We’ve FGC doors installed in our rear extension and they really are the highlight of the whole development. The support from the FGC guys has been friendly and really responsive – Brilliant service all round!
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What our customers say
Just a note to let you know how delighted we are with the sliding folding glazed panels installed by your firm at the rear of our house. Friends come into our kitchen now and are just amazed at how the same space has been transformed and opened up, simply by the addition of your glazed… panels, providing a panoramic view looking out onto the garden. During warm summer days it was (and still is) such a joy to slide and park the panels to one side, bringing the garden into the kitchen dining area. We have a separate dining room in the house also, but haven’t in fact used it since the day your windows were installed! Nobody wants to leave the newly created bright space with a full view of the garden and changing seasons, now almost making the other living rooms redundant. Downside is that I now have to labour away and keep the garden trim, tidy and colourful every weekend! I must also take this opportunity to remark on the efficiency with which the panels were installed by two of your very pleasant and cheerful fitters, who arrived at exactly the appointed time on the agreed date as advised when we first ordered the panels. They worked diligently, ensuring the panels were up and running in the shortest possible time, all as per the agreed time schedule and budget, and left the place spotless on completion. I’m quite sure that the overall effect, backed up by our enthusiastic demonstations of how they work, will result in a few more additions to your order book! We certainly have no hesitation in recommending your system. 20150113 Read more “Mr W @ elm Park road London N3”
Feedback-wise all very good. No complaints at all. Not only would recommend but plan to buy another one in a year or two! Happy for you to put me down as a demo person and when the house(s) is finished you’d be welcome to have a video of the doors opening / closing as you… have on your website as the views will be amazing. Cheers, Robert. You can read about this project here: http://www.fgc.dev/frameless-bifolding-doors-in-a-house-made-of-straw/ 20160926 Read more “No complaints at all”
It is a good time to say to you that while we still very much the windows, the ease of opening, the views closed or open, now that the weather has turned colder we have been struck quick dramatically by the improvement in insulation. The large windows here that you/we have replaced were double glazed… but quite tired – more than we knew it would seem. The whole house has benefitted greatly from your magic. I must give a thank you to all your team that we have come into contact with, they show the company in a very positive light, and have been unfailingly helpful. A mention to your Stowmarket customer, a committed fan who was patient, open and very helpful to us. We both with you the very best of good fortune going forward, and continued success with your products. John Pritchard Suffolk 20161114 Read more “Unfailingly Helpful”
We are pleased with the service, and the quality of finish so far, I look forward to seeing how they look after a few months. My only issues was the timings and delays, but I wouldn’t hesitate to recommend you and indeed have already a few times or use you again. 20150113
I had an installation of 4 doors in December 2018. During the cold snap in January this year the outside glass handle cracked. I contacted Sara in customer support and the handle was replaced free of charge by Liam and Alf who did the job quickly and professionally. They also checked that all the doors… were running correctly. I would highly recommend this Company for the quality of the product and their Customer Service Thanks and well done to all involved. Read more “Fantastic aftercare service!”
As to how we were from initial contact (were we polite)? Extremely polite & very helpful. Arranging installation (were we on time and on schedule) Excellent, on time & schedule. Were we clean and tidy? Yes. And finally are you pleased with our doors (would you Recommend us)? My next design & build project I… will definitely recommend & use you guys. May I also ask if you would like to be on our list of completed installations? Yes. 20150319 Read more “City View Projects, Battersea”
As to how we were from initial contact (were we polite)? Initial contact was great! You may remember that we first visited one of your existing customers in Henley. I honestly can’t remember the ladies name but she was really helpful, was happy to invite us round the next evening and was clearly delighted… with the finished product. We subsequently (next weekend) arranged to come over to your manufacturing site and spent some time with Paul who explained in more detail how the product was conceived, how you manufactured, the options available and the process going forward. All really helpful, friendly and informative. We left knowing the whilst your product is roughly 2x the cost of “bog standard” bi-fold doors, in reality there is really no comparison. All the people we’ve shown so far have been blown away with the installation and at the moment they don’t look as good as they will with a finished floor and finished patio. Arranging installation (were we on time and on schedule) Installation was really simple – you and your team worked really well with my builder – Mike Nash @ BCS. We needed to delay the originally agreed upon date due to some extra worked required to install steels etc. Your team were able to flex the install date and work seamlessly with our builder to get the doors installed. Our builder commented how slick your team was installing the product. He’s so impressed I think it’s a feature he may well recommend to future clients working on similar projects. Were we clean and tidy? As clean and tidy as you can be on a proper building site!! And finally are you pleased with our doors (would you Recommend us)? We’re delighted. Obviously we’re not living with the door yet, but we’ve been over a few times and played opening and closing them. They look great in the building site location and we know they’ll look and work even better once we’re complete and decorated. I’m happy to update this section in April once we’ve been in for a while and happy to take some photos once we’re decorated and have the outside landscaping complete. I think they’ll look really special then! May I also ask if you would like to be on our list of completed installations? Yes, happy to be listed, need to wait until March before we can really show them. As we often get asked if we have anything people living locally can view If we can help show your product – we’ll do so willingly. We both work so will need a little scheduling but in principle – absolutely. We pay £50 each client and an extra £50 if they buy our product Great! I think the lady who acted as a reference site in Henley told us that you’d really looked after her in terms of after-sales service and this also sold us on the product and company. 20160115 Read more “No comparison!”
We have put these procedures in place for the direct safety of our staff and their families and believe that by following these procedures strictly we are also keeping our customers safe. 23rd September 2020 When you visit us: With the … [Read More...] about COVID-19: Keeping our customers and staff safe.