This is a professional operation with excellent after sales care. Very refreshing
FINANCE OPTIONS AVAILABLE
What our customers say
I am really impressed with the finished product and service e provided by FGC.
I had an image in my mind of how I wanted the end result to look. The “invisible” glassing was the most difficult and important part to source.
FGC came through with flying colours, right from the initial contact,… design and survey discussions, to the installation visits. FGC have been superb at meeting my requirements and timescales. The fitting was carried out with skill and cleanliness. Thanks for bringing my imagination to life! David, Surrey Read more “Looks fantastic!”
Q. As to how we were from initial contact (were we polite)? A. Yes, very polite and helpful when I called / emailed. Q. Arranging installation (were we on time and on schedule) A.Yes, the surveyor was informative and on time. Q. Were we clean and tidy? A. I was not onsite when it… was installed, but the there was no mess left after the job. A. And finally are you pleased with our doors (would you Recommend us)? Yes, I am very pleased with the doors. They look great and the operating mechanism is straightforward. I would highly recommend both the doors and service. 20151107 Read more “Highly Recommend both the doors and the service”
Your fitters have just left and we are very pleased with the installation, the door looks even better than we imagined and the guys were really professional. Looks like we will go ahead with the other one. However, we will wait awhile till we are sure it will look ok as it is a taller… door. Many thanks to your company. EH Ramsgate Read more “Looks even better than we imagined”
The installer was excellent. In spite of being let down by another member of the team he got on with with the job in a positive manner. Disruption was kept to a minimum and he cleared and tidied up. He demonstrated how to use the doors, ensured I knew how to operate them and answered… any questions before he left. He is a credit to your company. Overall: I am very pleased with my frameless glass curtains and will recommend them to anyone interested. 20150113 Read more “Mr C, Bournmouth”
The service I received from FGD was professional and prompt from the initial on site survey through to installation and completion. Added to this the finished product has exceeded my expectations. It has enhanced my home with style and individuality, and enabled me to make use of the space in a way that is ‘unique’.… 20150113 Read more “Mr H @ Baldock”
As to how we were from initial contact (were we polite)? Yes a bit abrupt especially the on site visit. Arranging installation (were we on time and on schedule) Excellent. Were we clean and tidy? Good but the windows were left uncleaned so difficult to check for scratches. VG at organising a company to deal… with the scratches + v good service from scratch man. And finally are you pleased with our doors (would you Recommend us)? Wonderful so far. We haven’t used them as the build is still on going. 20150305 Read more “Scrimgeour”
I contacted FGC to try and marry up a few weather strips to replace old one’s which I have already fitted on glass curtains. The glass curtains were not supplied by FGC and the company who supplied them, when asked for replacement weather strips just said “we no longer have these in stock and not… sure if we can still get them”. FGC requested pictures of the seals and sent some samples free of charge for what they thought may help me. After trying them and finding out they were not wide enough, FGC said they will continue to investigate to try and find suitable replacements. I consider FGC customer service to be exceptional through continuous support via email, knowing they will not get a large profit from a few weather strips. If I were to replace my glass curtains I would be contacting FGC knowing the customer service was second to none. I give them a 5 star rating. Read more “Customer Service”
Thank you for supply and fitting the beautiful bi folding doors to one of our bespoke projects. Customer service has been second to none. Timescales have all been met as promised. Would definitely use this company again in the future.
As to how we were from initial contact (were we polite)? Very polite and attentive, always got back quickly with answers to queries but there was no hard sell which I really appreciated after being bombarded by calls and contacts from other companies! The measuring up part seemed more complicated than it needed to… be. The initial drawings and some of the subsequent ones had errors on that I needed to phone and change (e.g. the wrong colour number, incorrect measurements – numbers in the wrong order etc), and it made me apprehensive that the correct measurements were fully understood by all. Phone calls into Gary and Paul were really helpful, but I didn’t find the visit from Steve very helpful or his subsequent amendments. The pencil drawings that come out with the final quote were not clear, and with such an expense I think I would have felt more reassured with a clear technical drawing. Arranging installation (were we on time and on schedule) Yes (bit delayed by traffic but called and updated us). Quick installation, good explanation of how they worked Were we clean and tidy? Yes very And finally are you pleased with our doors (would you Recommend us)? Really pleased, they look great and I would definitely recommend you for this product. 20160115 Read more “Really Pleased”
We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe. 23rd September 2020 When you visit us: With the … [Read More...] about COVID-19: Keeping our customers and staff safe.