. Phone calls into Gary and Paul were really helpful, but I didn’t find the visit from Steve very helpful or his subsequent amendments. The pencil drawings that come out with the final quote were not clear, and with such an expense I think I would have felt more reassured with a clear technical drawing. Arranging installation (were we on time and on schedule) Yes (bit delayed by traffic but called and updated us). Quick installation, good explanation of how they worked Were we clean and tidy? Yes very And finally are you pleased with our doors (would you Recommend us)? Really pleased, they look great and I would definitely recommend you for this product. 20160115 Read more “Really Pleased”
I have used the Frameless Glass Company on a number of occasions, both for new installation and maintenance.
On all occasions their service and personal was ultra professional, along with top quality products. I would highly recommend this company to anyone !
There is no comparison between the usual bifold door products and the products provided by FGC. We visited FGC to see the manufacturing process and view their unique system. We were hooked, after a simple ordering process and site visit our 2 sets of replacement doors were fitted quickly and in a very professional manner.… Now we have uninterrupted views of the Channel from our fabulous glass curtains. The best home improvement product available today. Read more “A Unique and Stylish System”
We had FGC doors and windows installed in our house in May 2019. From our initial enquiry through to installation everything was handled very professionally and with attention to detail. The doors and windows themselves are excellent quality and definitely enhance the house. The fitters who carried out the original installation were very good and… friendly. Before they left they explained how to open and close the doors plus the preventative maintenance routine to be followed, especially if the doors are to be closed for a long period. Unfortunately, last week I had to call on the After Sales team as the main door had settled slightly over time. Despite the ongoing operational difficulties all businesses are facing, my request was handled very promptly and a service visit scheduled within a week. The repair was carried out yesterday but the same team that did the original installation. Once again, they were very professional, arrived promptly, and knew exactly what they were doing. Overall FGC is a very professional company, run by people who know their jobs and supply a high quality product with an after sales service to match. Read more “Professional and Efficient”
We were delighted with the service and standards from Frameless Glass Curtains – everyone at the Company responded really well and work was done on time with minimum of fuss. Workers were polite, did a great job and left everything clean afterwards – and the windows look amazing! We would certainly recommend Frameless Glass Curtains… Keith and Tina, Sussex May 2016 20160525 Read more “Windows look amazing”
We recently bought our house with Frameless glass curtains installed and they certainly give a wow factor to our London Victorian cottage – admired by all our visitors – the aftercare service and warranty has been excellent . Many thanks
Updated 5th January 2021 FGC is open for business. We are continuing to observe the appropriate Government guidelines. At the present time, our showroom and factory are closed to the public until further notice. SALES AND QUOTATIONS We … [Read More...] about COVID-19: Keeping our customers and staff safe.