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Armstrong

Regarding your service I would like to make the following comments

Web site, initial contact and service

My wife saw a product similar to FGC Glass Curtains whilst on holiday. After undertaking a lot of searching on the internet we came across FGC. FGC offered a product we could not find anywhere else, i.e. a true frameless glass product, no side borders, only the top and bottom running rails. The product looked as if you were looking through a single piece of glass. The web site reflects the quality and aesthetic of the products.

My initial phone call to Raie was to get an idea of what could be done and to check a few technical details in this respect she was most helpful and enabled us to plan the job. In the quote we subsequently received ( which met our requirements) was an offer to visit the factory in Kent. We live in the NW but decided to visit when we went down there on a few days holiday. It is worthwhile going to see the product in real life, Gary met us and told us about the Glass Curtains and showed us how the various combinations of door openings, colours, handles etc could be configured – there was no pressure selling at all.

We had to wait until some joinery work had been completed but Raie got a technician to visit and survey, we sent final measurements and agreed a time and date for installation. When FGC said they would do something they did on time and were very courteous.

Now having the ‘curtains installed we are both very happy with the new look and increased light in our living room. The effect is modern and gives the impression of a much bigger room.

A lesson I have learnt is that its best to dispense with a wooden surround for your new doors. This only takes up unnecessary space as the track can be fixed into brickwork. I think this would also help in installation, allowing FGC technicians to make the fine adjustments, always best to ask Raie for advice.

Finally all of the guys who visited were courteous and pleasant leaving no mess behind.

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What our customers say

A sincere thank you to your installation team

We would like to say how pleased we are with our fabulous new FGC doors and conservatory.  We thought the transformation would be great, but it’s only once they’re in that we’ve been able to see the full glory of the design – and our view!  We’ve had all the making-good done now, taken off

Mr R

Happy with all your support

The bottom line, I am happy with all your support to get me the financial support for this project.  Without your help the project would not have been realised.

Bashir
Bashire in Cambridge

Mr & Mrs A @ Poole

Delighted with the new doors – they have exceeded our expectations. Customer service from initial contact to installation was excellent. Staff are professional, helpful and friendly. Would recommend.   We would like to be on your list of completed installations as viewing the doors at Weymouth was so helpful in making the decision to order

No comparison!

As to how we were from initial contact (were we polite)?   Initial contact was great!  You may remember that we first visited one of your existing customers in Henley.  I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted

Great product & service

We have been extremely happy with our installation. The doors have made a huge difference to the view from our kitchen into the garden. It is a quality product. After 7 years one of our doors developed a fault. I claimed under the guarantee. The matter was dealt with quickly & efficiently. The replacement door

Clive Lowe
Happy client

Stunning Glass Doors

FGC are an excellent family run business. They manufactured and fitted a stunning pair of glass doors for a private client which were complicated in design but FGC were keen and willing to help resolve all details successfully. Would highly recommend. Thank you.

Emma Farquharson
Emma F

Great Service

We had a problem we discovered yesterday -wrote an email Sunday-got a reply Sunday that the engineer would be with us at 7.0am this morning monday!
And he was!- as usual Liam was there on the dot. As a businessman myself I know the importance of great service and great Staff .
Couple

andrew scrimgeour
Drew

Unfailingly Helpful

It is a good time to say to you that while we still very much the windows, the ease of opening, the views closed or open, now that the weather has turned colder we have been struck quick dramatically by the improvement in insulation.  The large windows here that you/we have replaced were double glazed

Mr & Mrs F @ lower road one house Stowmarket

From the time of our first visit to your premises we felt comfortable with your product. It was a product just as we had hoped and envisaged for our new kitchen extension – double glazed, frameless glass doors to cover a 7.310 meter opening ! Until then we were not sure if it was possible.

Mr & Mrs V, London

We are delighted with our FGC doors even though the construction of the room is still not yet completed – friends and family visiting our new Garden Room are all commenting vey positively on how amazing the doors look. With the beautiful summer we are having, it is a real pleasure to be able to

Mr W @ elm Park road London N3

Just a note to let you know how delighted we are with the sliding folding glazed panels installed by your firm at the rear of our house. Friends come into our kitchen now and are just amazed at how the same space has been transformed and opened up, simply by the addition of your glazed

Hugely impressed by your level of service.

I just wanted to say that I remain hugely impressed by your level of service. The two chaps who came out to service our doors were once again marvellous.  They are very polite and clearly very skilled. It’s very easy these days to complain and sometimes it’s nice to pass on credit where it is

Published on July 6, 2016

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