As to how we were from initial contact (were we polite)?
Initial contact was great! You may remember that we first visited one of your existing customers in Henley. I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted with the finished product. We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward. All really helpful, friendly and informative. We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison. All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio.
Arranging installation (were we on time and on schedule)
Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS. We needed to delay the originally agreed upon date due to some extra worked required to install steels etc. Your team were able to flex the install date and work seamlessly with our builder to get the doors installed. Our builder commented how slick your team was installing the product. He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects.
Were we clean and tidy?
As clean and tidy as you can be on a proper building site!!
And finally are you pleased with our doors (would you Recommend us)?
We’re delighted. Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them. They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated. I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete. I think they’ll look really special then!
May I also ask if you would like to be on our list of completed installations?
Yes, happy to be listed, need to wait until March before we can really show them.
As we often get asked if we have anything people living locally can view
If we can help show your product – we’ll do so willingly. We both work so will need a little scheduling but in principle – absolutely.
We pay £50 each client and an extra £50 if they buy our product
Great! I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company.