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Baldwin – Lincoln

May I ask you for a review on how we performed? – all very good except that it took a month to get the correct size of glass doors after the wrong sized ones turned up on initial installation – good job it wasn’t winter or might have been having a different conversation. I appreciate this was an error at the factory. In response to my initial query– Paul fitted a locking handle to the outside of the door on the second visit which helps. We just need to solve the air gaps when the door is not sealed.

How were we from initial contact (were we polite)? – Paul and Ricky were very helpful, polite and knowledgeable – please pass on my thanks to them both.

Arranging installation (were we on time and on schedule) – Both visits on time for 08:00

Were we clean and tidy? – yes

And finally are you pleased with our doors (would you Recommend us)? – Yes –  I’m very pleased so far – look great and of good quality, feel solid and safe. I’ll know better though after a few months of constant use from the family…….. In terms of the competition – you are slightly more expensive than a traditional tri fold door. We decided to use you as we were already converts to glass curtains. And we needed the flexibility in the way your doors split and open. I think the majority of people need convincing for some reason.

I have an outstanding query ref the sealing of the doors when the handle has not been turned. Paul is developing an idea to help me – I’d really appreciate it if Paul can come back to me as soon as he can. The glass curtains are in constant use all day and my family are not good at going through the doors and then turning the handle to seal….. – Paul knows the details. In terms of making a difference – these glass curtains have replaced some single glazed glass curtains – and there is already a difference in the evening if the temp drops outside and we have them shut. Family getting used to them . Cat is freaked out by them, nobody has run into them yet….

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What our customers say

N & S, Manchester

Just wanted to say a big thank you for coming up to Manchester from Kent to service our doors. My wife and I appreciated the service and continue to be really pleased with them. Lots of friends comment on how lovely they look and the window cleaner took your card this week, he is thinking

An underestimated product

After visiting a NT stately home which had a glass porch entry I asked fgc to see if they could do one for us. I had the vestiges of a porch with brick sides but no front. The installation made the entrance a feature which is declared up market and interesting. It is a halfway

Professor Eaton
Professor

Mr JR

We have had these doors for several months now and are very pleased with them. Our initial contact with the company was very positive, the structure and operation of the doors clearly explained. The installation was carried out very efficiently with no disruption and the installers were friendly, their work clean and tidy. Our friends

Great Service

We had a problem we discovered yesterday -wrote an email Sunday-got a reply Sunday that the engineer would be with us at 7.0am this morning monday!
And he was!- as usual Liam was there on the dot. As a businessman myself I know the importance of great service and great Staff .
Couple

andrew scrimgeour
Drew

Glass Curtains

Had to call FGC to come and undertake first maintenance visit of 5m curtain installation from 2013. Excellent friendly service and all seals repaired within an hour. Learnt need to silicone spray the seals as well as the floor track. Been a great purchase and very pleased.

simon ellis
Simon E

Style Builders, South Croydon

Your fitters were on time on site and I managed to speak with them before they started. They were very helpful and offered me a solution for a small problem we had regarding the level of the bottom track, I was impressed that we found the best solution and they agreed to proceed with the

Wonderful

We have been amazing our friends and family with our FGC since we had it installed a few weeks ago. Every ‘trade’ that is working on site has been fascinated and suitably impressed with the product and engineering. We are over the moon as it has really been the star of our home extension. Thanks

Paul Robinson
Paul Robinson

The best doors ever!!

We have had our corner installation for about 2 years now and they are the biggest wow factor of the house (the view’s not too bad either😊). The summer is great with truly indoor/outdoor living. The biggest surprise has been the amazing aftercare we’ve received from FGC. They are so patient as it’s often a

Charlotte Doyle
Charlotte

Hugely impressed by your level of service.

I just wanted to say that I remain hugely impressed by your level of service. The two chaps who came out to service our doors were once again marvellous.  They are very polite and clearly very skilled. It’s very easy these days to complain and sometimes it’s nice to pass on credit where it is

Very Pleased with the Freedom the Installation affords

We are very pleased with the freedom the installation affords us with easy access from lounge to dining room. Aesthetically the glass curtain installation is very pleasing. All appears well but we must point out the bottom bar is not firmly fixed in the channel in the floor & moves if one stands upon it.

Excellent windows!!!!

We have patio doors and a large matching picture window, these are well designed, manufactured and installed and are noticed and acknowledged by all visitors to our house. The customer service is also excellent so highly recommend these products and company.

Phillip Coutts
Phil

Professional and Efficient

We had FGC doors and windows installed in our house in May 2019. From our initial enquiry through to installation everything was handled very professionally and with attention to detail. The doors and windows themselves are excellent quality and definitely enhance the house. The fitters who carried out the original installation were very good and

Geoff Radford
Geoff

Published on January 22, 2017

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